Pantene Pro-V Classic Clean Shampoo

Thank you so much for being a loyal Pantene fan for such a long time -15 years is amazing! We truly appreciate you and your mother for choosing our products. I’m really sorry to hear that you’re not happy with the recent changes, and we want you to know that we’re passing your feedback along to the rest of our team. We’ve aimed to keep the same great benefits you love while making the formula more moisturizing, leading to a creamier lather and a cleaner feel after rinsing. If you notice any changes, it could be due to how the product is stored; keeping it in a cool, dry place can help maintain consistency. Also, if your hair feels a bit greasy, it might be from using a bit too much product or not rinsing thoroughly. A little less can go a long way! We’d really love to hear more about your experience and connect with you! Whenever you have a moment, please feel free to give us a call at (800) 945-7768 or drop us an email through our website’s Contact Us page. Thanks again for your support!

Thank you for reaching out about our Pantene Pro-V Classic Clean Shampoo. It's upsetting to hear that your hair was left feeling dry with a straw-like texture. That's definitely not the kind of results we want for our consumers and we do understand how frustrating this may have been. We appreciate you for bringing this to our attention and you can rest assured that this will be addressed with the rest of our team. In the meantime, as you may already know, hair being dry is usually a sign of it not being conditioned well enough. For a better experience, if you haven't already done so, we recommend pairing the product with a rich conditioner. You may want to also consider using a hair care treatment or mask, 2-3 times a week to help with any excess dryness. This will help deliver some long-term nourishment that your hair may need. We'd be more than happy to assist you further. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for sharing your experience with our Pantene Pro-V Classic Clean Shampoo. It disappoints us greatly to hear that your hair still felt greasy despite washing your hair multiple times. We understand how this can be frustrating and we'll be sure to report your comments to the rest of our team. In the meantime, to get rid of any excess grease, you may want to wash your hair with a clarifying shampoo. We recommend trying Herbal Essences Clarifying Tea Tree Shampoo. We'd be happy to assist you further. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may do so.

Thank you for sharing your encounter with our Pantene Pro-V Classic Clean Shampoo. While we are glad that you like the scent, we are sorry to hear that the product seemed to be very thin, and diluted. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we are sharing your experience with our Quality Assurance Team. This may be because the product has been exposed to very hot or cold temperatures. Products consistency can change, becoming thicker or thinner than usual, when exposed to extreme temperatures – heat or cold. The product should return to its regular consistency when it returns to a normal room temperature. We'd like to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for sharing this information about your experience with our Pantene Pro-V Classic Clean Shampoo. We’re very sorry that you experienced hair loss and breakage. We understand how upsetting something like this can be. Please know, safety is our top priority. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the shampoo. Before we market a new product, we go beyond regulatory compliance by ensuring every product’s safety through our additional four-step, science-based process. Our approach uses the same process as regulatory agencies around the world, like the US FDA, EPA, the EU, the WHO, and others. Simply put, that is being safe. We know consumers are curious about the actual ingredients we choose, so we are sharing more information on both what’s in our products and what’s not in our products, based on common questions we've been asked. You'll find this information on our website at: https://us.pg.com/ingredients/. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. We’ll also share the details you provide with both our Safety Team and the rest of our Pantene Team. Please contact us at (800) 945-7768 or send an email through our Contact Us page, so we can correct things.

Thank you for sharing this information about your encounter with our Pantene Pro-V Classic Clean Shampoo. We are very sorry to read you experienced a skin reaction to the face, scalp sensitivity and the chemical smell. We understand how upsetting something like this can be. If you have not already, we recommend discontinuing use of the shampoo. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. We'll also sharing the details you provide with both our Safety Team and the rest of our Pantene Team. Please call us at your earliest convenience at (800) 945-7768 or send an email through our Contact Us page. Elainna