Q&A(7)
Q: Do I need to wipe my nipple with warm cloth before feeding or pumping?
A: Hi Yi--- Great question! After using the Hydrogel Pads, we recommend to gently wash the breast with warm water and pat dry before breastfeeding or pumping. Please feel free to reach out to us at 800-435-8316 with any additional questions. We're here to help!
submitted byMedela Product Expert - 9 months agoBrand expert
Q: After opening how long can I use these for? If I store them in the freezer between uses can that extend there life?
A: Hi Alysha--- Thank you for your question! After opening, the pads can be used for up to 24 hours. Unopened gel pads can be placed in the fridge shortly before use. However, we have not tested for freezer storage and therefore would not recommend placing the pads in the freezer.
submitted byMedela Product Expert - 10 months agoBrand expert
Q: Is there an expiration on these? How long after purchase can you expect to be able to use an opened pack?
A: Hi CW--- Thank you for your question! Tender Care Hydrogel pads expiration date is 2 years after the manufacture date. Each individual product has its own expiration date that is printed on the package. Please refer to the expiration date on the packaging. We hope this helps!
submitted byMedela Product Expert - 2 years agoBrand expert
Q: So I had a cut on my nips (not a mother) but they have been cracked and sore and I want to be able to have them heal so I can feel confident going braless would this help
A: Our Tender Care HydroGel Pads are designed to help cool and provide relief from sore nipples. It has not been tested for the specific purpose of healing.
submitted byMedela Product Expert - 4 years agoBrand expert
Q: There's 2 clear plastics on each side of the hydrogel. Are you supposed to peel off both? And which side should be placed on your nipple (there's a side with a texture and another side that's smooth)?
A: There should only be one side with a hard removable plastic. The other side will be textured, but should not have a removable plastic on it. The side that gets removed would be the one to go on the breast. Please chat with us on our website or call us at 1-800-435-8316 if you need any further assistance. Have a great day! - Your Medela Customer Solutions Team
submitted byMedela Product Expert - 4 years agoBrand expert
Q: Can I leave these in the refrigerator until time to use?
A: Hi Curious Mama--- Thank you for your question. Yes you can place the Tender Care Hydrogel Pads in the refrigerator until you want to use them. -Your Medela Customer Solutions Team
submitted byMedela Product Expert - 5 years agoBrand expert
Q: Even after doing all the correct steps using these pads my nipples felt like they were on fire? Is that ok? I stopped using thinking I'd maybe get an infection or clogged duct?
A: We're sorry to hear that this has been your experience. Please reach out to our team so that we may better assist you. When reaching out, just provide us with reference number 271554. Have a great day! - Your Medela Customer Solutions Team
submitted byMedela Product Expert - 5 years agoBrand expert