Puffs Ultra Soft Facial Tissue

Helping you and your nose when you're in need is our goal, and we're very sorry to hear you had this experience. Shipping out our best is always our goal, and to do so we have multiple quality controls set in place. As for extra lint, the softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. We regularly shut down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. Let's see how we can help, and make this right. Could you kindly call our Puffs Team at 1-800-777-8337? Our representatives are available Monday-Friday 9am-6pm EST, and more than happy to assist further.

We're very sorry to hear you had this experience, and we want you to know that your health and safety are our top priority. To ensure this, we also have multiple strict quality controls in place that our tissues and boxes go through before leaving our hands. Puffs with Vicks are supposed to smell like Vicks Vaporub, but the rest of Puffs are unscented. Having said that, we know paper products like facial tissues can be porous, and can absorb odors around them. It is possible in the shipping, warehousing, or storage, if placed near highly perfumed or scented items, the tissues could have picked up a scent. We'd suggest to no longer use the tissues in your current purchase, and to give us a call at 1-800-777-8337, so we can see how we can help further, and learn more. We look forward to your call, and our representatives are available Monday-Friday from 9am-6pm EST.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Puffs. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-8337.

We're sorry to hear this, Shiben! When all goes perfectly, your next tissue should pull up correctly, and only one Puffs Tissue should come out at a time, with it also lifting another one with it. After multiple strict controls to prevent this, we're disappointed to hear your tissues are folded improperly. We know how disappointing this is when you need Puffs fast to help a nose in need, and you may find our regular boxes may better fit your needs. In the send your report to the Quality Assurance Team.

We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-8337 for additional assistance.

Thanks for this feedback, and your longtime loyalty to Puffs! We test every Puffs product before you receive it to ensure it provides superior quality and nose-pleasing performance, so we're sorry you didn't have the experience you or we'd expect. A dispensing suggestion that might help is to grab the edge of the tissue only, then give it a steady, even pull to get one tissue at a time. Also, due to humidity variations, the first few tissues from a new box may result in getting more than one tissue at a time. Please call us at (800) 777-8337 and we'll be happy to assist you further!

Thanks for this valuable feedback which we'll share with our Quality Assurance and Safety Teams. Please know that all ingredients included in Puffs have been thoroughly examined to ensure comfort for every nose in need. So we're truly sorry this wasn't your experience, and recommend that you discontinue further use of these tissues. Also, kindly give us a call at (800) 777-8337, as we'll want you to return your boxes to us for a closer inspection and we can make it up to you!

Your loyalty to Puffs means everything to us, so we're disappointed ourselves to read your review. Know that we do have a lot of processes in place to ensure you receive a top quality Puffs package. Please give us a call at (800) 777-8337, so we can gather more details for our Quality Team and help you get a replacement.

Although we have processes in place to ensure Puffs tissues are of the highest quality for nose comfort, it sounds like you received some packages that snuck out without meeting our standards. For that, we're very sorry and would love a chance to make it up to you! Please call us at (800) 777-8337.