Q&A(24)
Q: Whats the percent of retinol in it,, 1, 1.5,, 2, 2.5 are common
A: Hi there! The amount of retinol in this product is proprietary. Thanks for your question!
submitted byRoC Team - 6 years agoBrand expertA: Hi there! Thanks for reaching out. The amount of retinol in our products is proprietary.
submitted byJohnson & Johnson - 6 years agoBrand expertA: I contacted ROC via email. Their response stated that it’s their policy not to disclose that info.
submitted byPC - 1 month ago
Q: What color is this supposed to be? I purchased from a different store and it's a clear orange/yellow color and has an unpleasant smell. Is that normal?
A: Hello, we’re sorry to hear about this and we’d like to gather some additional information regarding your experience. Please reach out to our customer service team at roc@rocskincare.com for further assistance. We’re available Monday-Friday 9AM - 5PM ET.
submitted byRoC Team - 2 months agoBrand expert
Q: Hi! Can you use this with RoC’s Retinol Correxion Line Smoothing Max Hydration Cream (fragrance free - 48 hour deep hydration)?
A: Hello, yes, absolutely! We recommend applying Deep Wrinkle Serum first, then Max Hydration Cream.
submitted byRoC Team - 4 months agoBrand expert
Q: Hello, does this product get rid of or reduce the appearance of under eye wrinkles ?
A: Hello, we recommend checking out our Line Smoothing Eye Cream to help target fine lines, dark circles, and puffiness.
submitted byRoC Team - 7 months agoBrand expert
Q: Hello does this product get rid of or reduce under eye wrinkles ?
A: Hello, our Deep Wrinkle Serum can be applied to the face and neck. We recommend checking out our Line Smoothing Eye Cream to help address fine lines, dark circles, and puffiness.
submitted byRoC Team - 7 months agoBrand expert
Q: Does this product reduce under eye wrinkles ?
A: Hello, we recommend checking out our Line Smoothing Eye Crema to address 3 major eye area concerns: fine lines, dark circles, and puffiness.
submitted byRoC Team - 7 months agoBrand expert
Q: What does proprietary mean when refered to how much retinol it contains
A: Hello, RoC uses the highest standard of pure, stabilized retinol in our Retinol Correxion products, which are known to be highly effective with clinically proven results. The exact percentage of retinol varies across our line.
submitted byRoC Team - 9 months agoBrand expert
Q: Can this product reduce above lip lines?
A: Hi! Thank you so much for reaching out! This product can be used for the above lip lines, as it can be applied all over the face. For more information about this serum, you may check out this link: https://www.rocskincare.com/products/retinol-correxion-deep-wrinkle-serum-1
submitted byRoC Team - 1 year agoBrand expert
Q: Since the answer to what percentage of retinol is that it's "proprietary"...can you tell me if this is safe to use during pregnancy?
A: Thank you for reaching out! Always talk to your doctor or primary care physician before starting a new skincare regimen if you are pregnant or breastfeeding.
submitted byRoC Team - 1 year agoBrand expert
Q: The description says this is hypoallergenic, yet also says there is fragrance. How can it be hypoallergenic if it is scented?
A: Hello! Companies often use the term hypoallergenic when products are fragrance-free or don't contain ingredients that are considered to be the most common allergens, but any component of a product has the potential to be an irritant to your skin. Thank you!
submitted byRoC Team - 2 years agoBrand expert