Q&A(27)
Q: Is this PUR Plus Water Pitcher Replacement Filter - 3pk WQA Certified to filter lead? If so, why is it not labeled on the pack as with your older packs?
A: This confusion is created by Pur company intentionally. The excuse of the reformulation does not stand up. You should have change the name with the new formula to "Pur Less". Shame on Pur.
submitted byOnlyLogical - 2 years agoA: I’ve tried 2 of this filter and both of them filtered water extremely slowly after a week of use. I shake them but nothing changed. What’s the reason and how it can be fixed?
submitted byAmy - 8 months agoA: So do your filter pitchers once again have an option that filters lead?? Now I see the image of the box mentions lead filtration and I see that on other websites selling a lead filtering pitcher.
submitted bymikazuki81 - 11 months agoA: We apologize for any confusion. Effective August 1, 2024, our PUR lead-reducing filter (PPF951K) is available and certified for lead reduction. If you have further questions or concerns, feel free to reach out to us at SocialSupport@helenoftroy.com. We’re happy to assist
submitted byManufacturer Tech Support - 7 months agoBrand expert
Q: You do not sell reduces lead anymore?
A: This is really disappointing. Why should we pay the same price for a product that does less? Some of us have pull down spray nozzles and can't use the faucet filter. It makes me want to switch brands.
submitted bymikazuki81 - 1 year agoA: Thank you for your inquiry. Our PUR faucet mounts are still certified to remove lead, along with 70 other chemical and physical substances. We want to assure you that effective August 1, 2024, our lead-reducing PUR filters (PPF951K) are back in stock and available for purchase. If you need any further assistance, please feel free to contact us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 7 months agoBrand expert
Q: hello Pur I have been dissapointed that it was this difficult to realize after finally finding Pur Plus filters, that they are a lesser product and do not remove lead. please advise what has changed
A: Thanks for the information that Pur no longer provides the filter I want for my pitcher. I will pitch it and get a new pitcher from a different company.
submitted byformer customer - 1 year agoA: Thank you for reaching out and sharing your concerns. We apologize for any confusion regarding the availability of our lead-reducing filters. While our CRF950Z pitcher filters prioritize microplastic filtration, they do not remove lead. However, effective August 1, 2024, our PUR Plus lead-reducing filter (PPF951K) is back on the market and certified for 99% lead reduction. We also recommend our faucet mount filtration systems for lead removal. If you need further assistance, please feel free to contact us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 7 months agoBrand expert
Q: Why change the filter to no longer filter lead and then come recommend a faucet mount when clearly most common faucets these days (ie, with sprayers) are not compatible w/ a mount? I'll take slower.
A: Thank you for your inquiry and for bringing this to our attention. We understand your concerns regarding faucet compatibility and lead reduction. Please note that, effective August 1, 2024, our PUR lead-reducing filter (PPF951K) is once again available and certified for lead reduction. If you have any questions or need assistance finding a product that works with your faucet type, our dedicated support team is here to help. You can reach us at SocialSupport@helenoftroy.com for further assistance.
submitted byManufacturer Tech Support - 7 months agoBrand expert
Q: Does Pur Plus contain fluoride as an additive mineral for its filter?
A: Thank you for your inquiry. No, PUR PLUS Pitcher Filters do not contain fluoride or add it to the water, but will not remove fluoride that is already present in the tap water. If you have further questions or need assistance, please feel free to contact us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 2 months agoBrand expert
Q: Are Other pur filters compatible with the dispenser
A: Thank you for your question about the compatibility of PUR filters. We’re pleased to inform you that our replacement pitcher and dispenser filters are interchangeable across our current line of PUR pitchers and dispensers. If you have any further questions or need assistance, please feel free to reach out to us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 7 months agoBrand expert
Q: I tried 2 of this filter and both of them worked extremely slowly after a week of use. I shake them but nothing changed. Why is that and how it can be fixed?
A: We're sorry to hear you're experiencing slow filtration with your PUR PLUS Water Pitcher Replacement Filters. Slow flow can happen if the filter wasn't presoaked before use, or if there are high levels of contaminants in the water. To fix this, we recommend soaking the filter for 15 minutes and flushing it with cold water for 10 seconds. If the issue persists, feel free to reach out to SocialSupport@helenoftroy.com for further assistance.
submitted byManufacturer Tech Support - 7 months agoBrand expert
Q: Do you have a recycling program so I can return used filters? I HAYE just throwing them away. Thanks, Jennifer
A: Thank you for reaching out. We understand your concern about recycling. While we don't have a dedicated recycling program for filters, we've partnered with RecycleNation to help find local recycling options. You can visit https://recyclenation.com, enter your item and zip code to find drop-off locations near you. If you need further assistance, feel free to contact us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 7 months agoBrand expert
Q: These filters take FOREVER to filter water in my counter top dispenser. I’ve been using PUR filters for years and this is the 1st time this has happened. Why is this happening?
A: Thank you for your inquiry. It sounds like your filter might be clogged, possibly due to trapped air pockets. Try removing the filter, shaking it upside down for 5-6 seconds, and then reinstalling it. This should help restore normal flow. If the issue persists, please reach out to SocialSupport@helenoftroy.com for further assistance.
submitted byManufacturer Tech Support - 10 months agoBrand expert
Q: Is this filter NSF/ANSI 53 certified? See https://www.nsf.org/news/nsf-certifies-microfilter-worlds-first-client-nsf-ansi-53-total-pfas-reduction for more details. Thanks very much in advance
A: Thank you for your inquiry. Our filters have undergone testing according to NSF/ANSI standards, including 42, 53, and 401 for reduction of the substances listed on our performance data sheet. For further assistance or detailed information, please feel free to reach out to us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 1 year agoBrand expert