$399.99 when purchased online
Target Online store #3991
About this item
Highlights
- Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
- Magnificent Sound, engineered to perfection with the new Integrated Processor V1
- Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
- Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
- Ultra-comfortable, lightweight design with soft fit leather
- Multipoint connection allows you to quickly switch between devices
- Carry your headphones effortlessly in the redesigned case.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Estimated Charge Time: 3.5 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Connection Type: USB
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314264
UPC: 027242923232
Item Number (DPCI): 008-07-6495
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8.625 inches length x 2.844 inches width x 11 inches height
Estimated ship weight: 1.62 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does the plastic hinge break after a few months?
submitted by Alec - 6 months ago
A: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.
submitted byBen - 5 months agoA: Is the Sony WH-1000XM5 a refurbished product?
submitted bykim - 10 days agoA: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST
submitted byRena - 6 months agoTarget expert support
Q: Is the Sony WH-1000XM5 a refurbished product?
submitted by kim - 11 days ago
A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 9 days agoTarget staff support
Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?
submitted by Rebecca - 4 months ago
A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMike - 4 months agoTarget expert support
Q: Hi is there any student discount for this
submitted by Cade - 6 months ago
A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 6 months agoTarget staff support
Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?
submitted by KD James - 7 months ago
A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 7 months agoTarget staff support
Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.
submitted by Mikko - 1 year ago
A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 1 year agoTarget expert support
Q: Do they come with wire for a piano that is not capable of wireless connection?
submitted by Jan - 1 year ago
A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.
submitted byRena - 1 year agoTarget expert support
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Summary of reviews
The Sony WH-1000XM5 headphones are celebrated for their exceptional sound quality and industry-leading noise cancellation, making them ideal for various environments like commuting, studying, or traveling. Guests appreciate the comfortable fit, intuitive touch controls, and impressive battery life, which enhances the overall listening experience. While some users have reported durability concerns, the overall performance and features make these headphones a top choice for audio enthusiasts seeking premium quality.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 1395 reviews
58% would recommend
58 recommendations
Great headphones, potentially flawed hinge
4 out of 5 stars
- 3 days ago
originally posted on sony.com
So far since purchased I've enjoyed these, great sound quality, great design, good anc. Only thing is, many owners of these have the hinge eventually break, seems to be a weak point for all. With proper care and use of the case this hopefully won't be an issue though!
Gift for my hubby
5 out of 5 stars
Kat84 - 5 days ago
originally posted on sony.com
I bought this as a birthday gift for my husband, he is very happy and loves this Headphones.
Sony Let Me Down—Not Buying Again
2 out of 5 stars
- 5 days ago
originally posted on sony.com
Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.
1 reply from Sony North America Customer Support team - 3 days ago
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience with the Headphones. We understand your frustration regarding the build quality, especially after such a short period of time after the warranty has expired. We sincerely apologize for the inconvenience you've encountered. We truly value your investment in Sony. We also understand your decision to explore other options, but we hope that, in the future, you might consider giving our products another try. Your satisfaction is important to use and we're committed to improving based on experiences like yours. For further assistance, we recommend reaching out to our product support team via phone call at 239-245-6366 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET. Best regards, - Stephanie
excellent headphones
5 out of 5 stars
Royalsue - 6 days ago
originally posted on sony.com
I bought the headphones before a trip abroad as I wanted noise cancelling for the long haul flights and they work like a dream. so much easier to hear the movie and great for listening to music. They really cut out the noise of the plane.
Amazing headphones
5 out of 5 stars
Thumbs up graphic, would recommend
Sony xm5000 - 8 days ago, Verified purchaser
Amazing. I have multiple brand headphones from Apple to beats to Boise and these are my favorite. The battery, Bluetooth connection are better and the sound is great
The pivot point will break in a year.
1 out of 5 stars
Thumbs down graphic, would not recommend
Stonedbanana - 10 days ago, Verified purchaser
Do not buy these if you plan on wearing them every day. There are three pairs in my family and every single one has broken at the structurally flawed pivot point for the earcup within two years. Some below that point, some above, and broke above after the bottom break was repaired and reinforced. I bought my first pair to replace the XM3. I had that pair for over for years and I accidentally broke them by putting them in loosely in my laptop bag while flying across the country. These hinges worried me from day one so I keep them in the case when I'm not wearing them and mine still broke twice within a month. I should have gotten the XM4s.
Great features..
5 out of 5 stars
CookieLad - 11 days ago
originally posted on sony.com
An amazing selection of features,a great number of which can be adjusted to your own personal taste though the App, their lightweight construction and superb comfort makes them superb for prolonged listening... which is enabled by the long battery life. The connection range is also impressive but does vary ( surrounding environment or property construction) and the noise cancelling ability is very impressive, with a simple sensor on the ear cup to disable,pause,skip etc etc...so far I'm impressed with them.
Best ANC for a headphone
5 out of 5 stars
Makkens - 11 days ago
originally posted on sony.com
Lightweight and very comfortable. Can be wore over a long period of time with a remarkable ANC function. Very good for travelling, noisy environment, study and gym. While walking on the road NC function not advisable better to be switched to ambient for safety purposes.
