Q&A(16)
Q: Mine keeps lighting up and saying "sound detected" when no one is in or near the room and no sounds have been made at all. Why is this? Also why does it have bars in the corner when it is no WiFi?
A: Hello! You can adjust the sensitivity of the sound sensor: Press [ MENU ] Press the arrow up ▲ or down ▼ button to select "Sensor Settings" Press [ OK ]. Press the arrow up ▲ or down ▼ button to select "Sound sensitivity" Press [ OK ]. Press the arrow up ▲ or down ▼ button to select the desired setting. Change Setting Options from “High : all sounds” to High/Mid/Low: baby sounds ( This reduces false detections from sounds other than your baby’s voice by reducing these sounds from the surrounding area) Press [ OK ]. Press [ MENU ] repeatedly to exit. Hope this helps! -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: 17 months of it working just fine and now all of a sudden the charging cord does absolutely nothing. tried a different micro usb cord and that does nothing either. we are counting on this. any help?:/
A: Hello! We would recommend that you use the charging cable that is provided with the unit and confirm that the charging pin contacts inside the monitor where the charging cord is inserted into are not bent. If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: Panasonic's Description of item says: long-range home telephone systems interference-free signal strength for video and sound up 1500 feet* but then Target Specifications say 1000ft. What is it?
A: Hello! The wireless communication range of the monitor unit from the camera unit is 1,500 feet. Wireless communication may be unreliable when the following obstacles are located between the monitor unit and camera unit: - Metal doors or screens - Walls containing aluminum-sheet insulation - Walls made of concrete or corrugated iron - Double-pane glass windows - Multiple walls - When using the monitor unit and camera unit on separate floors or in different buildings Hope this helps! -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: If the camera is not holding a charge, does the battery need changed? Is their a specific battery ? All that is listed is Battery: 1 Non-Universal Lithium, Required, Included in the detail section.
A: Hello! The camera does not use a battery, only the monitor does. If you have issues with the battery on the monitor, you can replace it with the recommended battery PNWYBM300W00. -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: Does the unit record, either moments or continually for later viewing? If so for how long is the recording available to view?
A: Hi! This model does not have recording capabilities. -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: What level mhz or ghz does this monitor use?
A: The baby monitor uses DECT technology, which operates between 1.92 GHz and 1.93 GHz with a peak transmission power of 115 mW (max.). This is to prevent interference with other devices. -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: Does this device have 2 way communication?
A: Yes, this model has two-way communication. Sound from the camera unit is heard on the monitor unit while the monitor unit is turned on, and even when it is in sleep mode and images are not displayed. Sound is not heard on the monitor unit when it is turned off or when it is out of range of the camera unit. In order to talk to the camera unit, press and hold TALK on the monitor. Release TALK to finish talking. -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: Does this have split view screen for 2 cameras?
A: No, the monitor does not have a split view, however, you can switch between cameras by selecting Menu > Camera select. -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: Can you add another camera to this device?
A: Yes, you can have up to 4 cameras. -M
submitted byPanasonic Team - 1 year agoBrand expert
Q: Is this 720 or 1080p?
A: Camera resolution is 640X480 (VGA) having 0.3-megapixel CMOS image sensor. -M
submitted byPanasonic Team - 1 year agoBrand expert