Juran on Leadership for Quality - by J M Juran (Paperback)

Book Synopsis

The subject of management for quality has undergone rapid and drastic change as a result of competition in the marketplace and the vulnerability of industrialized societies that depend heavily on the quality of goods and services. In this companion volume to his acclaimed Juran on Planning for Quality, J.M. Juran provides top-level managers with the specific, field-tested methods they need to successfully lead their companies on the quest for superior quality.

Managers have long recognized that the most sound response to a competitive challenge is to become more competitive. Today, informed managers also realize that quality improvement is the best source of competitive advantage. They know that return on investment in quality improvement projects is among the highest available. Yet, the means by which management can supply the leadership necessary to attain quality goals remains elusive. J.M. Juran has drawn on the experiences of thousands of chief executives in companies around the world to create a clear plan of action applicable to any industry, whether service or manufacturing.

The famous "Juran Trilogy," clearly presented step-by-step, shows how to apply the familiar business concepts of planning, control, and improvement to quality leadership. For each concept, Dr. Juran provides a succinct and proven series of actions. He gives criteria for selecting project-by-project improvements and mobilizing a team to carry them out. He also describes a realistic timetable of implementation and directs the formation of an ongoing quality council whose job is to launch, coordinate, and "institutionalize" annual quality improvement. The membership of this council, as Dr. Juran insists, must come from the ranks of senior managers; the stakes are too high for upper managers not to personally become the leaders and members of this vital council. Using real-world case examples of highly profitable quality improvements in such companies as Bethlehem Steel and Florida Power & Light, Dr. Juran illustrates how to guide a company into a continuing steep rate of improvement. The key, as Dr. Juran emphasizes, is that quality must be implemented from the top down. This essential handbook makes executive leadership the key to a company's quality revolution -- and to producing the real cost benefits over both the short and long run that superior quality brings.

Review Quotes

Sanford N. McDonnell Chairman Emeritus, McDonnell Douglass Quality in the broadest sense of the term must become an obsession in every corporation throughout America from the Chief Executive Officer on down if our nation is to remain competitive. In his book, "Juran on Leadership for Quality, " Dr. Juran, one of the world's leading experts on quality, very clearly and effectively explains what top management must do to turn that obsession in to dynamic results.

Anders Scharp

President and CEO, Ab Electrolux

In "Juran on Leadership for Quality" I have found all those ingredients that Electrolux found essential for successful quality programs and warning for some approaches which have produced no results. I regret that this book was not available when Electrolux started its quality programs seven years ago. It would have boosted the results.

Sanford N. McDonnell

Chairman Emeritus, McDonnell Douglass

Quality in the broadest sense of the term must become an obsession in every corporation throughout America from the Chief Executive Officer on down if our nation is to remain competitive. In his book, "Juran on Leadership for Quality," Dr. Juran, one of the world's leading experts on quality, very clearly and effectively explains what top management must do to turn that obsession in to dynamic results.

Anders Scharp President and CEO, Ab Electrolux In "Juran on Leadership for Quality" I have found all those ingredients that Electrolux found essential for successful quality programs and warning for some approaches which have produced no results. I regret that this book was not available when Electrolux started its quality programs seven years ago. It would have boosted the results.

About the Author

J. M. Juran, author of Juran on Planning for Quality (The Free Press), is founder and Chairman Emeritus of Juran Institute, Inc. A consultant to various industrial companies, government agencies, and other institutions, Dr. Juran is also in demand as an international lecturer.

Awarded over thirty medals, fellowships, and honorary memberships by professional and honor societies in twelve countries, he is the recipient of the Second Class of the Order of the Sacred Treasure given by the Emperor of Japan -- the highest decoration awarded to a non-Japanese citizen -- for "the development of Quality Control in Japan and the facilitation of US. and Japanese friendship."