These are a great product
5 out of 5 stars
mallecko - 11 days ago
originally posted on sony.com
I have had this for a few weeks to replace a pair of headphones from another brand They are simple to use and the sound quality is great and they are also great aesthetically. On buying these I know hey did not fold in the same way the predecessor did, but as I only occasionally use these for travel this is not a bad thing to mark down Overall very happy with this
Sony Headphones 1000XM5
3 out of 5 stars
Riscosman - 12 days ago
originally posted on sony.com
Light, bulkier, sound quality is amazing. Learning how to control the headphones without paper instructions is a bit naff. I don’t like the case too texturised. Noise cancelling is cool. I use Bose Ultra too so comparing them in detail. A bit sweaty over the ears after a while? Good value but how many are replacing their M3’s?
1 reply from Sony support team team - 10 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! Yet, we're sorry to hear that you're facing difficulties with the headset. It's worth mentioning that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste: https://cutt.ly/Fru5mz1q However, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings, and features: https://cutt.ly/yrpusNKI Also, to prevent burning or malfunctioning due to getting wet, make sure to not use the headset or charge it while it's wet with sweat. You can follow the steps here to correctly wear the headset for maximum comfort and to reduce the sweat issue: https://cutt.ly/Hrpuf0QA Moreover, we appreciate your feedback regarding the material of the case; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Value for money
5 out of 5 stars
anonymousnickname - 13 days ago
originally posted on sony.com
They're very comfortable. I wear them all day for work but they don't hurt my ears like other headphones. Very clear sound, suitable for at home work.
Awesome Noise Cancellation
5 out of 5 stars
Sweeney01 - 13 days ago
originally posted on sony.com
First Sony set I’ve had but it won’t be my last. 1st class sound, app and noise cancelling lightweight headset.
Sound and features
5 out of 5 stars
Gunj123 - 13 days ago
originally posted on sony.com
Very very very excellent sound 🔥🔥 Whenever i listening from this headphones i feel like I'm in heaven Built quality is pretty good
Disgraceful product with clear defect
1 out of 5 stars
Jerseyjokes - 14 days ago
originally posted on sony.com
Countless people are having the exact same failure to the hinge. Barely used them and always kept them in the case. Never mishandled and snapped while putting them on my head.
Great Product as Promised
5 out of 5 stars
ashishescape - 14 days ago
originally posted on sony.com
Great design and Quality. Worth the price if not more.
Please save yourself
1 out of 5 stars
Hrushi - 14 days ago
originally posted on sony.com
This is my last Sony product ever. I have WH1000MX5. These headphones have a ridiculous feature called Speak to chat which stops your music if you utter one word from your mouth. Even a sigh. Worst feature I have ever seen on a product. That’s not even the worst part. Despite repeatedly going through the app on disabling the feature, it still miraculously starts on its own. I wrote to the product support, I stopped automatic update, but this still never stops bothering me. Buy Bose or Apple and stop yourself from a life of frustration.
1 reply from Sony North America Customer Support team - 8 days ago
Hi Hrushi, We regret to hear that you are not satisfied with the WH-1000XM5. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). The Speak-to-Chat function may suddenly activate even though it is disabled in the Sony Sound Connect app. To help prevent this issue, avoid inadvertently touching the right earcup (a two-finger touch activates Speak-to-Chat) or temporarily turn off the Touch sensor control panel in the app. -Open the Sony Sound Connect app. -Tap the System tab. -Disable Touch sensor control panel. Hope this helps. In case you need further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph
High Standard
5 out of 5 stars
Amadeus51 - 15 days ago
originally posted on sony.com
I purchased the Sony1000 XM5 Headphones recently and was hugely impressed with the sound quality and intense Bass interpretation.
Exactly what I needed
5 out of 5 stars
RMKL - 15 days ago
originally posted on sony.com
I had a few requirements when choosing headphones - these were the only ones on the market that ticked all my boxes so I chose them. They have exceeded my expectations though. They fit my small head. They are comfortable and completely cover my ears. - not difficult to wear with earrings. They do not squash the arms of my glasses. They charge quickly. the case is solid and well designed. Charle lasts ages. noise cancelling is amazing - the feature where it reacts to voice and stops music so you can talk is genius. Covering the right ear with your hand is by far the most useful feature if you are a commuter. Swiping in the outside to skip tracks of for volume etc works really well, nice and easy. Overall I couldn't be more pleased.
Quality
4 out of 5 stars
Girllll - 15 days ago
originally posted on sony.com
Sophisticated feel although not as loud as I would’ve expected. It also just be that I haven’t adjusted the settings properly??
1 reply from Sony support team team - 11 days ago
Hi, Thank you for your feedback. We are glad that you are happy with the quality of your WH-1000XM5. We hope you continue to enjoy them for years to come. Yet, we're sorry to hear that the sound is low. You can use the Sony Sound Connect App to adjust the sound settings: https://cutt.ly/8ro4YzA8 Also, there are 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app: https://cutt.ly/6ro4UgnT. You can check this link for the low sound issues: https://cutt.ly/Hro4UWmX. If the issue persists, you can try these steps: - Resetting the headset: https://cutt.ly/3ro4UBkF - Initializing the headset to restore factory settings: https://cutt.ly/Hro4U3ly If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
The headphones are extremely light and comfortable
5 out of 5 stars
Wonko - 16 days ago
originally posted on sony.com
Really happy that I decided to go for this brand and not others that I have in the past. The sound is great and and you don’t feel them on your head. So light and the sound reduction is brilliant. Quality product and very happy.