Q&A(48)
Q: Confused on the issue of frothing is there a video showing the process for this?
A: Thank you for contacting IMUSA, once the coffee has brewed to the frother sign on the coffee carafe you must turn the dial to the frother sign and submerge your milk in order to foam it.
submitted byIMUSA Customer Service - 4 years agoBrand expertA: Personnally I think those built-in frothers are over rated, and more trouble than they're worth. I just heat the milk separately and use a frothing wand. Best $2 investment ever.
submitted by1WhoConquers - 4 years ago
Q: Will I need to buy a grinder separately?
A: Thank you for your question! you can use ground coffee or grind your coffee beans yourself.
submitted byIMUSA Customer Service - 5 years agoBrand expertA: If you're asking if this is one of those machines that will grind the coffee for you, then that's a definite no. I'd definitely recommend grinding fresh over buying preground stuff, so for that, yes you'll need a grinder.
submitted by1WhoConquers - 4 years ago
Q: Can I also make regular coffee in this espresso maker
A: I make "regular" coffee with mine all the time. It's normally called "Americano" style... 50% espresso, 50% hot water. Of course, unlike a traditional coffee maker, that means you're making one cup at a time.
submitted by1WhoConquers - 4 years agoA: Thank you for your question.This espresso maker only makes fresh espresso.
submitted byIMUSA Customer Service - 5 years agoBrand expert
Q: does it come with coffee tamper? Is that needed or we can use it without that?
A: No, it doesn't come with a tamper. But for what it's worth, most of the time, I don't tamp. Reaaly depends on the type of beans you use, as tamping does let you adjust flow rate. It's a bit of a controversy amongst espresso fans. Some swear by it, others claim it's unnecessary.
submitted by1WhoConquers - 4 years agoA: Thank you for your question. The espresso maker comes with all the needed parts.
submitted byIMUSA Customer Service - 5 years agoBrand expert
Q: How long is the warranty? I bought this for my son for Christmas and we are having an issue. Thank you.
A: Thank you for contacting IMUSA, this has a one-year warranty with proof of purchase. Please contact us at: Customerserviceimusa@groupeseb.com
submitted byIMUSA Customer Service - 1 month agoBrand expert
Q: How many bars of steam does it make/use?
A: Thank you for contacting IMUSA, this is 5 bars.
submitted byIMUSA Customer Service - 2 months agoBrand expert
Q: Does it actually froth? And foam? Or just heat up
A: Thank you for contacting IMUSA, this does froth.
submitted byIMUSA Customer Service - 3 months agoBrand expert
Q: Can I use espresso puck screens with this machine, If so, what size is the removable filter basket in millimeters?
A: Thank you for contacting IMUSA, we do not recommend third-party accessories for our products.
submitted byIMUSA Customer Service - 4 months agoBrand expert
Q: Can I use this for regular hot water for tea as well as espresso?
A: Thank you for contacting IMUSA, yes you may use this to brew hot water.
submitted byIMUSA Customer Service - 7 months agoBrand expert
Q: Gasket for cap moves and allows steam out. How do I fix this?
A: Good Afternoon, please contact us directly to customerserviceimusa@groupeseb.com to better assist you with this request.
submitted byIMUSA Customer Service - 8 months agoBrand expert