J World Sunrise 18" Rolling Backpack

I purchased a Sunrise rolling backpack on 11/18/23 for $41.25 and a wheel fell off less than a year after the purchase. I contacted J World on 11/28/24 to ask how it can be fixed. J World responded that they can offer me a replacement backpack for the wholesale price of $35. I responded by questioning whether $35 was the wholesale price given that other designs of the backpack sell on Amazon.com for $40. I also indicated I would file a complaint with the Better Business Bureau since J World is not replacing or fixing the backpack, J World never indicated the actual length of the warranty prior to their email on12/2/24, and I had no reason to rush to file a claim as soon as the wheel fell off since I did not know what the warranty length was (the warranty period is indicated to be between 1 and 3 years). Also, not providing the warranty length prior to or with the purchase violates Federal Trade Commission Act § 5(a) and Connecticut General Statutes § 42-110b (most states have nearly identical laws to my state of residence), which prohibit engaging in unfair or deceptive acts or practices in trade or commerce. Connecticut’s § 42-110g and similar laws in most states also provide for attorney’s fees, court costs, and punitive damages for violations. Since J World wrote in their email to me “we are offering 1-year manufacturer's warranty for rolling bags and 3 years for regular bags”, it appears that J World is trying to conceal the one year warranty period on rolling bags prior to purchase, since rolling bags often do not last as long as regular bags. Buyer beware.

It is OK before one of the wheels fell off after 6 months including a vacational summer and rendered useless. I will try to contact the manufacturer to see how the warranty works, will report back.

It’s durable and sturdy

I love it because I can roll it and carry it at the same time

The backpack was great for my 11yr old son, he used it one academic year Aug. ‘22- May ‘23, it’s been stored since the school year ended. He wanted to use it again this year, after a couple of days back at school it seemed to want to fall apart…we’ll say 12 back at school and the wheel falls off. The backpack is no longer functional and it is going in the trash. It’s unfortunate that the quality isn’t better as most backpacks for elementary students usually last more than one academic year since they don’t have to carry so much yet.

It was fine for a few weeks and then the wheels broke off. This is the 3rd backpack with the same issue and they only last a few months. Quality has gone way down and unfortunately I won't be buying from this brand again.

Good quality of the whole product in general, what you see at the picture is the product you receive, and a good service of delivery, it delayed 2 days more but the always notify where is your package and delivered in perfect conditions.

Very nice color. Very solid.

My granddaughter loves this backpack. It’s just the right size to hold her school things and the organizer in the front pocket is really handy.

I immediately returned this rolling backpack because it was very cheaply made. The idea is good the execution of design and choices of components is very poor. I looked elsewhere for a wheeled backpack or laptop bag that is constructed better.

Cute, daughter loves it for school. Appreciate the extra guard protection the the bottom. The handle is a bit loose, not sure if we got a loose one. Fabric is thick and easy to clean so far.

I went to ask for an exchange but they say it's past the the date or the time that I could do that so I'm just leaving a message for anyone else that buys it don't buy it

My daughter's backpack for 5th was so heavy. Finally talked her into trying a rolling backpack. It's been a life changer! The wheels roll smoothly, and the bag is spacious. Love it!

Great quality great product

Very spacious and saves the burden for my middle schooler

Easy to pull. Heavy duty. Son loved it.

This is an excellent and very affordable backpack for transporting heavy books that one doesn't want to carry on one's back.

lightweight, sturdy, roomie and pretty.

easy to handle. 11 year old daughter loves it, fits all of her books in it nicely, very sturdy and stylish.

Great and reliable item.