$4.19 when purchased online
Target Online store #3991
About this item
Highlights
- *Packaging may vary
- Smooth, Radiant Skin
- Long-lasting visible smoothness
- Easy, fast, pain-free
- #1 Hair Removal Brand
Description
Face it, you’re gorgeous. Peach fuzz or not. But if you want to get rid of facial hair, Nair™ Face Cream is the way to do it. A moisturizing formula with sweet almond oil removes facial hair below the skin’s surface. Plus it gently exfoliates, leaving skin smooth and radiant. It’s fast, easy and pain-free. Perfect for upper lip, chin and cheeks. All skin types. Fine to coarse hair. Apply Nair™ and wipe the hair away. Nair™ hair remover helps your hair take longer to grow back when compared to shaving. There’s less chance of ingrown hairs too. Not only has Nair™ been the go-to hair removal brand for over 80 years, we also pass all our products by skincare professionals. Dermatologist tested.
Hair Type: All Hair Types
Product Warning: Adult Use Only
Product Form: Cream
Sustainability Claims: Cruelty-Free
Includes: Applicator
Package Quantity: 1
Recommended Skin Type: Normal
Net weight: 2 Ounces
Features: Dermatologist Tested
TCIN: 15428607
UPC: 022600210313
Item Number (DPCI): 049-06-1388
Origin: Made in the USA or Imported
If the item details above aren’t accurate or complete, we want to know about it.
Ingredients:
water, mineral oil, calcium thioglycolate, cetearyl alcohol, calcium hydroxide, ceteareth-20, sodium hydroxide, prunus amygdalus dulcis (sweet almond) oil, fragrance, iron oxides.
Allergens & Warnings:
IRRITATION OR ALLERGIC REACTION MAY OCCUR WITH SOME PEOPLE, EVEN AFTER PRIOR USE WITHOUT ADVERSE EFFECT. THEREFORE, TEST BEFORE EACH USE BY APPLYING PRODUCT ON A SMALL PART OF THE AREA WHERE HAIR IS TO BE REMOVED. FOLLOW DIRECTIONS, AND WAIT 24 HOURS. IF SKIN APPEARS NORMAL, PROCEED WITH FULL APPLICATION. DO NOT USE ON IRRITATED, SUNBURNED, INFLAMED OR BROKEN SKIN. KEEP AWAY FROM EYES. SHOULD PRODUCT TOUCH THE EYES, WASH THOROUGHLY WITH LUKEWARM WATER. IF IRRITATION OCCURS, DISCONTINUE USE IMMEDIATELY. IF IRRITATION PERSISTS, CONSULT YOUR PHYSICIAN. DO NOT USE AROUND EYES, IN NOSE, IN EARS, OR ON BREAST NIPPLES, PERIANAL OR VAGINAL/ GENITAL AREAS. WAIT 72 HOURS BETWEEN USES. KEEP OUT OF REACH OF CHILDREN.Shipping details
Estimated ship dimensions: 5 inches length x 2.5 inches width x 1.75 inches height
Estimated ship weight: 0.18 pounds
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does this cream cause dark shadow on upper lip after usage?
submitted by abuelita2 - 21 days ago
A: Thank you for your question, abuelita2. There are no known interactions between ingredients used in the product and collagen. Each product is carefully crafted with specific guidelines to unlock its full potential safely, when directions are followed. If you have any further questions, comments, or concerns, feel free to call/text us at 800-833-9532 or web chat by visiting naircare.com, and clicking on the chat icon. Our team is available to help Monday - Friday, from 9 - 5 Eastern. We'll be glad to help! Please mention your case number: 07495795, when contacting us.
submitted byNair™ - 18 days agoBrand expert
Q: Can this product be used on a unibrow?
submitted by Elle - 22 days ago
A: Thank you for your question, Elle. This product is for the Upper Lip, Chin, and Face. DO NOT USE on irritated, sunburned, inflamed or broken skin. Keep away from eyes. Should product touch the eyes, wash thoroughly with lukewarm water. If you have any further questions, comments, or concerns, feel free to call/text us at 800-833-9532 or web chat by visiting naircare.com, and clicking on the chat icon. Our team is available to help Monday - Friday, from 9 - 5 Eastern. We'll be glad to help! Please mention your case number: 07495760, when contacting us.
