Q&A(58)
Q: Is this item ptfe/pfoa free? Is it bpa free?
A: The Ninja DualBrew Pro Specialty Coffee System is PTFE, PFOA, and BPA-free.
submitted bySharkNinja Product Expert - 1 month agoBrand expert
Q: I have had this coffee machine for about 8 months and I absolutely hate it why does the coffee buildup and clog and get all over the place
A: Keeps happening to me too. We had a different Ninja and it happened with that one too. We’ve tried different grounds and filters - still happens.
submitted byCSF66 - 4 months agoA: We're so sorry to hear that you’re having trouble with your coffee system. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
submitted bySharkNinja Product Expert - 10 months agoBrand expert
Q: why does it have a cancer warning?
A: We're required by law in the State of California to include the Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning. Where it's not feasible to test for every single chemical, we're including the label with all of our products. Please rest assured that all Ninja Kitchen products comply with all applicable laws and regulations.
submitted bySharkNinja Product Expert - 2 years agoBrand expert
Q: Does anyone else have the issues of it spraying everywhere when trying the K-Cup function? It works well for water but when we place a K-Cup in there it just creates a huge mess.
A: Even using plastic k-cups it sprays coffee grounds into your coffee cup. So disappointing that you can’t use that function on this machine.
submitted byAngi - 6 months agoA: It will do that if you use the soft, recycleable pods like I tried initially. It will work as it should if you switch to the "regualr" all plastic ones.
submitted bybartal3dc - 3 years ago
Q: Are the pod adaptor and brew basket dishwasher safe?
A: The pod adapter is not dishwasher safe and should be hand-washed with warm, soapy water. The brew basket, however, is dishwasher safe, as are the water reservoir, reservoir lid, carafe, and brew-through lid.
submitted bySharkNinja Product Expert - 15 days agoBrand expert
Q: Does it have delay start with timer for early morning start brew?
A: Yes, this coffee maker has a Delay Brew button. The unit must remain on for the Delay Brew function to work, and you just need to turn the dial to select the correct hours and press START BREW or DELAY to confirm the hour.
submitted bySharkNinja Product Expert - 17 days agoBrand expert
Q: What is the height with the lid up?
A: The height of the Ninja Coffee Maker CFP301 is 15.5 in. We recommend leaving at least 7.8 in of space above the coffee maker to allow for easy use.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: My machine isn't automatically recognizing the kcup adapter or that I'm trying to brew a pot of coffee. It will only utilize the water heating function. How can I fix this?
A: We're so sorry to hear that your Ninja is not working as expected. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: What size coffee filters does this use?
A: Most K-Cup pods are compatible with the Ninja DualBrew. For best results, we recommend using Keurig branded pods. The brew basket is designed to fit a #4 cone paper filter.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: What’s the smallest cup size I can make with the carafe
A: The minimum amount you can brew with the carafe is approximately 26 oz.
submitted bySharkNinja Product Expert - 3 months agoBrand expert