ITIL 4 Foundation Exam Preparation & Practice Test - by Richie Miller (Paperback)

About the Book

If you want to discover how to PASS THE ITIL4 EXAM for first attempt, this book is for you!

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Book Synopsis

If you want to discover how to PASS THE ITIL4 EXAM for first attempt, this book is for you!

ITIL stands for Information Technology Infrastructure Library which is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL certifications demonstrate that you are qualified in service Management best practices, utilizing processes, procedures, and methods that are common in modern IT. ITIL certified professionals are in high demand: they possess the skills to grow and transform the business. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. This book offers 5 mock tests, including 50 Realistic ITIL Questions and answers with explanations to get you certified on your 1st attempt! Hence all you need to pass the ITIL 4 exam is this book!

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In this book you will discover:

Introduction to ITIL 4 Foundation

4 Dimensions of Service Management in ITIL

ITIL 4 Service Value System

The elements of ITIL 4

General Management practices

Service Management practices

Technical Management practices

Change Management

Incident Management

Problem Management

ITIL 4 Foundation Guiding Principles

ITIL 4 Foundation Continual Improvement as a Practice

ITIL 4 Foundation Information Security Relationship and Supplier Management

ITIL 4 Foundation IT Asset Monitoring & Event and Release Management

ITIL 4 Foundation Service Configuration and Deployment Management

ITIL VS IT Service Management

Change Management Process in 5 Steps

Project Management vs. Service Management

Service Operations Management and ITSM

IT Operations Functions

Interfaces within ITSM

The Value of ITSM

Maintenance of IT Services

Supplier Management Objectives

COBIT VS ITIL

Incident Management VS Problem Management

Continual Improvement Model

Benefits of Having an ITIL Certification

How to Prepare for ITIL 4 Foundation Exam Online

50 of the most common asked ITIL 4 Foundation Exam Questions

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Review Quotes

This gives one an insight into the flow of IT and interaction with clients. A MUST for anyone in the field that is looking to be an ASSET to the company they are working with and for. Your clients will appreciate your effort!

A very helpful book to understand ITIL. I have took ITIL foundation course couple of weeks ago and decided that i want to read more about this subject before taking the exam and bought this book. My first language is not English, but i have found that this book is easy to read and understand.

I was confused with all the ITIL jargon that the official ITIL manuals try to convey, this books simplifies the whole process. It provides an excellent introduction into ITIL. The author gives some tips along the way and a whole host of websites that you can browse to further your understanding of ITIL. Suddenly the official books don't look so daunting! Excellent price considering the official manuals will set you back in excess of £200.

I have the official ITIL books but this is an easier read. It uses a lot of the official diagrams for key points so you know its genuine information, but the explanations are more "user friendly". It doesn't have the sample exam questions that the official books do so you probably need both if you intend doing the foundation exam.

A good in-depth explanation of the principles and the elements of ITIL, expressed in terms of how they would be applied to work situations - what actions you would take to apply these principles and fulfil the roles and responsibilities which ITIL sets out.