submitted byNair™ - 18 days agoBrand expert
Q: Can this product be used by men too?
submitted by Al - 3 months ago
A: Greetings, Al! Thank you for your inquiry about our products. While there is a special product crafted for the gentlemen, the entire collection of Nair's enchanted concoctions is suitable for everyone, not just the fair maidens! Each product is carefully crafted with specific guidelines to unlock its full potential safely. Should you have further queries, musings, or concerns, you may call or text us at 800-833-9532 or via naircare.com, by clicking upon the chat icon. Our dedicated team is available to assist Monday to Friday, between the hours of 9 and 5, Eastern Time. We will be most delighted to help! Kindly mention thy case number: 07417297, when contacting us. Glowing skin is for EVERYbody!
submitted byNair™ - 3 months agoBrand expert
Q: Can this be used on ear outside.
submitted by Jay - 3 months ago
A: Thank you for your question, Jay. Each product is carefully crafted with specific guidelines to unlock its full potential safely. This product is intended to be used on the upper lip, chin, and cheek. If you have any further questions, comments, or concerns, feel free to call/text us at 800-833-9532 or web chat by visiting naircare.com, and clicking on the chat icon. Our team is available to help Monday - Friday, from 9 - 5 Eastern. We'll be glad to help! Please mention your case number: 07408145, when contacting us. Today is an awesome day for smooth, sexy skin!
submitted byNair™ - 3 months agoBrand expert
Q: Is this safe to use while pregnant?
submitted by Amanda - 5 months ago
A: Thank you for your question, Amanda. Glowing skin is for EVERYbody! Please make sure to read and follow all package instructions carefully and completely. Nair is a cosmetic product for the removal of topical hair and is safe to be used by pregnant women. If you have exceptionally sensitive skin or other skin maladies, you should first consult a physician. Use Nair as directed to ensure optimum efficacy and comfort of use. If you have any further questions, comments, or concerns, feel free to call/text us at 800-833-9532 or web chat by visiting naircare.com, and clicking on the chat icon. Our team is available to help Monday - Friday, from 9 - 5 Eastern. We'll be glad to help! Please mention your case number: 07354354, when contacting us. Stay sassy and smooth with Nair.
submitted byNair™ - 5 months agoBrand expert
Q: how long does a 2oz bottle use for use twice a week?
submitted by RainS - 3 years ago
A: Thank you for your question. How long the tube lasts will depend on how much is used per application. For example, more will be used if it's applied to the chin, jaw, and cheeks versus if it's applied to just the chin. Irritation or allergic reaction may occur with some people, even after prior use without adverse effect. Therefore, a patch test should be performed before each use by applying product on a small part of the area where hair is to be removed. Follow directions and wait 24 hours. If skin appears normal, proceed with full application.
submitted byNair™ - 3 years agoBrand expert
Q: can it remove stubble?
submitted by Mel - 4 years ago
A: Hi, Mel, Yes, this product can provide thorough hair removal whether only stubble is present or longer hair is present. Use instructions on pack must be followed and remain the same regardless of stubble or longer hair. Thank you.
submitted byNair™ - 4 years agoBrand expert
Q: can you use on like your forehead? bc i have hairs there too.
submitted by Sarah - 4 years ago
A: Hi, Sarah, This product is not recommended for use on the forehead, as this would pose a risk of dripping down into the eyes. Thank you
submitted byNair™ - 4 years agoBrand expert
Q: Is there an expiration date? I used one that was purchased months ago (it had NO expiration date on it), and it did nothing but burn my upper lip.
submitted by Starlilies - 4 years ago
A: Hi, Starlilies, We are sorry to learn of the experience you encountered while using the product as this is not what we would expect. Nair Hair Remover Moisturizing Face Cream with Sweet Almond Oil - 2oz , Does not have expiration date. However, it is recommended to replace the product one year after opening. All warnings and instructions, including patch testing, must be followed. Thank you.
