Q&A(10)
Q: does it come with a power source? or that is sold separately
A: This particular sku is the base kit, so yes it comes with a power supply.
submitted byKBenko - 4 years agoA: You have to get the one that is a 'base kit' (starter kit), which is around $80. I made the mistake of buying the 'extensions'. They do NOT sell the power supply separately anywhere.
submitted byluvtoski - 4 years ago
Q: When a color is selected in the app, are they all the same color, or can a gradient of colors be selected at the same time across the light strip (like faded from yellow on one end to orange on the other)?
A: It is all one color. They just came out with a gradient one but it is $200.
submitted byluvtoski - 4 years agoA: This light strip is one color. If you're looking for a multi-color light strip, our gradient light strip is a great option for you. It will allow you to select from many color gradients and if you also purchase a sync box, the light strip will match the colors on your tv screen.
submitted byKBenko - 4 years ago
Q: What is needed to make it reactive to what's playing on TV?
A: Hello, you would need the Philips Hue Sync Box. Or the TV app which is available on certain Samsung models.
submitted byPhilips Lighting Team - 5 months agoBrand expert
Q: Is this lightstrip sensitive to motion?
A: No it is not; you must purchase a motion sensor to use this feature.
submitted byBaboki - 3 years ago
Q: Does this come with a remote? Finally got it up but don’t see a remote and don’t have Alexa joe do I work these?
A: Hi Jennifer! The product comes without a remote. You can control the lights using the Hue app. This also works without Alexa or Google-Assistant. Hope this helped, feel free to ask any questions.
submitted byPhilips - 4 years agoBrand expert
Q: Does the power adapter conform to 110V ONLY or does it also conform to 240V?
A: They are 120V; they do not go to 240V.
submitted byBaboki - 3 years ago
Q: How long are these ? I've been trying to look everywhere for these and can't find anything that is long enough to cover my room.
A: This one is 80 inches long. They also sell a 40 inch version. You can theoretically connect as many as you need to make the desired length.
submitted bySpooky - 4 years ago
Q: Can you turn it on and off without using an app? (after you've set it up)
A: You can buy the HUE switches that allow you to control off and on and intensity.
submitted bySteelCity - 5 years ago
Q: How long do the strips come in per quantity?
A: They sell an 80 inch and 40 inch version separately.
submitted bySpooky - 4 years ago
Q: How does the strip apply to the wall?
A: It comes with a 3M magic strip on the back that you can peel off to apply to surfaces. Holds for a reasonable amount of time, but It’s reasonably flexible, so if you have your TV mounted, I’d suggest taking a shot at wrapping it around the back of the TV where the mount hooks up. Otherwise, the adhesive it comes with did last for about 5 months stuck to the underside of my desk, then it started to lose some of its hold. I’ve also used mine as under cabinet lighting with basic screw down holds for running wire along the wall. If you use near moisture, I’d suggest getting the outdoor strip for inside, as it’s built to withstand those types of environments and hazards. Either way, Hue is amazing quality regardless of the product!
submitted byMinnesota92 - 5 years ago