Q&A(15)
Q: I have read reviews of a horrible mildewy odor. Has anyone experienced this?
A: Yes! This rug has a horrible musty smell. Even durring professional cleaning we had to leave the house as it made our home smell terrible.
submitted byjetset6 - 1 year agoA: The worst smell ever. So disgusting.. sending back
submitted byMsmunderwood - 5 months ago
Q: The description of this rug says, "Pet Friendly. Stain resistant and machine washable for pet friendly, easy care." Is this really the case? I see it is made of jute and cotton and would shrink.
A: Thank you for your inquiry. While we do not recommend machine washing this particular SKU, it is easy to care for. We recommend gently blotting with a clean cloth and shaking off any dirt or debris and spot-cleaning mild stains.
submitted bynuLOOM Rep - 2 years agoBrand expert
Q: Considering this rug and I wonder how it feels. Does it have a soft or rough hand?
A: I would honestly say it’s not soft, I’ve had mine for a year now and when walking barefoot on it’s it’s not all the comfy, looks great tho
submitted byadrianne - 10 months agoA: Thank you for your inquiry. This is lightweight and soft but durable enough to stand up to foot traffic.
submitted bynuLOOM Rep - 2 years agoBrand expert
Q: Is the 8x10 really 8x10? This same rug is for sale on other sites and they all list it at 7'6" x 9'6"
A: Hello, thank you for your question. The 8' x 10' size actually measures 7'6" x 9'6".
submitted bynuLOOM Rep - 23 days agoBrand expert
Q: I have this rug and it got wet with rain water that seeped through my windows and sliding door. Is it salvageable?
A: Hello, thank you for your question. Yes, but dry it fast. Blot the water, air dry in sunlight or use a fan. If it stays damp or smells, get it professionally cleaned.
submitted bynuLOOM Rep - 28 days agoBrand expert
Q: Does this rug contain PFAS (polyfluoroalkyl substances)? PFAS are commonly found in textile treatments. Does this rug have any flame-retardant, stain-resistant, or other chemical treatments?
A: Hello, thank you for your question. Information regarding PFAS is unavailable, but this rug is not treated with any chemicals.
submitted bynuLOOM Rep - 23 days agoBrand expert
Q: Will this rug shed, (like sisal rugs do)?
A: Thank you for your inquiry. With this SKU, it is 60% Jute 40% Cotton, so it will shed initially but not as much as a pure sisal rug would. We hope this information is helpful to you!
submitted bynuLOOM Rep - 1 year agoBrand expert
Q: Many rugs are approximate size. What is actual size of 12X15?
A: Thank you for your inquiry. Each handmade rug is unique to the artisan who weaved it; therefore, size and color may vary slightly in each piece.
submitted bynuLOOM Rep - 1 year agoBrand expert
Q: which nuloom rug pad do you recommend for this rug?
A: Thank you for your inquiry. With this rug not having a gripped backing, we would recommend any of our non-slip rug pads.
submitted bynuLOOM Rep - 2 years agoBrand expert
Q: i would like to use this in a home office, can an office chair roll around easily on this or will it bunch up?
A: Thank you for your inquiry. This particular SKU does have a flatweave texture, and shouldn't have any issue with an office chair rolling on it.
submitted bynuLOOM Rep - 2 years agoBrand expert