submitted byNair™ - 4 years agoBrand expert
Q: Can I use a moisturizer right after using Nair on my face?
submitted by Marz - 4 years ago
A: Hi, Marz, Yes, this is permissible, but the consumer should not be vigorously rubbing the moisturizer in because the area of skin which Nair has been used on will be sensitive immediately after product removal. Thank You
submitted byNair™ - 4 years agoBrand expert
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Summary of reviews
The product has received a wide range of feedback, with many guests experiencing severe skin reactions such as burns and irritation, particularly those with sensitive skin. However, some guests have reported positive results when used correctly, emphasizing the importance of patch testing and following instructions closely. Key features include its ability to remove hair effectively for some users, but caution is advised due to potential adverse reactions.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.6 out of 5 stars with 949 reviews
quality: 2.78 out of 5
value: 2.93 out of 5
42% would recommend
234 recommendations
Nair
5 out of 5 stars
Thumbs up graphic, would recommend
Tim - 11 days ago, Verified purchaser
Easy to use and does not irritate
burns!
1 out of 5 stars
Thumbs down graphic, would not recommend
icandoitwithabrokenheart - 25 days ago, Verified purchaser
i literally left this on my face for SIXTY seconds and now my face won’t stop burning. i followed the directions exactly. would NOT recommend! it hurts so bad.
1 reply from Nair™ team - 18 days ago
We’re really sorry to hear it caused discomfort—even after following the directions. We definitely want to learn more and make this right. Please call or text us at (800) 833-9532 or chat with us at naircare.com, Monday–Friday from 9 AM to 5 PM ET. And when you reach out, please provide your case number 07495576 to help us assist you quicker. Your comfort and confidence matter, and we're here to help get things smoothed out.
Chemical burns above lip.
1 out of 5 stars
Nicholepa - 1 month ago
originally posted on Nair
Terrible! I didn’t make it 4 minutes before my skin bubbled and wounded! I’m praying that when the morning comes it’s not as bad as it feels. The “burns” were literally weeping moments after removing the cream. I applied the cream the eyebrows before applying to my upper lip, leaving the cream on my brows for a total of 6 minutes. It removed NO hair from my brow area but did not leave burns in that area. If I had to describe what it did to my eyebrows i would say it essentially permed them.
1 reply from Nair Consumer Relations team - 24 days ago
We’re dedicated to helping you achieve the silky-smooth skin you deserve, and we’re here to support you every step of the way. Please watch for an email from us or you can call / text us at (800) 833-9532, or chat with us at www.naircare.com. We’re available Monday through Friday, from 9 AM to 5 PM Eastern. Please reference your case number: 07489687 so we can assist you promptly.
AWFUL
1 out of 5 stars
Montanamom - 1 month ago
originally posted on Nair
Yes may have removed hair, but gave me a horrible chemical burn. Even strip tested first, and washed off before max time
1 reply from Nair Consumer Care team - 27 days ago
You deserve silky-smooth results without the hassle, Montanamom! We appreciate your feedback and want to help. We have sent you an email, to help smooth out this issue!
I dont recomend if you got sensative skin
1 out of 5 stars
Thumbs down graphic, would not recommend
Bad - 1 month ago, Verified purchaser
It burned my face ..not for sensitive skin
1 reply from Nair™ team - 24 days ago
You deserve silky-smooth results without the hassle! Irritation or allergic reactions may occur in some people, even after prior use without adverse effects. Since different parts of the body may have different sensitivities, a patch test should be performed on the area where hair is to be removed, 24 hours prior to full application. This is to ensure your body chemistry and the product are compatible. We appreciate your feedback and want to help. Reach out to us at (800) 833-9532 by call or text, or chat with us at naircare.com, Monday-Friday, from 9-5 Eastern. Please provide case number: 07489330, so we can make this right!
