Q&A(8)
Q: Is this product BPA-free? Is the nightlight optional? Does it have a glow-in-the dark power switch?
A: Hi, Thank you for your question! The blue LED nightlight is optional. It can be used without any light on at all but if you use the timer, a small light will remain on. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: there are 2 different sets of dimensions listed. Which is it?
A: Hi Gracie, Thank you for your question! The dimensions of the Pure Enrichment HUME Max Top-Fill Humidifier are 7.8” x 7.8” x 11.4”. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: hello, is the filter washable or one time use?
A: Hi, Thank you for your question! There is an optional decalcification cartridge filter for the Pure Enrichment HUME Max Top-Fill Humidifier (model PECLDDCAL). For optimal performance, you may need to change it every 2-3 months. It is recommended if tap water is used, especially from a hard water area. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: I just received this humidifier and I love the look and size of it. However, I tried using it, and it is leaking from the bottom of the base. Am I doing something wrong, or do I need to exchange it?
A: Hi Jbiess, Thank you for your question! Please feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com so we can look into this issue for you and assist you further. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: The specifications say that it requires 240V. Is that correct?
A: Hi Bob, Thank you for your question! The Pure Enrichment HUME Max Top-Fill Humidifier does not require 240V. It can work with 110V or 240V. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 3 years agoBrand expert
Q: Does this unit need to be elevated, or can it be used while on the floor?
A: Hi Phil, Thank you for your question! Always place the Pure Enrichment HUME Max Top-Fill Humidifier on a firm, flat, level, and moisture-resistant surface. This humidifier may not work properly on an uneven surface. Keep the humidifier at least 12 inches away from walls for best results. Do not place this product on cloth, carpet, or an absorbent surface. This may block the air inlet. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment Support - 4 years agoBrand expert
Q: Does this use a filter that ever needs replacing?
A: Hi Eshu, Thank you for your question! There is an optional decalcification cartridge filter for the Pure Enrichment HUME Max Top-Fill Humidifier. It is model PECLDDCAL and it helps keep the tank free of hard mineral deposits, when using tap water, especially from hard water areas. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment Support - 4 years agoBrand expert
Q: Does this item have a filter? Can I set the humidity level I want? If not, where is the humidity set? Will it shut off automatically when that humidity level is reached?
A: Hi CeCe, Thank you for your question! There is an optional decalcification cartridge filter to help keep the tank free of hard mineral deposits. The correct one for the Pure Enrichment HUME Max Top-Fill Humidifier is model PECLDDCAL. You may select your desired mist setting (high, medium, low) and it will automatically shut off after 2, 4 or 6 hours, depending on the timer option of your preference. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment Support - 5 years agoBrand expert