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About this item
Highlights
- Service design is a rapidly growing area of interest in design and business management.
- About the Author: Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.
- 192 Pages
- Business + Money Management, Development
Description
Book Synopsis
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.About the Author
Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.Dimensions (Overall): 7.6 Inches (H) x 5.1 Inches (W) x .7 Inches (D)
Weight: .75 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 192
Genre: Business + Money Management
Sub-Genre: Development
Publisher: Bis Publishers
Format: Paperback
Author: Louise Downe
Language: English
Street Date: March 3, 2020
TCIN: 79598197
UPC: 9789063695439
Item Number (DPCI): 247-39-3709
Origin: Made in the USA or Imported
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Shipping details
Estimated ship dimensions: 0.7 inches length x 5.1 inches width x 7.6 inches height
Estimated ship weight: 0.75 pounds
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