Measures of Success - by Mark Graban (Paperback)

About the Book

This book teaches leaders to use "Process Behavior Charts" that distinguish signals (significant changes) from noise (routine fluctuations) in performance metrics - helping them react less, lead better, and improve more.

Book Synopsis

One day your numbers are up, and the next, they're down. Leadership meetings turn into endless debates over the latest fluctuation in performance. Your team is exhausted from scrambling to "fix" issues that aren't really problems at all. What if you could stop chasing noise and start focusing on the signals that lead to real, lasting improvement?

In Measures of Success: React Less, Lead Better, Improve More, renowned process improvement expert Mark Graban delivers a game-changing approach to managing organizational performance. Whether you're an executive, entrepreneur, or team leader, this book will teach you how to stop wasting time on false alarms and start making data-driven decisions that drive sustainable results.

• A Smarter Way to Manage Performance: Instead of reacting to every up and down, learn to separate meaningful signals from random noise in your metrics.
• Data-Driven Decision-Making Without the Overwhelm: Ditch the endless spreadsheets and dashboards-Graban shows you how to use Process Behavior Charts (a simplified form of Statistical Process Control) to cut through the clutter and make faster, more effective decisions.
• Predict the Future, Don't Just React to the Past: Go beyond tracking numbers-learn how to anticipate performance trends and take proactive action.
• Lead with Confidence, Not Guesswork: Build a culture of evidence-based leadership that empowers teams to focus on real improvements instead of knee-jerk reactions.

• Executives & Entrepreneurs: If you're leading an organization, startup, or business unit, this book will help you make smarter, more strategic decisions with data.
• Managers & Team Leaders: Stop spending time justifying numbers to senior leadership-start improving the processes that drive those numbers.
• Process Improvement Professionals & Analysts: If you're responsible for tracking metrics, this book will help you turn data into actionable insights that truly matter.

If you're tired of reacting instead of improving, spinning your wheels without progress, and wasting time on the wrong data, Measures of Success is your roadmap to a smarter, more effective approach to leadership and performance management.

Stop the overreaction. Start leading with confidence. Get your copy today.

Review Quotes

"With clarity and precision, Mark Graban steps through the process of collecting and analyzing the kind of data you focus on... If you're navigating a tough business environment, you need this book."

• Daniel H. Pink
  Author of WHEN and DRIVE

"Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work."

• Eric Ries
  Author of The Lean Startup and The Startup Way

"This book outlines in understandable terms the complex world of performance measurement."

• Dr. John Toussaint
  Executive Chairman and CEO, Catalysis
  Author of books, including On the Mend

"Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics -- and that's valuable time we now put to better use."

• Dr. Greg Jacobson
  CEO and Co-Founder, KaiNexus