About this item
Highlights
- Interactive toys enrich your cats life and provide exercise and mental stimulation
- Hands-free play with 2 rotating lasers to encourage your cat to chase and pounce
- Sleek, modern design with a wide base to prevent tipping
- Automatic shut off after 15 minutes to let your cat rest
- Requires 3 AA batteries (not included)
- 1-year non-transferable limited warranty
- U.S. Customer Support available by phone at (888) 640-8848
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Q: The lights come on in mine and flash but it does not rotate. I tried taking the batteries out and holding the power button but that didn't do anything.
A: Thank you for sharing this with us, Kristen! We're sorry to hear you're having difficulty with your toy, but we'll be happy to see what we can do to help. If performing the step of holding the button down with no batteries inside for 10-15 seconds did not resolve the issue, we would recommend confirming that the batteries you are using are three non-rechargeable, name brand batteries. If they are and it will still not rotate, please contact our Customer Care team. Our number is 1-866-381-2785, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
submitted byPremierPet Brand Expert - 5 months agoBrand expert
Q: I'd there anything that can be done when the laser lights stop working? Our kittens love it but it didn't last 2 months before burning out.
A: Thank you for asking about this, Nichole! We're sorry to hear your kittens' toy is no longer operating, but it's very possible this may be resolved quickly. We would recommend removing the batteries from the unit, and pressing the button on the unit down for 10-15 seconds with no batteries inside. Once this is done, place three brand new, name brand non-rechargeable alkaline AA batteries correctly aligned in the unit, and attempt to turn it on again. If the lights still do not come on, please get in touch with our Customer Care team. Our number is 1-866-381-2785, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
submitted byPremierPet Brand Expert - 8 months agoBrand expert
Q: The picture shows the laser in a downward angle but customers say it goes straight and hits walls. My cat loves floor level lights. How far from toy does laser land?
A: Thank you for your question! With the Multi-Laser Toy, cats can chase after two lasers rotating in a 360 degree, random pattern!
submitted byPremierPet Brand Expert - 1 year agoBrand expert
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