Q&A(18)
Q: Does this mattress come rolled in a box
A: Yes. You won't believe how small they can get it. It rolls up about 1ft square by the width of the mattress. Unwrapping was fun. Bring a knife or scissors for the wrap.
submitted byBuffalo Kate - 4 years agoA: RoseMo, Yes, this mattress does ship in a box for convenient delivery. It will then expand within 48 hours of opening and laying flat. Thanks! -The Linenspa Crew
submitted byLinenspa - 4 years agoBrand expert
Q: How big is a twin extra long mattress? How much smaller is it from a full?
A: A twin xl is as wide as a twin but longer. It's longer and narrower than a full.
submitted byBuffalo Kate - 4 years agoA: Hi there, the dimensions of a twin xl mattress are 39" x 40". Thanks! -The Linenspa Crew
submitted byLinenspa - 4 years agoBrand expert
Q: How long can you keep it in its original packaging box?
A: We bought two on Black Friday and had to leave them in the box for several weeks because we got COVID and were too weak to drag the boxes upstairs. We opened them up finally on New Year's Day and are very satisfied. They unrolled and inflated just fine, and by the time I got the mattress protectors on, got them strapped together (2 twin XL = 1 king), and got the bedding on them they were ready to sleep on.
submitted byBuffalo Kate - 4 years agoA: Dominique This mattress is intended to be opened shortly after it is received, though it can be kept in its original box for a reasonable amount of time. We recommend opening this mattress within the first 30 days so that if there are any issues, it is still within its return window. Please feel free to reach out to us at: cs@linenspa.com if you have any additional questions. Thanks! -The Linenspa Crew
submitted byLinenspa - 5 years agoBrand expert
Q: What is this made out of? Is there any fiber glass in the matress or pockets?
A: Hi Haley, This mattress is made up of memory foam, steel coils, and a polyester cover. For more details on the make up of this mattress, please contact our customer service info@linenspa.com Thanks! -The Linenspa Crew
submitted byLinenspa - 1 year agoBrand expert
Q: Are the photos here consistent with the product that will be recieved. Interested in the blue trimmed one but the other would photos here show a gray item
A: Buyer, We are in the process of updating the look of the mattress so we provided photos of both styles, as customers may receive one or the other. We still have plenty of stock of the blue trimmed style so if you order now you will receive that look. If you have any other questions, please contact us at info@linenspa.com Thanks! -The Linenspa Crew
submitted byLinenspa - 1 year agoBrand expert
Q: Is there fiberglass anywhere in this mattress?
A: BP, Thanks for your interest in our products! All our mattresses meet federal and state safety requirements for fire retardants required by law. If you would like more information on this specific mattress, please reach out to us at info@linenspa.com Thanks! -The Linenspa Crew
submitted byLinenspa - 1 year agoBrand expert
Q: What is this product's OEKO-TEX label number?
A: Courtney, Thanks for reaching out. Please contact our customer service for more detailed information on our certifications for this product info@linenspa.com Thanks! -The Linenspa Crew
submitted byLinenspa - 1 year agoBrand expert
Q: What exactly os a "short" queen? Please give all measurements.
A: Hulagirl, A short queen is perfect for most camp trailers, RVs, etc. It measures 59 " W x 74 " L x 8 " H. Thanks! -The Linenspa Crew
submitted byLinenspa - 2 years agoBrand expert
Q: does this mattress require a box spring? Or, is it compatible with a box spring?
A: Hi J, You can use this mattress with or without a box spring. If you need anything else, please reach out to us at info@linenspa.com. Thanks! -The Linenspa Crew
submitted byLinenspa - 2 years agoBrand expert
Q: how does the 10 year warranty work and what does it cover ?
A: Hi shondapro, The warranty covers manufacture defects. Thanks! -The Linenspa Crew
submitted byLinenspa - 2 years agoBrand expert