Burned my face
1 out of 5 stars
Lillian C - 2 months ago
originally posted on Nair
I have used this product before with NO results in removing thicker hair, so today I used it for some peach fuzz, . Left it on for 6 minutes and immediately wiped off with a warm washcloth as usual. During removing it, my face was burning and purple in color. I removed all of it to have purple circles (where the product was) on my face. I could only put cold water in it without irritation, even lotion burned. Now I sit with a hurt face that's purple... At least my fuzz is gone 🥲
1 reply from Nair Consumer Care team - 1 month ago
We want you to feel confident and carefree after using Nair, Lillian C. We're sorry to hear this didn't go as expected. Let's get this sorted! Please reach out by calling or texting (800) 833-9532, or chat with us at www.naircare.com, Monday-Friday, from 9-5 Eastern. Please provide case number: 07472037, so we can help! Irritation or allergic reactions may occur in some people, even after prior use without adverse effects. Since different parts of the body may have different sensitivities, a patch test should be performed on the area where hair is to be removed, 24 hours prior to full application. Each time Nair is used. This is to ensure your body chemistry and the product are compatible.
Awful product and experience.
1 out of 5 stars
Do not use this product - 2 months ago
originally posted on Nair
Do not use this product. I wish I had seen the reviews for it before I used it on my face. I have never received a chemical burn using a hair removal product. Safe is not the correct term for this product. It is extremely harmful to your skin do not use. Everything the product advertised is a lie! On my face for one minute and the chemical burn is just awful and painful. This product is the worst I have ever used.
1 reply from Nair Consumer Relations team - 24 days ago
We want everyone to feel bold, beautiful, and confident – all in one, and we’re here to help you get there. Please reach out to us, we have sent you an e-mail, or you can call or text us at (800) 833-9532, or chat with us directly at www.naircare.com. Our team is available Monday through Friday, from 9 AM to 5 PM Eastern Time. Please provide us with your case number: 07489446 when you contact us so we can assist you right away! We also recommend performing a patch test before each use, as body chemistry can change over time. Don’t forget to check out our helpful how-to's and tips at www.naircare.com/en/education to confidently get smooth!
Not the greatest
1 out of 5 stars
Ouch - 2 months ago
originally posted on Nair
I’ve read the reviews about the chemical burns yet I still purchased and decided to try for myself as I’m an African America woman that doesn’t have sensitive skin so I wasn’t worried about the burns and I was wrong. I’ve used this product 5 times thinking maybe the more I used it the better it would get and it didn’t get any better. I still suffer from burns to my face cheek and chin whether I leave it on for 2-3 min or ten minutes for the coarse hairs and while it did ok removing the more visible hairs it did leave lots of stubble in various areas and visible redness burns and sensitivity everywhere the product was applied. Would like to reapply more often but due to the burns I have allow my skin time to heal in between
1 reply from Nair Consumer Care team - 2 months ago
Thank you for sharing your concerns. We are here to deliver smooth skin. We're sorry to hear this didn't go as expected. Each of our products is carefully crafted following specific guidelines to ensure their full potential is unlocked safely. We have sent you an email to gather more information. You may also reach out by calling or texting our entrusted specialists at (800) 833-9532, Monday through Friday, from 9 AM to 5 PM Eastern Time. Please mention your case number: 07457224, when contacting us. Let us help smooth out the issue.
Unsafe!
1 out of 5 stars
Thumbs down graphic, would not recommend
CW - 2 months ago, Verified purchaser
I wish I would have read the review before dropping this in my cart. Not only is it ineffective at removing the hair but it caused incredible discomfort, burning and redness to my face for over 12 hours. Not a good product, this needs to be taken off the shelves.
1 reply from Nair™ team - 2 months ago
We're so sorry to hear about your experience! Nair is designed for effective hair removal, but everyone’s skin reacts differently. Discomfort is never what we want. Please call or text us at (800) 833-9532 or chat with us at www.naircare.com. Please provide case number: 07458650 so we can assist you further.
Works great but not worth the PAIN!!!
