Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issue you’ve experienced with your Jetson Gem Learn & Grow 3-Wheel Kick Scooter. We understand how disappointing it must be to have the product fail after just five months of indoor use, and we want you to know this is not the level of quality or customer experience we strive to provide. We take concerns like this seriously and would like to investigate further to determine what went wrong and how we can make it right. While we understand your frustration regarding the return and exchange policy, we may still be able to assist through warranty support or offer an alternative resolution. Please contact our customer support team at your earliest convenience by calling our toll-free number at 1 (844) 585-7462, available from 10 AM to 6 PM EST, so we can gather more details and work toward a satisfactory solution. Your satisfaction is very important to us, and we are committed to doing everything we can to address this issue promptly and effectively. Best Regards, Customer Service Team at Jetson

Dear Jordyn, We sincerely apologize for the inconvenience you’ve experienced. This is certainly not the level of quality or service we aim to provide to our valued customers, and we appreciate you bringing it to our attention. Please reach out to us so we can further assist you with this matter. Our Customer Experience Team is more than happy to help. You can contact us at our toll-free number, 1 (844) 585-7462, available daily from 10 AM to 6 PM EST. Thank you again for your feedback, and we look forward to resolving this with you. Best Regards, Customer Service Team at Jetson

Dear Brittany, Thank you for sharing your feedback regarding the Jetson Gem Learn & Grow Kick Scooter. We sincerely apologize for the issues you've experienced with both units. This is not the level of quality or service we strive to provide, and we completely understand your frustration. Your input is truly valued, as it helps us identify areas for improvement. If you would be willing to give us the opportunity to assist further, please contact our support team at 1 (844) 585-7462, available from 10 AM–6 PM EST. We’re here to help and committed to making this right. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We are truly sorry to hear about the issue with the Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter. This is certainly not the level of quality and service we aim to provide, and we understand how disappointing it must be, especially after such a short time. Please reach out to us directly so we can investigate this matter further and assist you with a resolution. We are more than happy to help and ensure your satisfaction. You can contact us at our toll-free number 1 (844) 585-7462, available every day from 10 AM–6 PM EST. Once again, we apologize for the trouble, and we look forward to assisting you. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the issue you’ve experienced with your Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter. This is not the experience we want for our customers, and we truly regret any inconvenience this has caused. We’d love the opportunity to assist you further. Please reach out to our customer support team at our toll-free number, 1 (844) 585-7462, available Monday–Friday from 10 AM to 6 PM EST. Our team will be happy to work with you to find the best resolution. We appreciate your patience and look forward to assisting you! Best Regards, Customer Service Team at Jetson

Dear Valued Customer, We sincerely apologize for the issues you've experienced with your Jetson Gem Learn & Grow 3-Wheel Kick Scooter. This is not the level of quality and service we strive to provide, and we understand how frustrating this must be. Please reach out to us at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST. We’d be more than happy to assist you and find a resolution. We appreciate your feedback and the opportunity to make things right. Best Regards, Customer Service Team at Jetson

Dear Lynn, Thank you for sharing your feedback on the Jetson Gem Learn & Grow Kick Scooter. We appreciate your insights and are glad to hear that you find it well-made for beginners. As you noted, this scooter is designed for younger riders with a weight limit of 66 lb, making it ideal for those just starting to learn balance and coordination. We understand your concerns about the front wheel placement and the turning radius. Your observations are valuable, and we will pass them along to our product team for consideration in future designs. If you're looking for a scooter with a wider front-wheel base for easier turning, we would be happy to help you explore other Jetson models that may better suit your granddaughter’s needs. If you have any further questions or need assistance, please don’t hesitate to contact our support team at 1 (844) 585-7462. We’re here to help! Best Regards, Customer Service Team at Jetson

Dear Vick, Thank you for bringing this to our attention. We sincerely apologize for the condition in which you received your product. This is not the level of quality or service we aim to provide to our customers. If there’s anything we can do to assist you, please don’t hesitate to reach out to our customer service team at 1 (844) 585-7462, available every day from 9 AM to 5 PM EST. We appreciate your feedback and will share it with our team to help improve our products and services. Best Regards, Customer Service Team at Jetson

Dear Angela, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced with the limited range of motion in the front wheels. We take feedback like yours seriously as it helps us improve our products and customer satisfaction. If you need assistance, please feel free to contact us at 1 (844) 585-7462, and we'll do our best to resolve this issue for you. Thank you for your understanding, and we appreciate your feedback! Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for reaching out, and we sincerely apologize for the experience you’ve had with your purchase. We want to resolve this issue as quickly as possible and make things right. Please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST or by emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction. We appreciate your patience and hope to assist you soon! Best Regards, Customer Service Team at Jetson

Dear LaurenNicole, We sincerely apologize for the issues you’ve encountered with the scooter. We understand how concerning it must be for the front wheel to snap so easily, especially given that it was not intended to break under the weight. Your feedback about the durability is important, and we truly regret the inconvenience this has caused. We take product quality seriously and will share your comments with our team to improve future designs. If you would like assistance with a replacement or have any further concerns, please don’t hesitate to reach out to our customer service team at 1 (844) 585-7462, available every day from 9 am to 5 pm EST. Thank you again for your feedback—it helps us work toward better products for our customers. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for sharing your experience with us. We truly apologize that the product broke after just two days, especially since it was a Christmas gift. This is not the level of quality or service we aim to provide, and we’re deeply sorry for the disappointment this has caused. Please contact our customer service team at 1 (844) 585-7462, available every day from 9 am to 5 pm EST, so we can assist you further and work towards resolving this issue. Your satisfaction is very important to us, and we’re here to help make things right. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, We truly apologize for the disappointment you’ve experienced with the scooter. We’re so sorry to hear that the wheel broke within a month, especially since your daughter loved it. This is not the experience we want for our customers, and we sincerely regret the inconvenience this has caused. Please reach out to our customer service team at 1 (844) 585-7462, available every day from 9 am to 5 pm EST. We’d like to gather more details and explore possible solutions to make this right for you. Your satisfaction is very important to us, and we genuinely apologize for falling short of your expectations. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for your detailed feedback. We sincerely apologize for the frustration you and your daughter have experienced with the Jetson Gem Learn & Grow Kick 3-Wheel Kick Scooter. We understand how disappointing it must be that your daughter is having difficulty turning the scooter. The Jetson Gem is designed as a lean-to-steer scooter, which means it relies on the rider leaning to turn. The triangular base provides a stable foundation, which helps new riders keep their balance while they learn to move. However, we understand that it can be more challenging for younger or lighter riders to turn as intended. We truly appreciate your input and once again, we apologize for the inconvenience caused. If you need any further assistance, please feel free to contact us at 1 (844) 585-7462 (available every day from 9 AM to 5 PM EST), and we would be more than happy to assist. Best Regards, Customer Service Team at Jetson

Dear Valued Customer, Thank you for sharing your feedback, and we sincerely apologize for any confusion. The Jetson Gem Learn & Grow Kick features a lean-to-steer design, which allows kids to turn the wheels by leaning in the direction they want to go. We understand this may be different from other scooters, and we truly apologize if it didn’t meet your expectations. If you have any further questions or concerns, please feel free to reach out to us at 1 (844) 585-7462 between 9 AM and 5 PM EST. We’re here to help! Best Regards, Customer Service Team at Jetson