Q&A(9)
Q: what iff u dont understand the instution???
A: Hello. Thank you for your question. If you would please elaborate a bit more on the question, we are happy to provide additional support. Thank you.
submitted byMasterLockCompany - 8 years agoBrand expertA: Then you may not participate in the instution. At the Institution of Instution we require everyone understand; even you iangg.
submitted byiangg_opponent - 6 years ago
Q: Does it come with a preset combination and a key to open it from behind?
A: Yes, this lock comes with a preset combination that is not changeable. It does not have the key override.
submitted byMasterLockCompany - 4 years agoBrand expert
Q: how can I open the lock :(
A: Please follow the steps outlined below: Turn the dial 3 times to the right and stop on the first number of the sequence. Turn the dial to the left, pass the first number of the sequence and stop on the second number. Turn the dial to the right and stop on the third number of the sequence. Pull up on the shackle.
submitted byMasterLockCompany - 5 years agoBrand expert
Q: Is this model number 1500? Is there a difference between 1500 and 1500D?
A: Yes, this is the 1500D. They are the same product.
submitted byMasterLockCompany - 7 years agoBrand expert
Q: Does this lock work on lockers ?
A: Yes, this product is recommended for cabinets, storage lockers, and school and gym lockers.
submitted byMasterLockCompany - 8 years agoBrand expert
Q: Is this lock waterproof? I need a lock for an outside gate.
A: No, this product is not waterproof. We recommend something in our stainless steel family or one of our weather covered padlocks.
submitted byMasterLockCompany - 8 years agoBrand expert
Q: Does this lock have the capability of being unlocked with a master key that's inserted in the back of the lock?
A: No, this product is combination only.
submitted byMasterLockCompany - 8 years agoBrand expert
Q: My wife bought this lock for me @ Target ---- it's enclosed in plastic cover --- no instructions that I can see. How do I set or find the combination?? Thank you.
A: The combination is found on the back of the instructions. If you cannot find the instructions, please contact us at 1-800-464-2088 for a replacement padlock. If you can find the combination, but need help operating- please check out this How-To video: https://youtu.be/f3mWMdWeE8g
submitted byMasterLockCompany - 8 years agoBrand expert
Q: can i set my own combination or is a set one?
A: This combination lock comes with a preset 3-digit combination.
submitted byMasterLockCompany - 8 years agoBrand expert