Q&A(7)
Q: Just got my steamer and water is coming out of the bottom. Help!
A: Hi Amanda, Thank you for your question! Please feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com and we will be happy to assist you. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expertA: Can it be used to clean wall to wall floor carpets?
submitted byNiurka - 6 months ago
Q: Is there a place to store the cord?
A: Hi Tellicocate, Thank you for your question! The Pure Enrichment PureClean XL Rolling Steam Cleaner includes a cord wrap for compact storing. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byBentgo - 5 years agoA: Hi Tellicocate, Thank you for your question! The Pure Enrichment PureClean XL Rolling Steam Cleaner includes a cord wrap for compact storing. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment Support - 5 years agoBrand expert
Q: Can it be used on vinyl flooring even damaged portion as well as on carpet and rugs?
A: Hi Tina, Thank you for your question! To clean carpet or upholstery, we recommend using the triangle brush for larger areas or a nylon utility brush for smaller areas. For stains or soiled carpet/upholstery, a cleaning solution can be applied to the fabric as needed. As far as the "damaged portion", we are not aware of the kind of damage, so we can't comment on that aspect. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment Support - 5 years agoBrand expertA: Note that the triangle brush mentioned is very small and not suitable for cleaning a whole floor. The larger triangle attachment is a steam mop that can’t be used on carpet.
submitted bythismommy - 5 months ago
Q: Where are the directions? Ours came with zero papers.
A: Hi Holly, Thank you for your question! We are very sorry to hear your Pure Enrichment PureClean XL Rolling Steam Multi Surface Cleaner is missing the instructions. Please feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com and we will be happy to provide you with a copy of the user manual. Pure Enrichment Support
submitted byPure Enrichment - 6 days agoBrand expert
Q: My steamer stopped working What to do
A: Hi Pat, Thank you for sharing your feedback. We’re sorry to hear that your Pure Enrichment PureClean XL Rolling Steam Multi Surface Cleaner stopped working and we’d like to help troubleshoot the issue. Please contact us at (714) 668-0300 or help@pureenrichment.com, and our team will work with you to resolve this. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Support
submitted byPure Enrichment - 2 months agoBrand expert
Q: Can this be used on vinyl flooring?
A: Hi Cddddddddd, Thank you for your question! The Pure Enrichment PureClean XL Rolling Steam Cleaner is safe on a variety of surfaces, such as ceramic tile, laminate flooring, waterproof wood floors, carpet, windows, upholstered furniture, fabrics, mattresses, kitchen ovens & countertops, toys, baseboards, bathrooms, vehicles, BBQ grills, and more. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 3 months agoBrand expert
Q: Can you steam curtains with this?
A: Hi OrchidGirl, Thank you for your question! This professional-quality steamer is ideal for deep cleaning windows, draperies, upholstered furniture, clothing, mattresses, countertops, baseboards, doorways, carpet, tile, laminate flooring, vehicles, car seats, bicycles, motorcycles, outdoor grills, toys, and more. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 4 months agoBrand expert
Q: I’d like to know how you get the 5 yr warranty when purchasing this item? And what all does it cover? Thanks in advance!
A: Hi Sara, The warranty starts from the day of purchase. You may also register the product on our website. It covers any manufacturing defect. Pure Enrichment Support
submitted byPure Enrichment Support - 5 years agoBrand expert
Q: What temperature does it heat up to?
A: Hi Tess, We do not have the specific temperature it heats up to but here is the power information and steam output. 120V, 60Hz, 1500W / 1.2 oz/min Pure Enrichment Support
submitted byPure Enrichment Support - 6 years agoBrand expert