Q&A(11)
Q: I've ordered this many times over the years. Usually smells nice. Now it smells bad. What changed?
A: I recently experienced this too with the liquid Neutrogena. There was a strong fishy smell. I ended up throwing away the whole bottle. I tried purchasing another bottle but it smelled bad as well so I did not get it.
submitted byA - 5 months agoA: This product hasn't gone through any recent changes, but we're so sorry to hear that you aren't a fan of the smell, we will be sure to pass this along to our team!
submitted byJohnson & Johnson - 10 months agoBrand expert
Q: Does it remove makeup?
A: While this cleansing bar is dermatologist recommended, it's not designed specifically for makeup removal. You may want to try our Hydro Boost cleansing Gel & Oil-Free Makeup Remover with Hyaluronic Acid!
submitted byJohnson & Johnson - 1 year agoBrand expertA: Great question! This transparent facial soap bar lathers up to remove excess oil and gently cleanse skin. For real-time answers to all your beauty questions, use the “Chat with a Virtual Beauty Consultant” button on any beauty product page.
submitted byTarget Beauty Consulting - 1 year agoBrand expert
Q: hi there! is it normal for my face to look a little blotchy after the first few uses?
A: Hello, we recommend doing patch test before using on your skin to see if any reactions occur, we hope this helps!
submitted byTarget Beauty Consulting - 3 years agoBrand expertA: Hi! Thanks for your question! We'd always suggest doing a patch test before using any product to see how your skin reacts. However, we'd like to learn more about your experience as we wouldn't expect these results. Please give us a call at 1-800-582-4048 M-F from 9am-5:30pm ET. We hope to hear from you soon!
submitted byJohnson & Johnson - 3 years agoBrand expert
Q: what does it have in it?
A: Hey there! You can check out the ingredients on our website or on the package labeling: Triethanolamine, Tea Stearate, Sodium Tallowate, Glycerin, Water, Sodium Cocoate, Sodium Ricinoleate, Sodium Oleate, Cocamide Mea, Sodium Stearate, Bht, Tocopheryl Acetate, Tetrasodium Etidronate, Trisodium Hedta, Disodium Cocoamphodiacetate. Thanks!
submitted byJohnson & Johnson - 4 years agoBrand expertA: Hi Barb! Here are the ingredients: TRIETHANOLAMINE; TEA-Stearate; Glycerin; Sodium tallowate; Water; Sodium Cocoate; sodium ricinoleate; sodium oleate; Cocamide MEA; Disodium Cocoamphodiacetate; Sodium Stearate; BHT; Tocopheryl Acetate; tetrasodium etidronate; trisodium hedta; Sodium Metabisulfite. Hope this helps!
submitted byTarget Beauty Consulting - 4 years agoBrand expert
Q: Hi, does 3pk mean that we receive 3 packages (i.e. a total of 9 bars)?
A: Hey Riccardo! It looks like the deal is for 3 bars. However, we recommend double checking with Target since the deal is through them. Have a great day!
submitted byJohnson & Johnson - 5 years agoBrand expertA: It is three bars total.
submitted byAnonymous - 4 years ago
Q: what are the ingredients?
A: Thanks for reaching out, satisfied! Every product on our website contains a full list of ingredients. We hope you have a great day!
submitted byJohnson & Johnson - 4 years agoBrand expertA: Hi there! The ingredients listed currently are as follows, however please refer to the product packaging for the most accurate list of ingredients. Ingredients: Triethanolamine, TEA Stearate, Sodium Tallowate, Glycerin, Sodium Cocoate, Water, Sodium Ricinoleate, Sodium Oleate, Cocamide MEA, Disodium Cocoamphodiacetate, Fragrance, Sodium Stearate, BHT, Tocopheryl Acetate, Tetrasodium Etidronate, Trisodium HEDTA, Sodium Metabisulfite Hope this helps!
submitted byTarget Beauty Consulting - 6 years agoBrand expert
Q: Is this good for the body as well?
A: It is intended to use for face only.
submitted byJohnson & Johnson - 8 months agoBrand expert
Q: Does this help on faces with acne?
A: Hi there, the Neutrogena Facial Cleansing Bar is not an acne cleanser or made in any way to help with acne.
submitted byJohnson & Johnson - 1 year agoBrand expert
Q: Is it .35 ounce or 3.5 ounce bar ?
A: Hi there, great question this product si 3.5 oz. Let us know if we can help with anything else!
submitted byJohnson & Johnson - 1 year agoBrand expert
Q: I just want to make sure this soap is oil-free? Is that say that I can see from the writing here it says that is fragrance free but I need to know if it's a oil free???
A: This Facial Cleansing Bar is not oil-free as it contains both Coconut Oil and Castor Oil. Thanks!
submitted byJohnson & Johnson - 5 years agoBrand expert