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Q&A(20)

Q: does this product work on oily , very sensetive and acne prone skin??? any recommendations on other products for that type of skin and acne problems??

submitted by Asma - 6 months ago
  • A: Hey Asma, Great question! La Roche Posay Effaclar Dermatological Acne kit is suitable for oily skin and acne-prone skin. We recommend to introduce this kit to your skin slowly, 1-2x a week at night. Gradually increase depending on skin's tolerance. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page.

    submitted byTarget Beauty Consulting - 6 months ago
    Brand expert
  • A: Hi there, Asma! Our Effaclar Dermatological Acne Treatment 3-Step System Kit is recommended for oily, acne-prone skin, however with very sensitive skin we suggest the Toleriane Purifying Foaming Cleanser for normal to oily skin types. As always, it's best to consult with your dermatologist for the best advice.

    submitted byLa Roche-Posay Product Expert - 6 months ago
    Brand expert

Q: What is a good moisturizer to use with the acne system? I have dry skin. Thanks

submitted by Elaine - 5 years ago
  • A: Hi there! We recommend to try our Hydraphase Intense Light Hyaluronic Acid Moisturizer. This hyaluronic acid moisturizer intensely moisturizes the skin to provide immediate and long-lasting hydration. We hope this recommendation is helpful!

    submitted byLa Roche-Posay Product Expert - 5 years ago
    Brand expert
  • A: Hi Elaine! I would recommend La Roche-Posay Toleriane Double Repair Moisturizer. It is very moisturizing, and oil free. It is available with or without an SPF 30. Hope this helps!

    submitted byTarget Beauty Consulting - 5 years ago
    Brand expert

Q: Can a 11 year old use this acne treatment?

submitted by S - 1 year ago
  • A: Hello Mama Bear! Thank for reaching out about our Effaclar Dermatological Acne Treatment 3-Step System Kit with Medicated Gel Cleanser. Unless specifically labeled for use on children, our products are not formulated for or tested for use on children. Our children’s products are not tested on children under the age of 3 years except those labeled as baby products. Please check with your child's pediatrician if you have questions about the use of a specific product. In accordance with US Consumer Product Safety Commission’s definition, we consider a child to be 12 years old and under.

    submitted byLa Roche-Posay Product Expert - 1 year ago
    Brand expert

Q: The toner says .3 oz. Is it supposed to be 3.4 oz?

submitted by Mcc - 1 year ago
  • A: Hello! Thank you for bringing this to our attention. The Effaclar Clarifying Solution is 3.4 oz. We hope this information helps!

    submitted byLa Roche-Posay Product Expert - 1 year ago
    Brand expert

Q: does it work on white heads under skin and impossible to move even with dermaplanning. also bumps under skin that dont turn into white heads

submitted by Nancy - 2 years ago
  • A: Hello Nancy, Thank you for your interest in La Roche Posay Effaclar Dermatological Acne Treatment 3-Step System Kit with Medicated Gel Cleanser, Clarifying Solution and Effaclar Duo - 7.5 fl oz . Recommended by dermatologists, this treatment can reduce up to 60% of acne in just 10 days with visible results starting day 1. Formulated with dermatological acne treatment ingredients to reduce blackheads, whiteheads, and pimples. Suitable for sensitive skin. We hope this information has been helpful and that you will try our products soon!

    submitted byLa Roche-Posay Product Expert - 2 years ago
    Brand expert

Q: Hi I just bought this and after one day use my face is very red , are you supposed to use sunscreen with this after?

submitted by - 2 years ago
  • A: Hello Roxana Martinez, Thank you for sharing your experience with La Roche Posay Effaclar Dermatological Acne Treatment 3-Step System Kit with Medicated Gel Cleanser, Clarifying Solution and Effaclar Duo - 7.5 fl oz. We’re sorry to hear that this product did not work for your skin, and we would like to assist you further. Please give us a call at: 888-577-5226 M-F 9:00am-5:30pm EST. It would be helpful if you have the product available when you call. We look forward to speaking with you soon.

    submitted byLa Roche-Posay Product Expert - 2 years ago
    Brand expert

Q: I bought this 3 days ago & my skin is now very itchy, red, and theres a burning sensation all over. Should I continue to use this or stop??

submitted by monica - 2 years ago
  • A: Hello Monica, Thank you for sharing your experience with La Roche Posay Effaclar Dermatological Acne Treatment 3-Step System Kit with Medicated Gel Cleanser, Clarifying Solution and Effaclar Duo - 7.5 fl oz. We’re sorry to hear that this product did not work for your skin, and we would like to assist you further. Please give us a call at: 888-577-5226 M-F 9:00am-5:30pm EST and give the reference number 26546564 to the advisor answering your call. It would be helpful if you have the product available when you call. We look forward to speaking with you soon.

    submitted byLa Roche-Posay Product Expert - 2 years ago
    Brand expert

Q: At which step would moisterizer go after and would it go over my whole face?

submitted by jenn - 2 years ago
  • A: Hello Jenn, Thank you for taking the time to reach out about the La Roche Posay Effaclar Dermatological Acne Treatment 3-Step System Kit with Medicated Gel Cleanser, Clarifying Solution and Effaclar Duo - 7.5 fl oz. The moisturizer will be your final step and you can apply it all over your face or to just the affected areas if you wish. We hope this information has been helpful and that you can use our products with great success!

    submitted byLa Roche-Posay Product Expert - 2 years ago
    Brand expert

Q: I recently bought this 3 step process. within 2 days of using this my skin has gotten very dry and red around my mouth and chin. I also have very very dry skin. how often should I use this or should I

submitted by Diamond - 3 years ago
  • A: Hello Diamond, Thank you for sharing your experience with La Roche Posay Effaclar Dermatological Acne Treatment 3-Step System Kit with Medicated Gel Cleanser, Clarifying Solution and Effaclar Duo - 7.5 fl oz . We're sorry to hear that this product did not work with your skin, and we would like to assist you further. Please give us a call at:888-577-5226, M-F 9:00am-5:30pm EST and give the reference number 23810001 to the advisor answering your call. It would be helpful if you have the product available when you call. We look forward to speaking with you soon!

    submitted byLa Roche-Posay Product Expert - 3 years ago
    Brand expert

Q: Does this product clear acne scars?

submitted by Shylee - 3 years ago
  • A: Hello Shylee, this 3 step acne system helps clear acne by exfoliating skin and removes excess oil and impurities for clear radiant skin. For acne scars we would recommend the La Roche Posay Effaclar Duo Acne Treatment with Benzoyl Peroxide. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page :)

    submitted byTarget Beauty Consulting - 3 years ago
    Brand expert

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