A: I believe if the filter on this is cone shaped, use paper filter setting. If it is flat (like the Starbucks hot coffee brewer) use metal setting.

A: Hello, We're grateful for your message to Mr. Coffee. This specific model has it's own reusable filter. So there is no problem about it. Have a good day! Mr Coffee Consumer Care

A: On another page other owners stated they had to wiggle the dry grounds in the basket to make them level and not mounded up, Then brewing. It has to do with the way the water goes through the grounds.

A: Thank you for contacting Mr. Coffee®. We are sorry to hear that your Mr. Coffee® Frappe Hot and Cold Single-Serve Coffeemaker is leaking. That is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, and make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently. Your frappe maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!

A: I have had to replace 3 due to them randomly stop working.

A: Thank you for contacting Mr. Coffee®. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that your Mr. Coffee Frappe Single-Serve Iced and Hot Coffee Maker/Blender is not working. This is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not working, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. Your Mr. Coffee Frappe Single-Serve Iced and Hot Coffee Maker/Blender has a year of limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly at at 1-800-672-6333 from Monday-Friday, 9AM - 5PM EST, so we can determine the best resolution. We look forward to hearing from you. Have a great day!

A: Hi, thank you for your inquiry. You may use a reusable coffee filter or a standard 5-cup basket-style filter in the brew basket for the Mr. Coffee Frappe Single-Serve Iced and Hot Coffee Maker/Blender with 2 Reusable Tumblers. If you have any more questions regarding this product, please contact us directly via our official Mr. Coffee website and we will be happy to assist you. Thank you and have a good day! Mr. Coffee Consumer Care

A: Hello. Thank you for reaching out to us. Yes, you can. If you have any more questions, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Mr. Coffee® Consumer Care

A: Hello. Thank you for interest in our product. Yes, you can make frappes of your liking using the Mr. Coffee® Frappe Single-Serve Iced and Hot Coffee Maker! If you have any other questions, feel free to ask via our Mr. Coffee "Contact Us” website and we will be happy to assist you. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Mr. Coffee Consumer Care

A: Hello! Thank you for reaching out to us. At the moment, the Mr. Coffee Frappe Single-Serve Iced and Hot Coffee Maker/Blender is only available in a single-serve option. Unfortunately, there isn’t a family-sized version of this specific model. If you're looking for a larger capacity, we recommend checking out other models from Mr. Coffee that may better suit your needs. Let us know if you need further assistance! Mr. Coffee Consumer Care

A: Hello. Thank you for reaching out to us. When using the Mr. Coffee® Single-Serve Frappe™, Iced, and Hot Coffee Maker and Blender, you can use a variety of coffee types to make a delicious frappe. Here are some suggestions: Instant Coffee: This is quick and easy, dissolving well in the frappe. Brewed Coffee: Brew a strong cup of coffee using the Mr. Coffee machine. Opt for a dark roast for a richer flavor. Make sure to let it cool before blending. Espresso: If you have the option, brewing espresso will give your frappe a robust flavor. Use a double shot for a more intense coffee taste. Cold Brew: If you prefer a smoother, less acidic taste, cold brew coffee can be a great option. If you have any more questions, please do not hesitate to reach out. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Mr. Coffee® Consumer Care

A: Hello, I'm sorry to hear you're experiencing issues with your Mr. Coffee® Single-Serve Frappe™, Iced, and Hot Coffee Maker and Blender. It sounds like the issue may be due to overfilling or possibly a seal not being tight. Here's what you can try: 1- Check Seal: Ensure the blender lid is sealed tightly and correctly. 2- Fill Levels: Double-check that the fill levels for water, ice, and milk adhere strictly to the guidelines provided in the manual. 3- Blender Function: Verify if the blender function is set correctly and not on too high of a setting for the amount you're blending. If the problem persists, it might be a defect or a part that needs replacement. In such a case, consider contacting the retailer service for assistance or to inquire about warranty service, since the product was a recent Christmas gift. Moreover, please feel free to contact us directly so we can further assist you with your concern. You can reach us via our official website Mr. Coffee or through LiveChat during our operating hours, Monday to Friday, from 9 am to 5 pm Eastern Time. Wishing you a wonderful day. Mr. Coffee Consumer Care

A: Thanks you for contacting Mr. Coffee®. We're sorry to hear that your coffee comes out hot. We're happy to assist you. Mr. Coffee® Single-Serve Frappe™, Iced, and Hot Coffee Maker and Blender is far from your typical coffeemaker. We have created a machine that makes the process of creating flavorful iced coffee super simple. We integrated measurements for water and ice into the tumbler, and measurements for coffee grounds into the scoop. Using the water marking and the coffee ground scoop creates the hot, concentrated coffee. This hot, concentrated coffee is brewed over a full tumbler of ice, going through the RapidChill™ brewing process and leaving you with flavorful coffee that’s never watered down. Here's a tip! You can use larger pieces of ice for better results as these will melt slower and give you ice in your drink a little longer! Also, ensure you have filled the tumbler to the ice marking level. Hope this helps. Have a good day!