1 out of 5 stars
Mamabear916 - 2 months ago
originally posted on Nair
Omg let me tell you this, yes it removes the hair really well, however I’m in so much pain and it’s welling and beat red. I do not recommend if you have sensitive skin, I don’t care what the package says! Never again Rating 1 because of this
terrible
1 out of 5 stars
Thumbs down graphic, would not recommend
alisa - 3 months ago, Verified purchaser
yea i didnt listen to the reviews i wish i did, theres a burn around my mouth n its so dark now like hyperpigmentation im so upset its been like a week still not gone. i dont even have sensitive skin I DO NOT RECOMMEND just wax or use a razor yall
1 reply from Nair™ team - 3 months ago
Thank you for sharing your feedback with us, Alisa. Your courage to voice your thoughts is truly appreciated. We are eager to delve deeper into your experience. Each of our products is meticulously crafted with specific guidelines to unlock their full potential safely, like a spell cast with precision. Our dedicated team of experts is here to assist you. You can reach us by phone or text at (800) 833-9532, or through our web chat at naircare.com by clicking on the chat icon. We are available Monday to Friday, from 9 AM to 5 PM Eastern Time. How can we make your skin and day smoother? Please reach out to us directly and mention your case number: 07412859. We are here to help you achieve glowing skin, because glowing skin is for EVERYbody!
DO NOT BUY
1 out of 5 stars
Thumbs down graphic, would not recommend
Teacher - 3 months ago, Verified purchaser
Let me preface by saying I did it for less than the recommended time because of the other reviews. I could feel like chemical burn begin by minute 3, I immediately removed the cream and broke out in a red puffy burn. I have used many other nair products over the years and have never had an issue. Please take this off the market.
1 reply from Nair™ team - 3 months ago
Thank you for having the courage to share your feedback with us, Teacher. Your experience is important to us, and we’re eager to learn more so we can rise to the challenge and make things right. Our dedicated team is available to help by phone/text message at (800) 833-9532 or web chat by visiting naircare.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. How can we make your skin and day smoother? Please reach out to us directly and we'll be glad to help! Please mention your case number: 07408088, when contacting us. Everyone deserves to feel amazing in their own skin.
Do NOT buy!
1 out of 5 stars
Thumbs down graphic, would not recommend
Cbb - 4 months ago, Verified purchaser
The old formula was better! I’d rather have a mustache than ever use this again. This was the only NAIR face cream target sold and now I look like I drew lipstick around my mouth. Never had a reaction to anything in my life until this week. Followed instructions and trusted this product was similar or better than the pink bottle. NOPE! It burns still too, after 4 days!
1 reply from Nair™ team - 4 months ago
We’re sorry to hear about your experience, Cbb. We'd like to learn more about this, if we can. Each product is carefully crafted with specific guidelines to unlock its full potential safely. Our dedicated team is available to help by phone/text message at (800) 833-9532 or web chat by visiting naircare.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Irritation or allergic reactions may occur in some people, even after prior use without adverse effects. We always recommend performing a patch test in the area the product is to be applied, 24 hours prior to full application; to ensure your body chemistry and the product are compatible. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07392580, when contacting us. You’re worthy of glossy and glowing skin, let us help make this right.
Chemical burns
1 out of 5 stars
Thumbs down graphic, would not recommend
Em - 4 months ago, Verified purchaser
I was skeptical at first but decided to give it a try. Listen to the reviews! I got pretty bad burns all over my face, it hurts a lot and flared up my eyelid eczema.
1 reply from Nair™ team - 4 months ago
We are deeply sorry to hear about your experience, Em. We'd like to learn more about this, if we can. This product is for use on the upper lip, chin, and cheeks. It should not be used around the eyes. Our dedicated team is available to help by phone/text message at (800) 833-9532 or web chat by visiting naircare.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Each product is carefully crafted with specific guidelines to unlock its full potential safely. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07392531, when contacting us. We’d like to smooth out this issue.
DO NOT BUY
1 out of 5 stars
Thumbs down graphic, would not recommend
Toots - 4 months ago
The only reason it gets 1 star is because it removes hair. However If you have somewhere to go DO NOT USE. I don’t have sensitive skin and my face burns and is full blown swollen a full 24 hours after. I follow the directions exactly every single time.
