Q&A(6)
Q: Hi, I love the Old formula as I have allergies and it did not have a scent. I can not use the new formula. Will you still be producing the old formulas also? If not you have lost a lifelong customer,
A: I have been searching for the unscented, too, after many years of use. I am allergic to perfume! There is nothing "fresh" about perfume, only more chemicals. Please return the old recipe to shelves
submitted byMary - 1 year agoA: Yes, the smell changed and I do not like it. I buy the Trarget brand,Up & Up, now.
submitted bysensitive to smells - 1 year agoA: I agree completely. It is awful that after all these years of using this Softsoap product that Colgate would change the formula without making the original unsented available anymore.
submitted byJeffS - 2 years agoA: Haven't you heard, so many people want your old formular back! What is mean when you say "Our goal is to make a wide variety of hand soaps with amazing fragrances so everybody can find one to enjoy"?
submitted byJeffS - 1 year agoA: We’re sorry our new fragrance didn’t meet your expectations. Our goal is to make a wide variety of hand soaps with amazing fragrances so everybody can find one to enjoy! Please call us at 1-800-255-7552 M-F 9:00 am to 5:30 pm EST so that we can make this right for you.. We look forward to hearing from you!
submitted byColgate Palmolive Consumer Affairs - 2 years agoBrand expert
Q: WHY is there yellow and red dye in your aloe Vera soap? I stopped buying the clear soft soap after years of using it when I found out it had violet dye. I thought the aloe Vera did not have dye years ago…why now? Sorry, you just lost a 20 year customer.
A: We're sorry to see your disappointment with our Soothing Clean hand soap. We'll share your feedback with our team.
submitted byColgate Palmolive Consumer Affairs - 8 months agoBrand expert
Q: does this soap contain any animal derived ingredients?if so, what are they and the sources of them? thank you
A: Hi, Thanks for the question. There are no other animal derived ingredients in the making of our Soothing Clean Liquid Hand Soap. Please contact our customer service team if you have any other questions. We hope this helps.
submitted byColgate Palmolive Consumer Affairs - 2 years agoBrand expert
Q: Will your company being going back to the OLD Softsoap formula? I used Soft Soap for years because my skin is sensitive and eczema-prone. This product now flares my hand eczema, and makes them itch!
A: We are very sorry to hear about this and want to make this right. Please reach out to us at 1-800-468-6502 so our team can properly assist you further.
submitted byColgate Palmolive Consumer Affairs - 3 years agoBrand expert
Q: What color is this soap? Is it clear?
A: Hi there! Our Softsoap Soothing Aloe Vera Liquid Hand Soap is a creamy opaque liquid. Hope this helps you.
submitted byColgate Palmolive Consumer Affairs - 4 years agoBrand expert
Q: Is this soap antibacterial? It doesn't say so anywhere on the packaging.
A: Hi! This particular variant of Softsoap is not an antibacterial. All of our Softsoap Hand Soaps when used as part of proper hand washing will wash away bacteria. The Antibacterial Softsoap variant is clinically proven to eliminate 99.9% of bacteria* while doing so. In terms of COVID-19, the virus is so new that neither we, nor other companies that we are aware of, have tests specifically for it. The CDC and the FDA say regular handwashing, particularly before and after certain activities, is one of the best ways to remove germs, avoid getting sick, and prevent the spread of germs to others. Hope this helps.
submitted byColgate Palmolive Consumer Affairs - 5 years agoBrand expert