LG Class 4K HDR Smart LED TV

Hi there. Thank you for taking the time to share your experience with us. We understand your situation, and receiving a damaged unit is definitely not the experience we want for our customers. Since your LG 43UT7590PUA TV was purchased from Target, we kindly recommend reaching out to their customer service directly regarding exchange or return options, as they can best assist with damage upon delivery. https://www.lg.com/us/tvs/lg-43ut7590pua-4k-uhd-tv#pdp_specs In the meantime, if your unit powers on and displays any issues related to the screen or performance, we’d be happy to help you further. Please send us a private message on Social Media @LGUSSupport so we can assist you directly. We’re here to help every step of the way. —Renzo

Hey there! Nothing beats having an easy, relaxing home theater experience than watching your LG TV. You can enhance that experience by pairing your TV with one of our LG soundbars, and our Better Life Pro Specialist teams can help make that happen and even offer you a discount. All you need to do is follow this link (https://www.lg.com/us/chat-support-live-agent), and they'll be able to set you up! *Josh

Hey there. Thanks for your feedback on your LG TV! It’s great to hear that you’re enjoying the larger screen and the variety of free channels and apps available. Sounds like a fantastic gift! For more feedback or questions, private message us on social media @LGUSSupport. Thanks for making LG a part of your home! ^David

Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with the "no signal" message and issues with the remote control on your LG TV (UT7590) model, especially when you're trying to enjoy your viewing experience. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let’s start with a few troubleshooting steps. First, try performing a reset on the TV by unplugging it for a minute and then plugging it back in. This can often help resolve connectivity issues. Additionally, check if there are any firmware updates available for the TV that might address the "no signal" issue. For the remote, you might want to try removing the batteries, waiting a few seconds, and then reinserting them to reset it. Please send us a private message on social media @LGUSSupport with your details, and our team will be more than happy to assist you further. We want to help ensure you get the best experience with your TV. ^Juvy

Hi there, thank you for bringing this to our attention. We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution. Thank you.

Hi, there. Thank you for sharing your feedback with us. We understand your concern about experiencing issues with your brand new LG TV (UT7590) model not loading or opening apps after just a month of use. We want to help you get this sorted so you can enjoy your TV to its fullest potential. A helpful first step would be to restart the TV and unplug it for 60 seconds before plugging it back in. This can often clear up any temporary software glitches that might be preventing the apps from loading properly. You may also want to check if there’s a software update available under the settings to ensure the TV is running the latest version. For quick guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If the issue persists, please send us a private message on social media @LGUSSupport. Our team will be happy to assist you further and explore additional troubleshooting or options for resolution. We appreciate your patience, and we're here to make sure you get the experience you deserve. ^Juvy

Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations. Once again, thank you for choosing LG!

Hi there, thank you for bringing this to our attention. We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution. Thank you.

Hi there, Talia! Thank you for your feedback regarding the UT7590 model. We understand that accurate measurements are important for setup. The dimensions of the TV with the stand are 66.1" x 40.4" x 14.2", and without the stand, they are 66.1" x 38.0" x 2.4". You may access this link for more information: https://www.lg.com/us/tvs/lg-75ut7590pua-4k-uhd-tv. If you have any further questions or need assistance with anything else, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help. We appreciate your input! —Avril

Hi, there. Thank you for sharing your experience with the UT7590 TV. We understand your concern about a device operates slowly. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. As a first step, we recommend checking for any software updates, as these can significantly improve performance. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Your feedback is important, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional troubleshooting steps and solutions. We appreciate your patience as we work together to enhance your viewing experience. ^Juvy