Q&A(11)
Q: Mine turns on but doesn't move at all anymore...I changed the control panel in it and still nothing
A: Hi, really sorry to hear that you are having a problem with the Hyper Ride-On Car. Please call our customer services team on 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website so that they can assist you. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 10 months agoBrand expert
Q: Does it come with 2 batteries? I only got 1.
A: Hi Sherry, It is 2*12V7AH battery packed with one battery box ,so it looks like one battery box .When you open the battery box you can find 2 separated batteries inside. If this is not the case please call our customer services team on 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website so that they can assist you. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 2 years agoBrand expert
Q: can it ride on grass
A: Hi Alisa, Yes this product is suitable to use on grass. If you need any more information please do not hesitate to contact us. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 3 years agoBrand expert
Q: How long do the batteries run? What is the charge time?
A: Hi Becky, the run time is 30mins and the charge time 8-10hours. If you need any more information please do not hesitate to contact us. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 3 years agoBrand expert
Q: advertises, 2 12volt batteries. is this correcy?
A: Hi, yes this is correct. If you need any more information please do not hesitate to contact us. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 3 years agoBrand expert
Q: can the motors be upgraded?
A: Hi, No the motors cannot be upgraded on this item. If you need any more information please do not hesitate to contact us. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 3 years agoBrand expert
Q: isthis all wheeel drive and what size r the 4 motors? also is this 24 volt? 1 battery or 2?
A: Hi Raymond, It is all wheel drive with 4 x 550 motors. It is 24 volt with 2 battery (each battery 12v7ah) If you need any more information please do not hesitate to contact us. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 3 years agoBrand expert
Q: where do I order replacement batteries ?
A: Hi Marie, please contact our customer services team 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website or email help@hypertoys.com. so that they can assist you with this. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 3 years agoBrand expert
Q: 5 questions and only 1 of them answered? Is this the support one is to expect if they purchase and something goes wrong?
A: Hi, we are very sorry that the questions have not been answered. There was a technical issue which is now resolved. Our customer services team can be reached on 1-866-204-9737 Mon – Fri, 8:30AM – 6:30PM EST or use the live chat facility on our website or email help@hypertoys.com Many thanks, Diane
submitted byHyper_Bicycle_Expert - 3 years agoBrand expert
Q: Does this have a remote or parent controller? Is this sold by target or 3rd party? What is warranty coverage on components?
A: Hi, This product does not feature remote control and is sold by Target. If you need any more information please do not hesitate to contact us. Many thanks, Diane
submitted byHyper_Bicycle_Expert - 3 years agoBrand expert