Q&A(8)
Q: Can you remove the cover of Pure Enrichment Heating Pad to wash it in washing machine? It is not clear. Thanks in advance. Joanna
A: Hi Joanna, Thank you for your question! The Pure Enrichment PureRelief Neck and Shoulder Heating Pad is machine washable. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 11 months agoBrand expert
Q: what is the power in watts?
A: Hi Scott, Thank you for your question! The wattage of the Pure Enrichment PureRelief Neck and Shoulder Heating Pad is 55W. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 3 years agoBrand expert
Q: where are the connectors and how do I avoid getting them wet?
A: Hi Lupi, Thank you for your question! The connectors are the white parts where the control connector (the white cord that you plug into the outlet) and the pad connector attach. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 3 years agoBrand expert
Q: what is the weight of this item?
A: Hi, Thank you for your question! The weight of the Pure Enrichment PureRelief Neck and Shoulder Heating Pad is 1.6 lb. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 3 years agoBrand expert
Q: Does this have moist heat, and if so, how does it work?
A: Hi J T, Thank you for your question! The Pure Enrichment PureRelief Neck and Shoulder Heating Pad can be used for moist heat therapy. Just dampen one side of the heating pad using a spray bottle or wet cloth/sponge. It is important to make sure the connectors remain dry. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 3 years agoBrand expert
Q: My sister and I both use this heating pad. The 2-Hour Auto Shutoff light at the bottom is not lit. Additionally, the heating pad cools down after about 15 minutes. Is this normal or do we each have a malfunctioning heating pad? Thank you!
A: Hi Lou, Thank you for your question! Please feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com and we will be happy to assist you with your concern. Pure Enrichment Support
submitted byPure Enrichment - 3 years agoBrand expert
Q: How do you turn off 2hour shut off?
A: Hi Teresa, Thank you for your question! The auto-off feature on the Pure Enrichment PureRelief Neck and Shoulder Heating Pad cannot be overridden. You may just turn it back on, if needed. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byBentgo - 4 years ago
Q: will this work on a 220 converter in a foreign country?
A: Hi, Thank you for your question! The PureRelief Neck and Shoulder Gray Heating Pad is designed to work with 120V and using it with a different voltage, even with a converter, may damage the product. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment Support - 4 years agoBrand expert