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Q&A(51)

Q: My son is 11 years old and is 5'1". Is he too big for this dirtbike? It looks small but the age on the box is for 13+

submitted by Coco - 1 year ago
  • A: No, the MX350 is designed for riders aged 13+ with a maximum weight limit of 140 lbs. The height from the top of the seat to the ground is 19".

    submitted byRazor USA LLC - 1 year ago
    Brand expert
  • A: I'm 5'3" and have ridden it with my son, it's fun for a while but you may be upgrading to a larger frame quicker than my 8 year old.

    submitted byKaizmom - 1 year ago

Q: My son has been asking for this. But he is only 8 years old. The official description says that it is suggested for ages 13 and up. Has anyone allowed younger kids to ride this?

submitted by svb - 6 years ago
  • A: My sons 5 and he has it and hes fine

    submitted byt - 6 years ago
  • A: My son is 8 and I was concerned as well but he's having a blast on it! We started off with protective gear until he got comfortable enough to drop everything except for the helmet.

    submitted byKaizmom - 1 year ago
  • A: Just purchased this item for my 6 year old daughter and 4 year old son. :)

    submitted byHB - 6 years ago

Q: Confused on the age recommendation. I have an active 11 year old. Bike says for 13+ but reviews say 6 years olds ride on it. Any thoughts?

submitted by RDM - 2 years ago
  • A: The MX350 is designed for ages 13 and up. An 11 year old riding it would depend on the maturity; skill level, size and ability of the individual child. The next size down would be the MX125 which is designed for ages 7 and up.

    submitted byRazor USA LLC - 2 years ago
    Brand expert
  • A: My 8 year old son has a blast on it but he also started riding his bike at 3.5 years old. I'd go with your instincts and your kid's ability to ride independently.

    submitted byKaizmom - 1 year ago

Q: How long does it take to assemble this?

submitted by Todd - 6 years ago
  • A: This depends on the consumers skill level, roughly about an hour!

    submitted byRazor USA - 5 years ago
  • A: Actually it takes about 15 minutes.

    submitted byEmt871167 - 5 years ago

Q: Is this bike hard to assemble?

submitted by jpopo - 6 years ago
  • A: Assembly instructions are included in the owners manual!

    submitted byRazor USA - 5 years ago
  • A: 1. Bolt the handlebars to the brackets to the top of the forks. 2. Patch the front fender using a single Bolt. 3. Secure the number plate using the snap on pegs. 4. Ensure tire pressure is 45 PSI. 5. First charge charge for 12 hours even if the light turns green. Took me about 15 minutes to assemble the hardest part is waiting for the first 12 hour charge.

    submitted byEmt871167 - 5 years ago

Q: Does bike come assembled

submitted by Ladymoe - 6 years ago
  • A: The only thing that needs to be assembled is... 1. The handlebars need to be put on brackets and bolted to the top of the forks. 2. Then you put the front fender on with one bolt 3. Then you put on the number plate which snaps with pegs. 4. Then you check the tire pressure, should be at 45 PSI. (Even though the manufacturer ships inflated and they may feel inflated, they definitely lose air over time. My tires were at 20 psi at unboxing) 5. Charge for a full 12 hours the first time even if the light turns green.

    submitted byEmt871167 - 5 years ago
  • A: This bike does not come fully assembled, assembly instructions are included in the owners manual!

    submitted byRazor USA - 5 years ago

Q: Are you able to replace the battery on this diet bike? Ours got over charged and isn’t working anymore. What type of battery does it take?

submitted by Attebury - 8 days ago
  • A: Yes, you can purchase a replacement battery on our website at www.razor.com or by calling us toll free at 866-467-2967. We are available Monday – Friday from 8am – 5pm PST.

    submitted byRazor USA LLC - 3 days ago
    Brand expert

Q: This bike is too low and is uncomfortable to ride even for 8 year old. His knees are hitting handles while turning. A bit disappointed. Is it possible to raise the bike seat height ?

submitted by dash - 4 months ago
  • A: Unfortunately, the seat on the MX350 is not adjustable.

    submitted byRazor USA LLC - 3 months ago
    Brand expert

Q: Does this have any sort of suspension or is it a hard frame?

submitted by Stinky - 5 months ago
  • A: No, the MX350 does not come with suspension.

    submitted byRazor USA LLC - 3 months ago
    Brand expert

Q: How is the quality? How long does the battery really hold up?

submitted by John R - 5 months ago
  • A: With a full charge, the MX350 can last up to 60 minutes of continuous use on low speed mode and up to 30 minutes of continuous use on high speed mode. All Razor products come with a 90-day manufacturer’s warranty from the date of purchase. Extended warranty plans may be available through the retailer at the time of purchase.

    submitted byRazor USA LLC - 5 months ago
    Brand expert

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