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Q&A(9)

Q: Does this serum have oil?

submitted by Bashash - 9 months ago
  • A: Hi there! Thank you for your feedback on the Lash Sensational Boosting Eyelash Serum. L'Oréal, is dedicated to rigorous standards of manufacturing excellence that result in the highest product quality. The products we sell meet the most stringent standards for safety. Consumer safety is paramount and we allow no compromise on this issue. All the ingredients we use in a product are listed on the package or the label of the product itself. For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names. A review of the ingredients that are listed on all of our products or packages will alert you to the presence of this type of ingredient. We hope this information is helpful.need more information please call us direct at 1-800-944-0730 Monday - Friday, 9:00 a.m. to 5:30 p.m., ET.

    submitted byMaybelline Consumer Care - 9 months ago
    Brand expert

Q: Will my eyelashes return to their regular length if I don’t apply this everyday?

submitted by Brooke - 6 years ago
  • A: This will fortify and condition lashes with our 1st eyelash serum. Overtime, lashes will seem thicker and fuller, with less fallout during makeup removal. Healthier more beautiful looking lashes in just 4 weeks.

    submitted byMaybelline Consumer Care - 1 year ago
    Brand expert

Q: Will this irritate my eyes or cause any damage to my eyelashes? can people with an eye condition apply your product?

submitted by Ariana - 1 month ago
  • A: Hi there, Ariana! Thank you for reaching out about the Lash Sensational Boosting Serum. We recommend speaking with your medical care provider before use, to determine if this product is suitable for you.

    submitted byMaybelline Consumer Care - 1 month ago
    Brand expert

Q: Is this okay for kids

submitted by Disappointed - 8 months ago
  • A: Hi there! Thank you for reaching out about our Lash Sensational Boosting Eyelash Serum. Unless specifically labeled for use on children, our products are not formulated for or tested for use on children. Our children’s products are not tested on children under the age of 3 years except those labeled as baby products. Please check with your child's pediatrician if you have questions about the use of a specific product. In accordance with US Consumer Product Safety Commission’s definition, we consider a child to be 12 years old and under.

    submitted byMaybelline Consumer Care - 8 months ago
    Brand expert

Q: Does this come with the mascara?

submitted by DSS - 2 years ago
  • A: Hi There! Our Maybelline Lash Sensational Boosting Eyelash Serum does not come with a mascara. Pair the serum with our Lash Sensational Sky High Waterproof Mascara- Lengthening and volumizing mascara for Sky High lash impact from every angle. Long lasting mascara delivers limitless length and full volume.

    submitted byMaybelline Consumer Care - 2 years ago
    Brand expert

Q: Do you have to apply this serum with mascara as well? And also is it okay to leave it on over night?

submitted by Kinsley - 3 years ago
  • A: Hello Kinsley, excellent question! Start with a clean eye area. Use twice a day, in the morning and at night. Apply a layer of the serum to lashes, from root to tip, and along the base. Allow to dry before applying mascara. -We hope this helps!

    submitted byTarget Beauty Consulting - 3 years ago
    Brand expert

Q: Why did this make my lashes fall out

submitted by alma - 3 years ago
  • A: Hi there alma! We would like to speak to you about your experience, please call us at your earliest convenience at 800-944-0730 M-F between the hours of 9:00 am – 5:30 pm ET we will gladly assist you.

    submitted byMaybelline Consumer Care - 3 years ago
    Brand expert

Q: How long will it take for this to make a visible difference in my eyelashes? And can I use this without mascara?

submitted by Casey - 3 years ago
  • A: Hi Casey! The Lash Sensational Eyelash Serum has been tested to give thicker and fuller looking lashes in just 4 weeks. Infused with a conditioning complex with arginine and pro-vitamin B5, this eyelash enhancer helps you achieve more plush, shinier lashes that are soft and supple. We recommend starting with a clean eye area. Use twice a day, in the morning and at night. Apply a layer of the serum to lashes, from root to tip and along the base and allow to dry before applying mascara. We hope this helps!

    submitted byMaybelline Consumer Care - 3 years ago
    Brand expert

Q: Is it okay if I use it only once a day like at night only? Will it still works? Will it still be effective?

submitted by KC - 6 years ago
  • A: Hi KC Thank you for your interest in the Maybelline Lash Sensational Serum. You will still benefit from applying it once a day, versus twice a day. It will just take a little longer to get the full benefit from the product. I hope this helps!

    submitted byTarget Beauty Consulting - 6 years ago
    Brand expert

Q: Is this safe to use while pregnant?

submitted by mrsweaver - 6 years ago
  • A: Hi mrsweaver! While every ingredient we use in our products is evaluated for safety, we do not specifically test our products on women who are pregnant or nursing. Maybelline ensures there is a substantial information supporting the safety of our products when used as directed by consumers. However, as there could be certain ingredients that physicians may not recommend for use during pregnancy and nursing, we always recommend that you discuss this with your physician and follow their advice.

    submitted byMaybelline Consumer Care - 6 years ago
    Brand expert

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