Q&A(15)
Q: Is this totally brand new in an unopened box? So, it will have everything in the box that is stated on the manufactures page for SKU number 28439E? Just to confirm, this is not a refurbished or returned unit?
A: Thank you for your question. This is not a refurbished unit. This product is listed as new.
submitted byVMInnovations - 1 year agoBrand expert
Q: Does this come with a cover or not? One answer you said yes, in another answer you said no.
A: I just received mine today and it does come with the standard inflatable cover. No need to purchase one. It also comes with a ground mat that can be laid underneath the hot tub.
submitted byAnthony - 4 years agoA: Thank you for the question. This spa does not come with a cover. The cover will need to be purchased separately.
submitted byVMInnovations - 4 years agoBrand expert
Q: Does this spa include an inflatable cover (not ground cover) . I watched many youtube videos it should come with a circle inflatable cover.
A: Thank you for the question. This spa does not include an inflatable cover. You will have to purchase the cover separately.
submitted byVMInnovations - 4 years agoBrand expertA: Yes, it has a cover that clips around and insert to keep it floating. Ive had mine about a month.
submitted byGrinch - 4 years ago
Q: Whenever I press the bubbles button, it makes an awful, high pitched noise - does anyone know how to fix?
A: I'm so sorry for any difficulties experienced with this item! We are happy to take your call as we are an inbound customer experience center! Please give us a call at 866-639-9320.
submitted byVMInnovations - 3 years agoBrand expert
Q: how many gallons of water does this hold
A: Thank you for the question. This hot tub holds 230 ounces.
submitted byVMInnovations - 4 years agoBrand expert
Q: Does it come with everything I need to set it up and use it? Do I need to buy anything extra? Pump, cartridges, filters etc?
A: Thank you for your question. This is only the spa. Everything else can be bought separately.
submitted byVMInnovations - 4 years agoBrand expert
Q: How many pounds with water?
A: Thank you for the question. The weight of the item is 100 pounds. The capacity volume is 230 ounces.
submitted byVMInnovations - 4 years agoBrand expert
Q: What is the size and what all comes with it?
A: Thank you for the question. The overall dimensions of this item are 77 inches (L), 28 inches (H) x 77 inches (W). This blow-up hot tub includes a wireless touch panel control that activates up to 140+ high-powered bubble jets surrounding the interior of the spa for a refreshing massage at the touch of a button. Two premium foam headrests for the ultimate relaxation. One multi-colored LED provides maximum comfort and creates the perfect mood and ambiance for pure relaxation.
submitted byVMInnovations - 4 years agoBrand expert
Q: Does this spa include a cover?
A: Thank you for your question. This product does not come with a cover. It must be bought separately.
submitted byVMInnovations - 4 years agoBrand expert
Q: Does this come with a cartridge?
A: Thank you for your question. Yes, it comes with a cartridge.
submitted byVMInnovations - 4 years agoBrand expert