Pampers Pure Protection Diapers - (Select Size and Count)

Thanks for your comment. Please know, our Quality Team works very hard to ensure that all of our products meet our high standards, so you'll always get the experience you expect. It may help to know that we've begun introducing a series of updates to the Pampers Pure diaper line. The new features include a new softer feeling, nonwoven outercover and a softer inner layer on for a more cushiony feel. The cuff material was also softened, and features a thicker, more noticeable pattern. We also added a vitamin-enriched inner liner, with a bigger wetness Indicator. We'd be happy to talk further with you about this purchase and make sure all is as it should be. We're available Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.

We're so sorry your baby has this reaction, Jaimie, and we assure you this isn't typical. We hope your baby's symptoms have improved, and we want to help further with your product. First, please know our team works extensively with parents and leading pediatric professionals, including safety experts, through every step of the diaper-making process to ensure our products are safe and effective for babies when they're in the right size - although we understand a baby's skin can be very delicate. Size and fit are important to finding the comfort and protection your little one needs, and unfortunately, many factors can contribute to a baby's irritation. We want to share some tips and alternatives to prevent this from happening, and we're sharing this report with the Safety Team. So we can learn more about this experience and assist further, call us at 1-800-726-7377, M - F, 9 am to 6 pm EST.

We always expect you, and your little one, will be thrilled with their purchase, Mary, and we do apologize that you're not completely satisfied with your Pampers Pure Protection purchase. It may help to know that our Pampers Pure Protection diapers have been updated and now feature a softer, textured outer cover for your baby’s comfort and protection. Regarding the thinness, that's a result of the super-absorbent polymers (SAP) we use to absorb mess. These materials have been used in disposable diapers for years and have a very safe history. They help to provide the dryness and protection that parents know and love from Pampers, absorbing up to 30 times their weight in fluid. They lock away wetness to provide outstanding dryness without a lot of bulk. If you'd like more help with this, know we're here Mondays through Fridays, from 9 AM to 6 PM, EST, to assist. Call us at 1 (800) 726-7377.

Thanks, Jule, for reaching out to Pampers and sharing your experience with Pampers Pure Protection diapers. Ensuring the safety and comfort of all babies is at the heart of what we do, so we’re truly sorry to learn about your little one’s experience. Pampers Pure Protection diapers are crafted with thoughtfully selected materials, and the liner is enriched with shea butter to help protect baby’s skin, and all diapers are dermatologically tested, hypoallergenic, and gentle. Unfortunately, diaper rash is quite common, and it can be a result of many things. Friction, from a diaper moving around too much and not fitting snugly, as well as nutrition, teething, and other issues could be factors. We’d be honored to talk further with you about this purchase, and do what we can to resolve this concern. Call us Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.

We're sorry to hear the feel, scent, and filling of the diapers are not what it should've been. We go through many quality checks through the manufacturing process to ensure the best diapers, so this is not something we expect. At Pampers, we are committed to make safe, high-quality products that parents can confidently use for their baby. It sounds like what you’re seeing may be some particles that are part of the absorbent material and lining of the diaper. The particles should be easy to remove from your baby’s skin with your normal baby wipe or a soft, dry cloth. Please be assured the diaper your baby used is safe and will provide the dryness protection you expect. Please give us a call at 1-800 726-7377 for assistance with the diapers. We're happy to help you while getting some helpful information for our Quality and Safety Teams. We look forward to you reaching out to us.

Thank you so much for being part of our Pampers family. We appreciate you taking the time to share your experience with the Pure Protection diapers. At Pampers, we are committed to making safe, high-quality products that parents can confidently use for their babies. It sounds like what you’re seeing may be some particles that are part of the absorbent material and lining of the diaper. The particles should be easy to remove from your baby’s skin with your normal baby wipe or a soft, dry cloth. Please be assured the diaper your baby uses is safe and will provide the dryness protection you expect. In addition, our diapers go through many quality checks, so your experience is disappointing because we expect each diaper to reach you in the best possible condition. Still, it does not meet our high-quality standards, and we’d love an opportunity to learn more about your experience and help. We also appreciate you sharing your feedback on the sizing. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. We measure thousands of babies' legs, bottoms, and waists to try to get it right. We understand that the regular Pampers fit your baby just right, and as we mentioned, we’d love to continue helping you. Please give us a call at 1-800-726-7377 when you have a moment.