Q&A(7)
Q: Is it possible to buy replacement wheels?
A: Hello Heather! We regret to inform you that the wheels cannot be purchased. We are sorry for this inconvenience. Thank you for being a fan and all the best.
submitted bySpin Master Customer Care - 2 years agoBrand expert
Q: how long does a charge hold?
A: The charge varies depending on the batteries you use.
submitted bySpin Master Customer Care - 2 years agoBrand expert
Q: We recently purchased & let it charge overnight. My son started using it for the first time, it will work for only a few seconds & then no longer connects to the remote and turns off, is this normal?
A: Hello Lindsey, we’re sorry to hear that your Ramp Champ Grave Digger is not pairing with the remote correctly. Please try these troubleshooting tips: Remove the batteries from the remote and then place them back in. Turn OFF the truck. Turn ON the truck and the remote and repeat the pairing sequence. Please contact our Customer Care team at 1 800-622-8339 if additional support is needed. Regards, Spin Master Customer Care
submitted bySpin Master Customer Care - 2 years agoBrand expert
Q: are all the remotes the same frequency
A: Hi Jeff, Thank you for your question. All Monster Jam remotes do not share the same frequency. Regards, Spin Master Customer Care
submitted bySpin Master Customer Care - 2 years agoBrand expert
Q: Does it have rechargeable batteries?
A: Hi There, The vehicle itself charges with USB. But the remote requires 2 AAA Alkaline batteries, they do not come with the vehicle. Hope this helps!
submitted bySpin Master Customer Care - 2 years agoBrand expert
Q: Are the wheels made of foam?? How will foam support the truck?
A: Yes. The design of this RC vehicle creates a safe, fun, and fast vehicle design for an indoor environment.
submitted bySpin Master Customer Care - 2 years agoBrand expert
Q: Who makes Monster Jam Official Ramp Champ Grave Digger Indoor Super Soft Remote Control Monster Truck?
A: Hi there, Spin Master has a official licensing partnership with Monster Jam. Hope this helps!
submitted bySpin Master Customer Care - 2 years agoBrand expert