Q&A(4)
Q: Can you set your own combination?
A: No
submitted byCeCe - 8 years agoA: No. The combination was provided in the package, if I remember correctly, and it was memorized by the user.
submitted byCommunicator - 8 years agoA: The product info on there suggests yes, but the product itself provides no way to do this
submitted byAnna D - 7 months agoA: What’s Level security
submitted byAnn - 18 days ago
Q: How to set a password, I have new one
A: This product is not resettable. The combination is included in the packaging.
submitted byMasterLockCompany - 8 years agoBrand expert
Q: If my has not a serial code, what would I do to recover the combination?
A: To provide enhanced long–term security, Master Lock has discontinued imprinting a serial number on the lock body on combination locks sold through retail locations. For greater convenience, we encourage consumers to store their combination at our secure website, Masterlockvault.com, which is easy to use and offers 24/7 access. Unfortunately, we are unable to provide combinations for non–serialized locks. For any other questions regarding this product, or any others from Master Lock, please call us at 800-464-2088.
submitted byMasterLockCompany - 8 years agoBrand expert
Q: I have one of this padlock, but the think is that I don't remember the combo can you please help me as fast as you can
A: If you have a padlock that is older, it may have a serial code on the back. With this code, we may be able to look up the combination. I would advise you contact us on facebook at www.facebook.com/MasterLock and explain this case. We will evaluate the product case and assist you. Thanks
submitted byMasterLockCompany - 8 years agoBrand expert