Secret Whole Body Aluminum Free Deodorant Spray - Lilac & Waterlily - 3.5oz

Thank you for reaching out about our Secret Whole Body Aluminum Free Spray Deodorant with Lilac and Waterlily. While we're glad you liked the scent, it disappoints us to hear that you didn't get the odor protection you were looking for and that there was a sticky feeling left on your skin. That's not the experience we want for our consumers and will be sure to share this with the rest of our team. As you may know, the level of odor protection depends on your body chemistry. Changes in your diet, stress, and activity levels may also affect the product's performance. It may be helpful to know that odor is caused by bacteria in the presence of sweat. While our formula was designed to protect odor, it isn't designed to prevent sweat. Sweat is the body's process for temperature regulation therefore, we do not want to prevent this natural process. To prevent wetness for your underarms, we recommend using an antiperspirant deodorant which contains aluminum to help protect against wetness and odor. The sticky feeling you had may have been a result of too much product being used and too closely to the skin. For a better experience, try using less than you normally would and spraying at least 6 inches from your underarm. We'd like to assist you further. Please give us a call at (800) 964-1947 or email us through our Contact Us Page so we may do so.

We’re very sorry about your experience with our Whole Body Lilac & Waterlily Deodorant Spray, and understand how upsetting something like this can be. Safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed, so this isn’t what we'd expect. Please give us a call at 1-800-964-1947, or email us through our website's Contact Us page so we can learn more.

Thank you for getting in touch about our Secret Whole Body Aluminum Free Spray Deodorant with Lilac and Waterlily. While we are glad that you enjoy our Clinical Strength product, we are sorry to hear that you didn't receive the odor protection you were hoping for with your recent experience. Your experience isn't one we expect you to have and you can trust that we are reporting this to the rest of our Secret Team. As you may know, the amount of protection you receive can vary depending on one's body chemistry. Some factors such as activity levels, diet, and stress, can all be contributing to the product not working as effectively. It may help to know that odor is caused by odor in the presence of sweat. While our formula is designed to fight odor, it isn't designed to prevent sweat. Sweating is our body's process for temperature regulation and we did not want to prevent this natural process. To help fight sweat and odor for your underarms, we recommend using an antiperspirant. Please give us a call at (800) 964-1947 or email us through our Contact Us Page so we can better assist you.

Thank you for sharing your encounter with our Secret Aluminum Free Whole Body Spray Deodorant with Lilac and Waterlily. We're glad that our Waterlily Dry Spray product works really well for you. However, it is disappointing to hear that you disliked the scent, that you weren't able to get the odor protection that you desired with your recent experience, and that you actually seemed to smell worse. This truly isn't the kind of experience we expect you to have and we understand how it can be frustrating. So we can be sure that your comments get the attention they deserve, we'd like to collect some additional information. You can be sure that every detail shared will be reported to our Health and Safety Team and the rest of our Secret Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. As you may know, the level of odor protection can vary depending on one's body chemistry. Factors such as changes in diet, stress, and activity levels can all affect how the product performs. Odor is caused by bacteria in the presence of sweat. While our product does help protect against odor, our formulation isn't designed to prevent wetness. Sweat is the body's process for temperature regulation therefore, we do not want to prevent this natural process. We recommend using the product twice a day, once during the day, and again at night before bed. We'd like to collect more information regarding your experience. Please give us a call at (800) 964-1947 or email us through our Contact Us Page so we can better assist you.

Thank you for reaching out about our Secret Whole Body Aluminum Free Deodorant Spray with Lilac and Waterlily. We value your loyalty to our product and want to apologize deeply for your recent experience. We understand your frustrations but we want to assure you that this truly isn't the kind of experience we want or expect you to have. We want your comments to get the attention they deserve. To do so, we'd like to collect some additional information from you. Please be assured that any details provided will be reported immediately to our Health and Safety Team and the rest of our Secret Team. We thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. The product seeming sticky may be the result of too much being used. If you're ever interested in using another spray, we recommend using less than your normally would and try spraying in a circular motion. Also, the level of odor protection depends on your body chemistry and can be affected by changes in diet, stress, and activity levels. Odor is caused by bacteria in the presence of sweat. While our product does help protect against odor, our formulation isn't designed to prevent wetness. Sweat is the body's process for temperature regulation therefore, we do not want to prevent this natural process. To prevent wetness for your underarms, we recommend using an antiperspirant deodorant which contains aluminum to help protect against wetness and odor. Please give us a call at (800) 964-1947 or email us through our Contact Us Page so we can better assist you.

Thank you for reaching out about our Secret Whole Body Aluminum Free Spray Deodorant with Lilac and Waterlily. We're sorry to that the product you received seemed to have an off scent. Our products are put through many quality checks to ensure they reach you in the best of conditions. What you've shared isn't something we would expect and you can be sure that we are reporting this to our Quality Assurance Team. There's a chance that the product was stored in extreme temperatures or it may have been left open and the fragrance evaporated. Please give us a call at (800) 964-1947 or email us through our Contact Us Page so we can better assist you.