Philips Norelco Multigroom 9000 Men's Rechargeable Electric Trimmer - MG9510/60 - 21pc

Philips Model MG7770/15 I am requiring to lodge this concerning safety and performance issue as a product rating as Philips Australia appears to have no means of emailing or lodging an online written warranty claim for products, including shavers. Not ideal in terms of accountability to customers it seems. When I first bought this shaver in around July/Aug 2022 it was quiet and smooth and each charge lasted in excess of a month. I generally shave with it every second day excluding the weekends (eg typically shave sun, tue, thur). I have sensitive skin (eczema etc so this is a great shaving option for this). Over time the shaver became louder in noise, however, still lasted a long time with each charge. Despite being rated for use in the shower the only water I ever exposed it to was light rinses under a tap after use. Over time despite being only a light rinse, a small amount of water appeared to enter the device at times and needed to be shaken out and left to dry between shaves. Eventually after around 10 to 11 months of relatively reliable operation the shaver ceased to operate at the start of June 2023. I took it to the shop from which I purchased it as I had a job interview coming up so a clean shave was important. After some initial resistance they eventually swapped it for a replacement unit. The replacement unit started of quiet and again increased in noise level over time. Again over time it appeared to be subject to a small level of water ingress perhaps from light rinsing under the tap after use. Note the product is rated for use in the shower (“shower proof”) https://www.philips.com.au/c-p/MG7770_15/multigroom-series-7000-18-in-1-face-hair-and-body Towards July 2024 after around 10 to 12 months use the shaver started having sporadic issues starting. Just before failing in what can be considered a concerning and unsafe way it appeared to have issues charging. Eventually one night I awoke to a loud noise which I traced to the shaver having had turned itself on by its own accord in the bathroom where I store it. The shaver was unable to be turned off at first, then when turned off it soon turned itself back on. This issue repeated several times. I was eventually forced to place the shaver in a stainless steel pot with a lid on it and leave in a metal cabinet under shelter on the deck outside until the battery ran flat. I was concerned the battery might overheat or fail in another unsafe way which could cause a fire. The shaver has remained in this pot in the outside weather proof cabinet since. Despite having elected an online extended 3 year warranty I have not until now managed to approach Philips for a replacement and to bring this concerning safety issue to their attention. In part this is due to the difficulty in finding an avenue to communicate the matter in writing to Philips Australia neither on their website nor through a Google search. Like many people these days it seems I am time poor when it comes to finding time to collate the necessary information to pursue and see through a warranty claim. I am hoping Philips Australia will respond to this and assist me in working through a warranty replacement for the shaver and assure me the safety concerns with the product have since been addressed. The shaver can clearly be viewed as not fit for purpose under Australian Consume Law when failing to perform reliably and failing in what can be viewed an unsafe manner. A quick Google search appears to show this to be a known issue experienced by other customers of this product. I attached copies of an AI search that also summarised this as a know issue for other users. In addition I have videos of the shaver available to share which show the shaver operating in this unsafe manner of not being able to be turned off. Thank you in advance for your time and help with arranging a warranty replacement for this faulty and seemingly unsafe product Philips Australia. Here is hoping the issue of unsafe operation has been addressed over this time.

Heavy and difficult to hold. Will give you a hand cramp.

Will not charge, water intrusion into the "sealed" motor, circuit board and battery housing. I used it sporadically and only rinsing minimally under the tap. Claims you can take it in the shower, Hahaha. Made with cheap little rubber o-ring type gaskets. If they didn't claim it was washable and shower proof, I never would have never considered washing it under a tap and it may still be working. Way over priced for it's durability. Now I'm left with a case and a bunch of accessories. Total waste of resources. Do not buy!

The unit works very well with excellent results. It never catches your hair. It is compact and serves all my needs. The only improvements I would suggest: 1. Include how to lock it off in the manual. 2. Make the various combs easier to distinguish by contrasting the colors more and increasing the font for the comb sizes. 3. Still haven’t been able to separate the bottom from top (instruction 25)

Over all good trimmer but the top rusted out in less then 2 months had another Phillips trimmer that lasted years … not tk happy

Le bouton Marche/Arrêt est mal placé - directement sous l'index ou le majeur dans la zone de préhension - et, compte tenu de sa position "vulnérable", est inutilement trop sensible. S'il était moins sensible, personne ne s'en plaindrait. Je vais continuer d'utiliser mon vieil Oster filaire de 30 ans qui fonctionne encore très bien et qui n'a pas ce défaut agaçant.

Le bouton Marche/Arrêt est mal placé - directement sous l'index ou le majeur dans la zone de préhension - et, compte tenu de sa position "vulnérable", est inutilement trop sensible. S'il était moins sensible, personne ne s'en plaindrait. Je vais continuer d'utiliser mon vieil Oster filaire de 30 ans qui fonctionne encore très bien et qui n'a pas ce défaut agaçant.

Depuis je les acheter il y a quelque temp déjà je m'en est servit que 2-3 fois , les lame de coupe pas bien, la battrie ne dure pas longtemps je dois le brancher pour m'en servir...

[This review was collected as part of a promotion.] Wife purchased. qwertyuiopasdfghjklzxcvbnm123456789

[This review was collected as part of a promotion.] Stopped working (only runs for 1.5 seconds before turning off) after 2 weeks.

[This review was collected as part of a promotion.] I love the multi grooming 9000. It is very versatile, I use it to cut my hair, as well as shave my face and it is saving me lots of money, especially on razor blades. It holds the charge for a long time so when I’m traveling, I feel confident not to take the charger with me. I have only used a portion of all the accessories that came with it, and so far I am very happy. As usual Phillips products are the best.

[This review was collected as part of a promotion.] The first time I used it, the main blade got stuck in one of the adjustable combs, and I could not get it out. They sent me a new one, but I haven't used it yet. I'm afraid the same thing will happen. I will update this review after using the new one.

A have an older model so I got this one it didn't cut me it didn't nick me this is best product I ever owned

Great all around trimmer! Has all the attachments you need. Great battery life! I won’t buy cheap trimmers again. I cut my own hair and beard and has attachments for everything including your private areas.

[This review was collected as part of a promotion.] it has a large variety of sizes, you don't need to be plugged in to use it, the size is very convenient for travel. I like it!

[This review was collected as part of a promotion.] So far the MG9510/60 series 9000 is an ok razor. It seems to have some power, but not as much as I was expecting for the cost! Hopefully it performs for a long time!

[This review was collected as part of a promotion.]

[This review was collected as part of a promotion.] The good - smoother and quieter blade movement. Decent build quality. The bad - My old trimmer had a foil shaver and a precision trimmer attachment. Series 9000 does not come with it. Cannot use old Philips trimmer charger on Series 9000. Why are customers being forced to pay for a USB adapter, instead of a direct plug in adapter? Atleast maintain compatibility with older charger plugs. Phones for example are mandated to have USB C - and Philips is taking a step backwards.

The device will be dead using in six times. I only have used six times. Then after it ran out. It has a label guarantee for 8 years but I don’t know what should i do.

[This review was collected as part of a promotion.] I was gifted this product for Christmas and it has been really useful, the multiple attachments are helpful. The battery and force on this is great!