Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones

Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! You can enhance your experience with noise canceling by following the steps here: https://cutt.ly/Zrt6ioH0 Moreover, we appreciate your feedback regarding disconnecting the headset when taken off; we are glad to hear from our customers and are always working to develop our products to fulfill your needs. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi Krid 01, We regret to hear that you are not satisfied with the WH-1000XM5. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). When using the touch sensor, make sure to use it correctly. You may find this link helpful: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony Sound Connect” app. If the unusual sound is happening to multiple places or the headset is not working as expected, resetting and initializing the headphones may help resolve those issues: Resetting the headset -Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor. -Press the (power) button and the NC/AMB button simultaneously. The headset will be reset. The pairing information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Initializing the headset -Turn off the headset. Remove the USB Type-C cable. -Press and hold the (power) button and the NC/AMB button for about 7 seconds. When the initializing is complete, the indicator (blue) flashes 4 times. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. Hope this helps. If the issue is resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph

Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Moreover, we appreciate your feedback regarding the design of the headset; we are glad to hear from our customers and are always working to develop our products to fulfill your needs. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! If any assistance is needed, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi RLSRides, You made the right choice! We're thrilled that you like the noise canceling function, comfort, dedicated app, and touch controls of the headphones. Thank you for choosing Sony! -Ralph

Hi Sayooj, Awesome! We’re delighted to hear you’re enjoying the sound quality and active noise cancellation. Happy listening and thanks for the 5-star rating on the product! -Jess

Hi, Thank you for your feedback. We're glad to hear that you're happy with the sound quality of your WH-1000XM5. Yet, we're sorry to learn about the issue you encountered. We do understand how frustrating it can be when a product breaks unexpectedly, even with careful use. Please contact us to assist you in arranging a repair service using this link: https://cutt.ly/leABWCVc Omar @Sony Support UK

Hi, Thank you for your feedback, We're sorry to hear that one side stopped working with your WH-1000XM5. This is not the norm, as we strive to deliver the best quality possible. Yet we're happy to hear that you're enjoying the sound quality and noise cancellation of your WH-1000XM5. In an attempt to fix the issue, you can try these steps: - Resetting the headset: https://cutt.ly/nrt6JWGZ - Initializing the headset to restore factory settings: https://cutt.ly/Yrt6JJYw For the warranty query, you can contact us to tackle this issue further for you. You can contact us using this link: https://cutt.ly/leABWCVc Omar @Sony Support UK

Hi, Thank you for your review. We're sorry to hear that the WH-1000XM5 sound quality isn't up to your liking; this is not the norm as we strive to deliver the best quality possible. The WH-1000XM4 is a fantastic pair of headphones, and we do understand that design and sound preferences can vary. The WH-1000XM5 was designed for enhanced comfort, improved noise cancellation, and clearer audio. You can use the sound quality mode to enhance your sound experience from here: https://cutt.ly/drrDeaoB Also, you can use the equalizer to customize soundscape: through our Sony | Sound Connect App: https://cutt.ly/Xrt6Obkp If any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Omar @Sony Support UK