$14.39 sale price when purchased online
$17.99 list price
Target Online store #3991
About this item
Highlights
- The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
- Author(s): Jan Carlzon
- 160 Pages
- Transportation, Aviation
Description
About the Book
Traces the author's spectacular turnaround successes with three major corporations and spells out his trendsetting approach on meeting the demands of today's service economy.Book Synopsis
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Review Quotes
"The best book on leadership by a CEO."--John Naisbitt, author of "Megatrends
Dimensions (Overall): 7.96 Inches (H) x 5.29 Inches (W) x .42 Inches (D)
Weight: .28 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 160
Genre: Transportation
Sub-Genre: Aviation
Publisher: Harper Business
Theme: General
Format: Paperback
Author: Jan Carlzon
Language: English
Street Date: February 15, 1989
TCIN: 1001234951
UPC: 9780060915803
Item Number (DPCI): 247-06-6903
Origin: Made in the USA or Imported
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Shipping details
Estimated ship dimensions: 0.42 inches length x 5.29 inches width x 7.96 inches height
Estimated ship weight: 0.28 pounds
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Return details
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