A: Hi there DianeS! Thank you for reaching out to us about the Excellence Triple Protection Permanent Hair Color. Yes the kit does include a set of gloves with the instructions for your hair dying needs. We hope that you will continue to try and use our products with satisfaction in the future.

A: Hey Diane, Great question! The Loreal Paris Excellence Triple Protection Hair color kit includes gloves. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page.

A: Hi there, Kallafly! We are so sorry to hear about your experience with our Excellence Creme Hair Color. We are happy to assist you in finding your new shade! Our Customer Service hours of operation are Monday – Friday, 9 AM – 5:30 PM (ET) at 1-800-322-2036. It would be helpful if you had the product available when you call. We look forward to speaking with you!

A: Hey, Great question! It depends on what shade you're trying to achieve. We recommend to check out Color 8.5A Champagne Blonde for a warm light blonde. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page.

A: Hello Grandma J, we recommend the color 8.5A Champagne Blonde to prevent harsh yellow tones in your hair. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page! :)

A: Hi there! If the new growth is mostly white, any color with an ‘ash’ tone will likely look very dull. You have the right idea, do the next touch up with a slightly darker color, however, your best option going darker is to use the dark blonde 7 or dark golden blonde 7G. Once you go darker, you won’t be able to lighten the color using another dye. To be sure the results are not too dark, stick to the Touch Up application and timing. Do the roots for the full 30 minutes but the previously dyed hair should only get the dye mix for the last 10 minutes of your timing.

A: Hi there! Our color experts are happy to help find your perfect shade match! Our Customer Service hours of operation are Monday – Friday, 9 AM – 5:30 PM (ET) at 1-800-322-2036. We look forward to speaking with you!

A: Hi there, Kathy! Most ingredients derived from grain sources are highly refined and retain no traces of gluten proteins. For less refined ingredients from natural sources, L'Oréal Paris has established strict limits on the level of potentially allergenic proteins. Since individuals exhibit a wide range of sensitivities to these proteins, if you have any questions or concerns you should discuss with your medical care provider. All the ingredients we use in a product are listed on the package or the label of the product itself. For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names. A review of the ingredients that are listed on all of our products or packages will alert you to the presence of this type of ingredient.

A: Hi there, Amandashoe! Thank you for reaching out about our Excellence Creme. We recommend trying our shade 6R Light Auburn for the best result! If you have any questions, our Beauty Experts are here to help! Our Customer Service hours of operation are Monday – Friday, 9 AM – 5:30 PM (ET) at 1-800-322-2036. We look forward to speaking with you!

A: Hi there alicat! Thank you for reaching out to us about the Excellence Triple Protection Permanent Hair Color, in the shade Medium Blonde. We would like to speak to you directly so we can find the best suited product for you, please call us at 1-833-856-7325 M-F between the hours of 9:00 am – 5:30 pm ET we will gladly assist you.

A: Hi there! Thank you for reaching out to us about finding the best shade for you. We would like to speak to you directly so we can find the best suited product for you, please call us at 1-833-856-7325 M-F between the hours of 9:00 am – 5:30 pm ET we will gladly assist you.

A: Hi there Kay! Thank you for reaching out to us about the Excellence Triple Protection Permanent Hair Color, yes this does contain ammonia. If you are looking for an ammonia free Hair Dye we suggest looking at the Excellence Universal Nudes, this hair color line provides the rich intensity and vibrance of permanent hair color without ammonia. We hope you give it a try!

A: Hi there! We are so sorry to hear about your experience with our Excellence Triple Protection Permanent Hair Color. We know how frustrating it can be when a product does not perform as expected. We would like to speak with you directly about it. Our Customer Service hours of operation are Monday – Friday, 9 AM – 5:30 PM (ET) at 1-800-322-2036. It would be helpful if you had the product available when you call. We look forward to speaking with you!