Q&A(68)
Q: What are the dimensions of the unit?
A: These dimensions do not match what is listed for the product itself. We thought it was 12” wide and it’s 15
submitted byMarieS - 4 months agoA: The dimensions are 15.63 inches (L), 13.86 inches (W), 12.4 inches (H).
submitted bySharkNinja Product Expert - 6 months agoBrand expert
Q: Should a heat resistant mat be used under this on counter tops?
A: I always place a wooden cutting board underneath mine when it’s in use…just to make sure the counter doesn’t get any marks.
submitted byNell - 3 months agoA: We confirm that it is not necessary to put anything under this appliance.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: Can someone who actually owns one tell me if it emits a plastic or burnt smell? I've own 2 both name brands and they both smelled really strong and one actually stopped working after a week/2 uses
A: May sound odd, but check if you are using cooking spray. I found if you use a soybean based cooking spray it emits an odd smell. Took me a long time to figure it out. Canola oil based spray is ok.
submitted byMary - 5 months agoA: There shouldn't be any plastic or burnt smells from this unit.
submitted bySharkNinja Product Expert - 6 months agoBrand expert
Q: how big a chicken will fit in 4 qt basket of dual air fryer
A: The Ninja Foodi 8qt Original Dualzone 2 Basket Air Fryer isn't designed to cook a whole chicken.
submitted byNinja Community Support - 3 years agoBrand expertA: try a Cornish hen, that should fit
submitted byK - 3 years ago
Q: Doe’s this have a function to cook rice/beans?
A: No. Both of these require substantial amounts of water. Buy an instapot or another brand of pressure cooker for rice & beans.
submitted byEspiritus - 3 years agoA: This system does not have a rice or bean function. You can use the bake function in order to cook these items.
submitted bySharkNinja Product Expert - 3 years agoBrand expert
Q: I am wondering how to know which function to use? For example, whether cooking chicken or veggies - Will it always be air fry? When do I use bake, roast?
A: The function used will depend on how you would like the ingredients cooked. If you are looking to bake chicken you would use the bake function. If you wish to air fry your chicken you would use the air fry function.
submitted byNinja Community Support - 4 years agoBrand expertA: It has a button for each of those..
submitted byMelissa123 - 4 years ago
Q: Can you use one basket and not the other one or you have to use both at the same time?
A: You can use only one basket if you only need to use one.
submitted bySharkNinja Product Expert - 18 days agoBrand expert
Q: Can you use buy an 8 qt basket to be used with this device if you wanted to only cook one big item?
A: It is recommended to use just the items that are compatible with the unit and the ones that are produced by Ninja.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: How long is the cord?
A: The length of the cord is 32 in.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: Do this air fryer cause cancer? Is it safe for people to use? 
A: We affirm that all of our air fryers have undergone testing and have met the stringent safety standards established by the FDA.
submitted bySharkNinja Product Expert - 3 months agoBrand expert