Q&A(18)
Q: There is a review mentioning squeaky springs. Does anyone else this problem?
A: Thank you for your inquiry. The springs can squeak, if so, you can use WD-40 to help with that.
submitted bySkywalker CustomerService - 5 years agoBrand expertA: No, I have had mine for 2 years
submitted byLeahleahleah - 6 years ago
Q: Does this include a ladder?
A: no,it does not include a ladder in this product,but a ladder can be bought to be added onto the trampoline.
submitted byjenn - 7 years agoA: The ladder is not included.
submitted bySkywalker CustomerService - 5 years agoBrand expert
Q: What is the assembled weight of this trampoline?
A: Hello, thank you for reaching out to us. The assembled weight of the product is about 165 lbs. To be exact the weight is 163.1lbs
submitted bySkywalker CustomerService - 9 months agoBrand expert
Q: My trampoline is missing two springs.
A: Hello We're sorry to hear you are missing parts, Kim. Can you please contact us on customerinquiry@skywalkerholdings.com so we can better assist you and solve your issue.
submitted bySkywalker CustomerService - 1 year agoBrand expert
Q: What are the outter dimensions of this trampoline? The space I have is 11ft by 25ft, but I want to make sure this fits properly.
A: The frame measures 9'x15'.
submitted bySkywalker CustomerService - 2 years agoBrand expert
Q: I received box 1of 3 and 3 of 3. is there a 2 of 3?
A: Yes, you will need all three boxes.
submitted bySkywalker CustomerService - 3 years agoBrand expert
Q: What are the dimensions of this trampoline? 15 feet by 9 feet?
A: Yes, the frame measures 9'x15'.
submitted bySkywalker CustomerService - 4 years agoBrand expert
Q: What is the maximum user weight capacity for this trampoline?
A: The weight limit for this trampoline is 250 lbs.
submitted bySkywalker CustomerService - 4 years agoBrand expert
Q: Is this the same trampoline as the 9x15 rectangle jump-n-dunk but without the basketball hoop?
A: Yes that is the same trampoline with out basketball hoop.
submitted bySkywalker CustomerService - 4 years agoBrand expert
Q: What is this model number?
A: Thank you for your inquiry. The trampoline model number is STRC915.2.
submitted bySkywalker CustomerService - 5 years agoBrand expert