1 reply from Nair™ team - 4 months ago
We’re sorry to hear about your experience, Toots. We'd like to learn more about this, if we can. You should feel sexy, powerful, and bold. Our dedicated team is available to help by phone/text message at (800) 833-9532 or web chat by visiting naircare.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Each product is carefully crafted with specific guidelines to unlock its full potential safely. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07390103, when contacting us. We’d like to smooth out this issue.
do not recommend
2 out of 5 stars
Thumbs down graphic, would not recommend
Mandycolon96 - 4 months ago
very irritating to skin, does not remove hair effectively, hair grows back quicker than with razor or dermaplate. it says to leave on your face for 5-10 minutes depending on your hair thickness. I have thick hair , but my skin was burning after 5 minutes. but not all my hair was removed. even when it works properly, it makes your skin feel kinda like a sunburn for 3 days after using it. and then it's time to use again, because it's not effective
1 reply from Nair™ team - 4 months ago
We apologize for the delayed response, and are sorry to hear about your experience, Mandycolon96. We'd like to learn more about this, if we can. How can we make your skin and day smoother? Our dedicated team is available to help by phone/text message at (800) 833-9532 or web chat by visiting naircare.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Each product is carefully crafted with specific guidelines to unlock its full potential safely. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07382221, when contacting us. We’d like to smooth out this issue.
Good for taking off, but not for hair regrowth
3 out of 5 stars
Thumbs down graphic, would not recommend
Candace B - 5 months ago, Verified purchaser
I used this on my neck. I don’t know why but all of sudden I’m gown fine hair on my neck. Not that noticeable, but noticeable to me. I used this product. After 5 minutes, hair wiped right off. My skin was smooth and no irritation. I noticed days later the hair grew back, but grew back as if I shaved. I have bristles growing in my neck now. This product provides the same effect as shaving. Im going back to waxing
1 reply from Nair™ team - 3 months ago
We regret to hear of your recent discontent, Candace B. Allow us to delve deeper into this matter, if we may. The Nair Face Cream Moisturizing is crafted to diminish the time of hair regrowth compared to the mundane act of shaving. Fear not, for it shall not alter the nature or thickness of your hair shaft. Our devoted team stands ready to assist you by phone or text at (800) 833-9532, or through web chat at naircare.com, by clicking on the chat icon. We are available from Monday to Friday, 9 AM to 5 PM Eastern Time. You are deserving of radiant and resplendent skin, and we are here to aid you in achieving it. Please reach out to us directly and mention your case number: 07416345, so we may swiftly address your concerns. Let us smooth out this issue together!
Didn't work
1 out of 5 stars
Thumbs down graphic, would not recommend
Kris - 6 months ago, Verified purchaser
It did not work on the hair on my chin.
1 reply from Nair™ team - 6 months ago
We’re sorry to hear that you didn't have an amazing experience, Kris. We'd like to learn more about this, if we can. Our team is available to help by phone/text message at (800) 833-9532 or web chat by visiting naircare.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07305152, when contacting us.
Burns :(
2 out of 5 stars
Thumbs down graphic, would not recommend
Halloweenmom - 6 months ago, Verified purchaser
I used to use a similar Nair product years ago. I followed the directions on the box. Only left it on for 4 minutes and wiped off because my face started burning. I have a red rash on my face and it’s been there for a few hours so far. I have a healing ointment on in the photo to help with the dryness and burning sensationx
1 reply from Nair™ team - 6 months ago
We’re sorry to hear about your experience, Halloweenmom. We'd like to learn more about this, if we can. Our team is available to help by phone/text message at (800) 833-9532 or web chat by visiting naircare.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07292591, when contacting us.
Sensitive skin check with doc before use
1 out of 5 stars
Thumbs down graphic, would not recommend
- 7 months ago, Verified purchaser
ALLERGIC REACTION: my lips has been swollen for 2 days now my face burns and YES i followed the directions
1 reply from Nair™ team - 7 months ago
We’re sorry to hear about your experience. We'd like to learn more about this, if we can. Our team is available to help by phone/text message at (800) 833-9532 or web chat by visiting naircare.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07258360, when contacting us.