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Q&A(9)

Q: Is this water based? I'm having a hard time with my make up moving on my nose and chin area. It looks terrible by end of day.

submitted by CJ - 1 year ago
  • A: Hi there! Thank you for asking about the Effaclar Mat Moisturizer for Oily Skin. This is a water-based moisturizer. We hope this information helps!

    submitted byLa Roche-Posay Product Expert - 1 year ago
    Brand expert

Q: What is the percentage of salicylic acid?

submitted by cleanfreak - 1 year ago
  • A: Hello! Thank you for reaching out about Effaclar Mat Anti-Shine Face Moisturizer. Except for active ingredients, information regarding the function and percentage of specific ingredients in our products is proprietary. If you would like more information regarding this subject, please visit www.cosmeticsinfo.org. This website contains safety information about cosmetic products, their ingredients and how they are tested and regulated.

    submitted byLa Roche-Posay Product Expert - 1 year ago
    Brand expert

Q: Hello, should this go on first before the Anthelios Clear Skin Oil Free Sunscreen SPF 60 or after? Thank you!

submitted by Leelee - 3 years ago
  • A: Hello Leelee, you are going to want to apply your sunscreen as the last step in your routine. -We hope this helps!

    submitted byTarget Beauty Consulting - 3 years ago
    Brand expert

Q: How do you stop this from pilling when anything is applied over it ?? I have tried several sunscreens, including La Roche-Posay, and everything pills...

submitted by quentinsmom - 4 years ago
  • A: We are so sorry to hear about the issue you are having with your new product. At times, if this very hydrating moisturizer is layered under or over another hydrating skincare product that has not fully absorbed into skin, it can cause the moisturizer to ball up or “pill”. To help avoid this, we recommend allowing the first product you apply in your skincare routine to fully dry and absorb into skin until it feels dry to the touch before layering on the next product. We would love to be able to provide further information and recommendations for your specific issue - please feel free to call La Roche-Posay's Customer Care Center at 800.946.4459 M-F 9a-5:30p ET and provide the ref #18477766 so that we can best assist you.

    submitted byLa Roche-Posay Product Expert - 4 years ago
    Brand expert

Q: Is this vegan and cruelty free?

submitted by WatchDominion - 5 years ago
  • A: Hi there - Thank you for reaching out. The L'Oréal Group, which includes La Roche-Posay, has always made our consumers’ health and safety an absolute priority. As is the support of animal welfare. L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate invitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, 14 years before the regulation required so.

    submitted byLa Roche-Posay Product Expert - 5 years ago
    Brand expert

Q: I am currently using the product and I have a problem with it. When I put it on some areas on my face starts to get red. Should I use the toleraine moisturizer instead?

submitted by Mark - 5 years ago
  • A: Hi! Thank you for your comments about La Roche-Posay Effaclar MAT Anti-Shine Face Moisturizer for Oily Skin. We'd like to speak with you about your experience. Would you please call 800.560.1803, M-F, 9a-5:30p EST & provide reference #11071784? It would be helpful if you had the product with you when you call. We look forward to speaking with you.

    submitted byLa Roche-Posay Product Expert - 5 years ago
    Brand expert

Q: Can I use this during the night as well, or is it just for the morning?

submitted by Sabrina - 5 years ago
  • A: HI Sabrina! Yes, you can use our Effaclar Mat Anti-Shine Face Moisturizer both in the morning and at night. It is a great moisturizer as well as a great base for makeup. Hope this helps!

    submitted byTarget Beauty Consulting - 5 years ago
    Brand expert

Q: Does this product protect against the sun at all? If so, what is the SPF?

submitted by myvatn - 5 years ago
  • A: Hi there! This product does not come with a SPF. If you are looking for a sunscreen for oily or acne prone skin, we suggest trying our Anthelios Clear Skin Oil Free Sunscreen SPF 60! Advanced protection absorbs pore-clogging oil, even in heat and humidity, and won't cause breakouts. This oil free sunscreen has a dry touch texture and is formulated with Cell-Ox Shield® technology: broad spectrum UVA/UVB protection with antioxidants. We hope this is helpful!

    submitted byLa Roche-Posay Product Expert - 5 years ago
    Brand expert

Q: what is the volume?

submitted by fya - 6 years ago
  • A: Hi Fya! The La Roche Posay Effaclar Mat is 1.35 oz or volume is 39.92 milliliters. I hope this helps!

    submitted byTarget Beauty Consulting - 6 years ago
    Brand expert

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