Q&A(9)
Q: Does this come with a sand filter or a cartridge filter? It’s saying both in the title but in the description it says cartridge filter.
A: It comes with a regular filter not the sand filter I had expected because of the description.
submitted byTda - 4 years agoA: The ad is very misleading. Does not come with INTEX Sand Filter. Comes with standard cartridge filter.
submitted byDKS - 4 years agoA: Thank you for your question. The item includes a sand filter cartridge pump.
submitted byVMInnovations - 4 years agoBrand expertA: It comes with just a cartridge filter. Also water depth is only 36” instead of 42” like it says in the description.
submitted bykmf - 4 years ago
Q: What size is the ladder tgat comes with it?
A: Thank you for asking. The ladder is 42".
submitted byVMInnovations - 10 months agoBrand expert
Q: Does it come with the accessories it claims are included? Sand pump, volleyball net, and maintenance materials?
A: This product includes a sand filter pump, a pool ladder to safely enter and exit the pool, a ground cloth, and a convenient pool cover
submitted byVMInnovations - 11 months agoBrand expert
Q: why can't the pool be filled all the way? or at least up to 40"?
A: Hello! Though not as serious as a low swimming pool water level, a high-water level can still pose a mild threat to your skimmer
submitted byVMInnovations - 3 years agoBrand expert
Q: Which is it? Can the pump use sand or only a filter? What is the gph rating?
A: Thank you for reaching out about this item! To answer your question, this item comes with the Krystal Klear cartridge filter pump! As far as the gph rating, we were unfortunately not provided with this information from the manufacturer and I’d suggest reaching out to them directly in order to get the most accurate information!
submitted byVMInnovations - 3 years agoBrand expert
Q: how does one find out how deep a pool is?
A: Thank you for your question. The water depth of the item is 3.5 feet.
submitted byVMInnovations - 4 years agoBrand expert
Q: How many gallons of water is needed to fill it?
A: Thanks for reaching out. The volume capacity is 3357 gallons.
submitted byVMInnovations - 4 years agoBrand expert
Q: Can this pool stay up year-round?
A: Thank you for reaching out. Depending on climate, this pool will need to be drained and disassembled during the colder months.
submitted byVMInnovations - 4 years agoBrand expert
Q: Can anyone tell me the filter size I will need to get for replacement?
A: The best part number for the pump of this pool would be 29002E (A or C filter).
submitted byVMInnovations - 4 years agoBrand expert