Lands' End Women's Cashmere Turtleneck Sweater

Thank you, Felicia, for your review. We are sorry to hear that you were not completely satisfied with the performance of the fabric of this sweater. Your feedback has been forwarded on to the appropriate product manager for further review and consideration. Input from customers does help our teams when making future product decisions. The main causes of fabric pilling during regular use and wear, are abrasion and friction. These actions lead to the tangling of fibers on the surface, forming balls known as pills. The good news is that pilling doesn’t affect the performance of your sweater. Removing the pilling is purely for aesthetic purposes, so it is not required. A great option to remove pilling from garments is by using a sweater shaver. These are generally very safe and are a quick and easy way to remove pills. Please feel free to chat with (Chat button is located under the Help tab in the top right corner of landsend.com) or call 1-800-963-4816 to speak with one of our specialists if you need additional assistance with this sweater or have questions about making a return.

Thank you for taking the time to share your review, Jody. We are sorry to hear that you were not completely satisfied with the sweater you received. Your input is truly important to us, and we have shared it with the appropriate merchant team for further review and consideration. Feedback from customers helps our teams when making future product decisions. We welcome customers to return following our return policy when a product has not met their expectations. Please feel free to chat with (Chat button is located under the Help tab in the top right corner of landsend.com) or call 1-800-963-4816 to speak with one of our specialists if you need additional assistance.