Q&A(66)
Q: Does this plug into the wall socket? In the picture it looks like a USB. Who has a USB at their bathroom sink?!?
A: Companies useUSB on the end of their power cables because it is a low voltaga connection, therefore they do not need to seek the same certifications as a regular plug, therefore making it cheaper.
submitted byDEA - 1 year agoA: The new toothbrush will almost assuredly work in your old charger base, too; and you won't have to defer to the new USB one. Keep it, though. I'm not an electrician and, in theory, I could be wrong.
submitted byTxasslm - 9 months agoA: It’s usb need a charger to plug into outlet
submitted byCate325 - 4 months agoA: Hello! You can use a USB wall adapter to charge the Philips Sonicare 4100 Powered Toothbrush.
submitted byAnswered by Philips - 3 years agoBrand expertA: I'm mystified by absence of regular 110V double prong plug. Agree with comment, "who has a USB port in their bathroom?" My home is 30-years old, which is normal.
submitted byKulgrani - 2 years agoA: Its usb, you will need to buy the plug.
submitted byJayne - 8 months agoA: So Phillips wants their customers to replace their bathrm outlets w/ 1 that has a USB port so that WE can use YOUR product? I don't think I'll be remodeling my bathroom so that I can use your product
submitted byK in plfd - 1 year agoA: yes, this is so unnecessary. I wish to have a normal plug, especially for bathroom to have usb to have extra option for water access, I am surprised they want to take that risk for few cents to keep
submitted byQuality - 2 years agoA: Embrace change. It's going to happen anyway. Resistence to the USB is you keeping one foot in the past and no foot in the future, leaving you in a flamingo stance. Do the bridge in all things.
submitted bykath - 1 year agoA: I have a GFCI with USB charging ports in my bathroom. No issues for me.
submitted byHAHA - 8 months agoA: I bought an adapter plug that has both the usb plugin and a standard outlet plugin. It cost me $9.99, its a simple and cheap fix.
submitted byWayne - 7 months ago
Q: What age is this meant for?
A: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byPhilips Consumer Care - 4 months agoA: I use them for both of my daughters are 10 and 13!
submitted byPickymommyof2 - 25 days agoA: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byAnswered by Philips - 4 months agoBrand expertA: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byPhilips - 4 months agoBrand expert
Q: My daughter wears braces, is this toothbrush compatible for braces?
A: Hello! Yes. All Philips Sonicare toothbrushes are suited for braces. However, do not force the bristles into the gaps of your braces.
submitted byPhilips Consumer Care - 6 months agoA: Hello! Yes. All Philips Sonicare toothbrushes are suited for braces. However, do not force the bristles into the gaps of your braces. Follow the instructions below or view the instructional video on brushing your teeth while wearing braces. Wet the bristles of the brush head. Apply a small amount of toothpaste. Place the bristles against your teeth at a 45° angle. Press the power button to start brushing. First, brush above the brackets, then below. Next, clean between your braces with a circular motion. Lastly, move the brush along the back and biting surface of your teeth.
submitted byPhilips - 7 months agoBrand expertA: Hello! Yes. All Philips Sonicare toothbrushes are suited for braces. However, do not force the bristles into the gaps of your braces. Follow the instructions below or view the instructional video on brushing your teeth while wearing braces. Wet the bristles of the brush head. Apply a small amount of toothpaste. Place the bristles against your teeth at a 45° angle. Press the power button to start brushing. First, brush above the brackets, then below. Next, clean between your braces with a circular motion. Lastly, move the brush along the back and biting surface of your teeth.
submitted byAnswered by Philips - 7 months agoBrand expert
Q: How often should one change heads ?
A: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out.
submitted byPhilips Consumer Care - 21 days agoA: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out. One reason is that brush heads can get weary and will be less effective in removing plaque.
submitted byPhilips - 21 days agoBrand expertA: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out. One reason is that brush heads can get weary and will be less effective in removing plaque.
submitted byAnswered by Philips - 21 days agoBrand expert
Q: Can I use my previous toothbrush heads with this toothbrush? I have the C3 heads that my previous toothbrush went dead on, so now I have a bunch of backups of it.
