Q&A(19)
Q: Does this filter smoke?
A: The filter shouldn't smoke.
submitted bySharkNinja Product Expert - 5 months agoBrand expert
Q: why is there a prop65 warning?
A: We're required by law in the State of California to include the Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning. Where it's not feasible to test every single chemical, we're including the label with all our products. Please rest assured that all Shark Clean products comply with all applicable laws and regulations.
submitted bySharkNinja Product Expert - 4 months agoBrand expert
Q: Which prop65 chemicals and materials does this product contain?
A: This product includes a Proposition 65 warning due to possible trace amounts of chemicals like lead or phthalates found in components such as power cords. SharkNinja includes this warning to comply with California law, and all materials meet safety standards.
submitted bySharkNinja Product Expert - 9 days agoBrand expert
Q: Does this help with odors in a home?
A: Yes, the Shark® Air Purifier filter is equipped with activated carbon. This is designed to absorb household odors and VOCs (volatile organic compounds) such as formaldehyde, acetone, and butanol.
submitted bySharkNinja Product Expert - 24 days agoBrand expert
Q: Does this help with odors?
A: Yes, the Shark® Air Purifier filter is equipped with activated carbon. This is designed to absorb household odors and VOCs (volatile organic compounds) such as formaldehyde, acetone, and butanol.
submitted bySharkNinja Product Expert - 24 days agoBrand expert
Q: Filter will not register and clean air says 0% even when I replace the filter. Is there a way to reboot?
A: We're so sorry to hear that your air purifier is not working properly. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: I know this says it works up to a larger sq ft. But would it be okay to be used in a smaller room?
A: This air purifier is designed for rooms up to 1,200 sq. ft, but it can also be used in smaller rooms. To maximize the air purifier's filter life and performance, we recommend leaving the unit in AUTO mode. After 100% clean air status is achieved for 10 minutes in AUTO mode, the air purifier will enter ECO mode and further optimize the filter life.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: Air purifier doesn’t leave 100 % pretty sure it’s not working. Defeating having a child with allergies and nothing.
A: f your air quality never reaches 100%, make sure that the filter is properly installed without its original plastic packaging. If the filter is properly installed, then it may need replacement. Note that the filter generally requires replacement every 6–12 months, but if a high amount of particulate matter is regularly present in your air, you may need to replace the filter more often. Activities like smoking, burning candles, running a humidifier, opening windows, and cooking (among other things) can add more pollutants to your air. Make sure to survey your environment and remove anything that could be causing low air quality.
submitted bySharkNinja Product Expert - 4 months agoBrand expert
Q: Is this air filter prop65?
A: Yes. We're required by law in the State of California to include the Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning. Where it's not feasible to test every single chemical, we're including the label with all our products. Please rest assured that all Shark Clean products comply with all applicable laws and regulations.
submitted bySharkNinja Product Expert - 4 months agoBrand expert
Q: Will this work on 1200 ft appt or is it a single room square footage estimate?
A: This Shark uses Pure Air Microforce to deliver fast, powerful, and quiet purification for up to 1200 sq ft.
submitted bySharkNinja Product Expert - 3 months agoBrand expert