Aussie Kids Curly Sulfate-Free Shampoo - 16oz

Thank you for your feedback on Aussie Kids Curly Sulfate-Free Shampoo. We are sorry to hear about your dissatisfaction with your recent purchase. This is not the experience we want you and your son to have. Rest assured we are sharing your comments with the rest of our team. Typically, the cause of hair feeling flat and with a film is from using a product that is too moisturizing for the hair type. We would recommend using a shampoo that is less moisturizing than this one. We also recommend using a clarifying shampoo to remove product build-up to restore hair cleanliness on occasion. Also, make sure to completely rinse the hair to remove any residual product. Please feel free to call us at (800) 947-2656 or email us through our Contact Us page for further assistance and product recommendations.

Thank you for reaching out in regards to our Aussie KIDS Curly Shampoo. We are so sorry to hear about you and your daughter's experience. What you've shared has been so unexpected and we can only imagine how devastating this may have been for you both. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. We understand that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss. To address the excessive hair loss your daughter experienced, we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. Regarding the dryness you experienced, this could be a result of using a product that does not meet your hair care needs. You may want to try using a more hydrating formulation or pairing your next shampoo with a rich conditioner. We would like to gather more information about your experience. When you have the time, please write to us through our Contact Us page.

Thank you for your feedback on Aussie Kids Curly Sulfate-Free Shampoo and Conditioner. We appreciate your loyalty to our products. However, we are sorry to hear of your disappointment in your recent purchase. Your report is unexpected and we will share your comments with the rest of our team. As you likely know, hair can look dry and frizzy if it is not conditioned enough. We would recommend trying a richer conditioner and leaving it on for up to five minutes before rinsing out. Please feel free to call us at (800) 947-2656 or email us through our Contact Us page for further assistance.

Thank you for sharing your thoughts on our Aussie Kids Curly Shampoo. We're really sorry to hear that it didn't help detangle your hair as you expected and that it seemed to leave it a bit dry. This isn't the experience we aim to provide for our customers. Rest assured, we will pass your feedback along to our Quality Assurance Team and the rest of the Aussie Crew. Dry hair can often mean it hasn’t been sufficiently conditioned. We suggest leaving your conditioner on for at least five minutes before rinsing it out and applying a little extra to the ends, which usually need more attention. If you continue to encounter issues, you might want to consider some richer options we have available. We’d love to chat with you about your experience and assist you in finding a product that fits your needs better. Feel free to give us a call at (800) 947-2656 or drop us an email via the Contact Us page on our website whenever it’s convenient for you.

Thank you for getting in touch about our Aussie Kids Curly Shampoo. We're truly disappointed to hear that your daughter's hair was left a bit frizzy and want to apologize if she experienced any irritation with her eyes. That's not the kind of experience we want for any of our consumers and we understand how frustrating this may have been. You can be sure that we will be reporting this to our Health and Safety Team and the rest of our Aussie team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product on your daughter's hair. Also, it may help to know that hair being frizzy is a sign that it hasn't been conditioned well enough. For a better experience, try using a more hydrating shampoo and pairing it with a nice conditioner. We'd like to assist you further. Please give us a call at (800) 947-2656 or email us through our Contact Us Page so we may do so.

We're so sorry your son experienced this after using our Kids Curly Shampoo. Thank you for letting us know by leaving your review, and we're sharing this with the rest of our Aussie Team. This may not be the right version for his hair type, as hair can look dry if it's not conditioned enough. Please call us at 1-800-947-2656 so we can further assist you.

Thank you for reaching out about our Aussie Kids Curly Shampoo. It makes us happy to hear that the product worked well. However, we are sorry if you had any negative experience with the product. That's really not the kind of experience we want you to have when using our product and we understand how frustrating it can be. To make sure your comments get the attention they deserve, we'd like to gather more information about your experience. You can be assured that your comments will be shared with our Health & Safety Team and with the rest of our Aussie Team. We thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. Please give us a call at (800) 947-2656 or email us through our Contact Us Page so we can assist you further.