A: Hello! Yes. You can use the Philips Sonicare C3 brush heads with the Philips Sonicare 4100 Toothbrush HX3681/21.
submitted byPhilips Consumer Care - 2 months agoA: Hello! Yes. You can use the Philips Sonicare C3 brush heads with the Philips Sonicare 4100 Toothbrush HX3681/21.
submitted byPhilips - 2 months agoBrand expertA: Hello! Yes. You can use the Philips Sonicare C3 brush heads with the Philips Sonicare 4100 Toothbrush HX3681/21.
submitted byAnswered by Philips - 2 months agoBrand expert
Q: Can a 10 year old use this electric toothbrush?
A: Hello! This product is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. The Philips Sonicare For Kids is designed to help children ages four to ten get the most from each brushing while they learn. Its unique features and benefits encourage better compliance and exceptional results that will hopefully stay with them for the rest of their life.
submitted byPhilips - 2 months agoBrand expertA: Hello! This product is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. The Philips Sonicare For Kids is designed to help children ages four to ten get the most from each brushing while they learn. Its unique features and benefits encourage better compliance and exceptional results that will hopefully stay with them for the rest of their life.
submitted byAnswered by Philips - 2 months agoBrand expert
Q: Why does my toothbrush keep beeping and turning on by itself?
A: Hi! Your Philips Sonicare 4100 toothbrush might have some issues. Please message us on Facebook or call 1-800-682-7664. We're available Monday to Sunday, 9:00 AM to 6:00 PM EST. Talk soon!
submitted byPhilips Consumer Care - 3 months agoA: Hello there! It sounds like your Philips Sonicare 4100 toothbrush might be experiencing some technical issues. We'd be glad to assist you further regarding this matter. Kindly leave us a private message on Facebook or call us at 1-800-682-7664. We are open from Monday to Sunday, 9:00 AM to 6:00 PM EST. Talk to you soon!
submitted byAnswered by Philips - 3 months agoBrand expertA: Hello there! It sounds like your Philips Sonicare 4100 toothbrush might be experiencing some technical issues. We'd be glad to assist you further regarding this matter. Kindly leave us a private message on Facebook or call us at 1-800-682-7664. We are open from Monday to Sunday, 9:00 AM to 6:00 PM EST. Talk to you soon!
submitted byPhilips - 3 months agoBrand expert
Q: Can you replace the brushhead?
A: Hello there! Yes, you can replace the brush head on the Philips Sonicare 4100 Plaque Control Rechargeable Electric Toothbrush. Just pull off the old brush head and click on a new one.
submitted byPhilips Consumer Care - 3 months agoA: Hello there! Yes, you can replace the brush head on the Philips Sonicare 4100 Plaque Control Rechargeable Electric Toothbrush. Just pull off the old brush head and click on a new one. It’s compatible with all Philips Sonicare click-on replacement brush heads.
submitted byAnswered by Philips - 3 months agoBrand expertA: Hello there! Yes, you can replace the brush head on the Philips Sonicare 4100 Plaque Control Rechargeable Electric Toothbrush. Just pull off the old brush head and click on a new one.
submitted byPhilips - 3 months agoBrand expert
Q: Does this come with a travel case/cover?
A: Hello! No. The Philips Sonicare 4100 Series Toothbrush HX3681/21 does not come with a travel case.
submitted byPhilips Consumer Care - 4 months agoA: Hello! No. The Philips Sonicare 4100 Series Toothbrush HX3681/21 does not come with a travel case.
submitted byPhilips - 4 months agoBrand expertA: Hello! No. The Philips Sonicare 4100 Series Toothbrush HX3681/21 does not come with a travel case.
submitted byAnswered by Philips - 4 months agoBrand expert
Q: Which Replacement head should I get?
A: Hello there! For your Philips Sonicare 4100, get the Philips Sonicare C2 Optimal Plaque Control brush head. It removes up to 7 times more plaque than a manual toothbrush.
submitted byPhilips Consumer Care - 4 months agoA: Hello there! For your Philips Sonicare 4100, get the Philips Sonicare C2 Optimal Plaque Control brush head. It removes up to 7 times more plaque than a manual toothbrush.
submitted byAnswered by Philips - 4 months agoBrand expertA: Hello there! For your Philips Sonicare 4100, get the Philips Sonicare C2 Optimal Plaque Control brush head. It removes up to 7 times more plaque than a manual toothbrush.
submitted byPhilips - 4 months agoBrand expert