Q&A(26)
Q: Does this come with a warranty?
A: Hi Socfem, this extra-extra wide pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty so your satisfaction is 100% guaranteed. Feel free to reach out directly to us at (714) 668-0300.
submitted byPure Enrichment - 8 months agoA: Hi Socfem, this electric heating pad comes with Pure Enrichment’s guaranteed 5-Year Warranty. If you have any other questions, feel free to reach out to us at (714) 668-0300. Pure Enrichment Support.
submitted byPure Enrichment - 8 months agoA: Hi Socfem, Thank you for your question! The Pure Enrichment PureRelief with 6 Heat Settings and Auto Shut-off XXL Extra Wide Heating Pad is backed by a 5-year warranty from the date of purchase. Please make sure you keep your receipt for this. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: Has there been any incidents or story's if this heating pad causing fires in any way when know one is home as it's unplugged, I leave mines on the bed unplugged
A: We recommend following the guidance in the manual, this includes ensuring the pad is unplugged when not in use & stored on a non-flammable surface. Reach out directly to us (714)668-0300 for more help
submitted byPure Enrichment - 3 months ago
Q: Does this heating pad have heat all the way to the edges? If not, where do the heating coils end around edge? does it only have heat in the center of the pad? And the edges no heat?
A: I pure had one, the very edges do not have heat. On the long side, no heat the last 2 inches of the edge and on short side a good 4 inches have no heat!
submitted byBI - 2 months agoA: Hi Ljwammer, Thank you for your question! The Pure Enrichment PureRelief XXL Extra Wide Heating Pad provides heat all over it. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 6 months agoBrand expert
Q: I own two of these and love them. As of last night one of them is giving me what looks like an error code on the screen "F". What does this mean?
A: Hi Bill, Thank you for your question! The F stands for failure and it indicates a possible connection error. Please reach out directly to us at (714) 668-0300 or help@pureenrichment.com and we will be happy to assist you with the issue you're experiencing with your Pure Enrichment PureRelief XXL Extra Wide Heating Pad. Pure Enrichment Support
submitted byPure Enrichment - 3 years agoBrand expertA: Error code "F" will show when the power cord is plugged in without the heating pad. The heating pad needs to be connected before plugging into an outlet.
submitted bySean - 2 months ago
Q: Which side of the heating pad do I use?
A: Hi GA, Thank you for your question! When it comes to our heating pads, generally speaking, you could use either side around your skin. However, it is recommended to use the micro-plush side on your skin as it is super soft and the fibers offer maximum comfort for daily use. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 17 days agoBrand expert
Q: After blanket shut off, how long before you can use it again?
A: Hi Beth, Thank you for your question! Please note that there is no specific amount of time or frequency that you can or should use your heating pad, as this may vary from one person to another. The auto shut-off feature can be turned off, so you can use it for as long as you need. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 months agoBrand expert
Q: Does it have UL approval?
A: Hi Fibrmeister, Thank you for your question! Yes, the Pure Enrichment PureRelief XXL Extra Wide Heating Pad is UL listed. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 5 months agoBrand expert
Q: Why shouldn’t you lay on the heating pad? I always do.
A: Hi Judy, Thank you for your question! We do not recommend laying on the heating pad because it can damage the coils or cause overheating. However, you may lay on it at your own discretion. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 6 months agoBrand expert
Q: What temperature does this reach on its lowest setting. Thank you.
A: Hi KaM, Thank you for your question! The temperature ranges of the Pure Enrichment PureRelief XXL Extra Wide Heating Pad are: Warm–temperature range (~105⁰ F); Low–temperature range (~112⁰ F); Medium Low–temperature range (~119⁰ F); Medium–temperature range (~126⁰ F); Medium High–temperature range (~133⁰ F); High–temperature range (~140⁰ F). If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 1 year agoBrand expert
Q: Is this product able to stay hot when it is not plugged in?
A: Hi Pridelover, Thank you for your question! Please note that the Pure Enrichment PureRelief XXL Extra Wide Heating Pad needs to be plugged in for it to work. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 1 year agoBrand expert