iTouch Active Smartwatch

A: Hi Barbara! To update the time, you will need to sync back up with the iTOUCH Wearables App. This should be as simple as opening the app and letting your watch connect. However, if there are difficulties after trying this, there are still solutions. While the process will depend on your smartphone operating system and model, the following article should be helpful:https://xwat.ch/itconx and should you still encounter difficulty, please email us at reviews@itouchwearables.com. Best, Sarah

A: Hi Sennej! Thank you for reaching out. Our smartwatches come with a non-interchangeable built-in battery. Email us at reviews@itouchwearables.com if you need further assistance.

A: Hi Sennej, thanks for reaching out about iTouch Active Smartwatch . The battery is built into the watch. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Lena! Thank you for reaching out. Our smartwatches do not come equipped with a standalone GPS feature. The iTOUCH wearables app connects to your smartphone's GPS for weather services. Email us at reviews@itouchwearables.com for further assistance.

A: Hi Lena, thanks for reaching out about iTouch Active Smartwatch This watch uses your phone for GPS features, meaning that it must be connected to Bluetooth on your phone. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi CarmenMilo, thanks for reaching out about iTouch Active Smartwatch The app is required to configure a variety of settings and its ocassional usage is highly recommended by the manufacturer. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, there. Without connecting the watch, you'd still be able to use most of it's features like the Pedometer, Heartrate, workout mode, etc. However, to set the watch's time and date, and to save your fitness data, the watch needs to be connected to the pairing app. Email us at reviews@itouchwearables.com for further assistance.

A: Hi Kathy R, thanks for reaching out about iTouch Active Smartwatch You can connect an iTouch Active Smartwatch to an Android or iPhone without a QR code using the iTouch Wearables app. Here's how: Download and install the iTouch Wearables app from the App Store or Google Play Store. Open the app and create an account or log in to an existing one. Tap the watch icon in the bottom right corner of the screen. Tap the watch icon in the center of the screen to access your device's camera. On the Pair Your Device screen, tap the watch icon to access your device's camera. If your device hasn't been paired before, it will display a QR code to scan with your mobile device. If your device has already been paired, your device should appear on a list of available devices. Accept all pairing requests to complete the connection. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Kathy! We're sorry you're having difficulty and want to help. Please follow the instructions below, and if you need further assistance, please email us at reviews@itouchwearables.com. 1. If previously connected via phone, go to the phone's Bluetooth settings, find the watch in the paired devices list, and tap the "Forget" or "Disconnect" option. 2. If not connected, proceed to the next step. 3. Perform a factory reset on the watch. 4. Download the "iTOUCH Wearables" app from the app store using the provided link (https://apps.apple.com/us/app/itouch-wearables/id1537946628). 5. Locate the QR code on the watch and ensure it is clear and not blurry; if the screen is blurry, it may be damaged and require replacement. 6. Open the app, grant the necessary "Location" and "Bluetooth" permissions, and tap the "Watch Icon" in the bottom right of the screen. 7. Wait for the watch to be detected and scanned by the app.

A: Hi there. For personalized assistance and detailed instructions, please don't hesitate to contact us via email at reviews@itouchwearables.com. Our team is committed to helping you and appreciates your understanding and patience during this process.

A: Hi Michele, thanks for reaching out about iTouch Active Smartwatch. The iTouch Active Smartwatch has a stopwatch feature. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Tochelle! While the iTOUCH Active does keep a record of your heartrate, it does not take your blood pressure.

A: Hi Tochelle, thanks for reaching out about iTouch Active Smartwatch The iTouch Active does not have the blood pressure and oxygen monitoring features. For more information you can refer to the website: please visit our website: https://itouchwearables.com/collections/itouch-active If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi there. For personalized assistance and detailed instructions, please don't hesitate to contact us via email at reviews@itouchwearables.com. Our team is committed to helping you and appreciates your understanding and patience during this process.

A: Hi Azalea, thanks for reaching out about the iTouch Active Smartwatch. The iTouch Active Smartwatch has an IP68 rating, they are water resistant in fresh water to a maximum depth of 1.5 meters for up to 30 minutes. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST.

A: Hi LVenus28, thanks for reaching out about iTouch Active Smartwatch. Yes you can change the straps on this watch. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, there. Our iTouch smartwatches certainly have replaceable bands. Visit this website for the step by step instructions on how to change your band: https://support.itouchwearables.com/how-to-change-a-smartwatch-or-fitness-tracker-band-S1mt6lSu5. Email us at reviews@itouchwearables.com for further assistance.

A: Hi Dawn, thanks for reaching out about iTouch Active Smartwatch. This watch cannot measure or track blood glucose levels. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi there. For personalized assistance and detailed instructions, please don't hesitate to contact us via email at reviews@itouchwearables.com. Our team is committed to helping you and appreciates your understanding and patience during this process.