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Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones
$299.99 reg $399.99
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Ends Sunday save $100.00 (25% off)ColorBlack
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About this item
Highlights
- Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
- Magnificent Sound, engineered to perfection with the new Integrated Processor V1
- Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
- Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
- Ultra-comfortable, lightweight design with soft fit leather
- Multipoint connection allows you to quickly switch between devices
- Carry your headphones effortlessly in the redesigned case.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Estimated Charge Time: 3.5 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Connection Type: USB
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Wireless
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314264
UPC: 027242923232
Item Number (DPCI): 008-07-6495
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8.625 inches length x 2.844 inches width x 11 inches height
Estimated ship weight: 1.62 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does the plastic hinge break after a few months?
submitted by Alec - 1 year ago
A: Is the Sony WH-1000XM5 a refurbished product?
submitted bykim - 8 months agoA: Mine broke after about 5 months, not sure how
submitted byAB - 7 months agoA: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.
submitted byBen - 1 year agoA: How long is warranty
submitted byBrenda - 2 months agoA: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST
submitted byRena - 1 year agoTarget expert support
Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.
submitted by Person BUYING from you - 7 months ago
A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 7 months agoTarget staff support
Q: Is the Sony WH-1000XM5 a refurbished product?
submitted by kim - 8 months ago
A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 8 months agoTarget staff support
Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?
submitted by Rebecca - 1 year ago
A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMike - 1 year agoTarget expert support
Q: Hi is there any student discount for this
submitted by Cade - 1 year ago
A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 1 year agoTarget staff support
Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?
submitted by KD James - 1 year ago
A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 1 year agoTarget staff support
Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.
submitted by Mikko - 2 years ago
A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 2 years agoTarget expert support
Q: Do they come with wire for a piano that is not capable of wireless connection?
submitted by Jan - 2 years ago
A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.
submitted byRena - 2 years agoTarget expert support
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Guests are saying
The Sony WH-1000XM5 headphones offer an impressive combination of sound quality, noise cancellation, and comfort, making them ideal for music lovers and gamers alike. Guests appreciate the long battery life and quick charging capabilities, which enhance their listening experience. However, some concerns have been raised regarding build quality and durability, particularly with the hinges. Overall, these headphones are a strong choice for those seeking premium audio performance and advanced features.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 1514 reviews
55% would recommend
69 recommendations
5 out of 5 stars
10 November, 2025
originally posted on sony.com
Go direct to Sony.
Did loads of research before purchasing 1000XM5 headphones, now I own a set and have used them for three weeks I am very pleased with sound quality. They are comfortable, easy to use and great value for money. Would recommend them and suggest you go direct to Sony as their prices are keen and in my case cheaper than other online outlets.
5 out of 5 stars
8 November, 2025
originally posted on sony.com
great features
The best of the best headphones at reasonable price
1 out of 5 stars
6 November, 2025
originally posted on sony.com
Poor Quality and Reliability
I moved over from Sennhieser based off review siting quality ANC and sound. These headphones are great, when they work. My orignial pair had to be repaied twice, within the 1 year gaurentee for similar issues. Sony provided a replacment when they failed for a 3rd time. The replacment headphones lasted 8 months before failing on a well documented popping issue with the ANC. Sent in for repair and Sony said I would need to pay for the repair. After a frustratrated email reply Sony carried out the repair free of charge. These headphone clearly have quality control and design issues that were not fixed in developmenent or manufacturing. For a premium headphone they arn't even very solid being prodomenmtly plastic and with no IP rating at all. Save your money and buy a brand like Sennhieser.
1 reply from Sony UK team - 7 days ago
Hi, Thank you for your feedback. We're sorry to hear about your experience with your WH-1000XM5 and that you're experiencing a noise cancelling issue with your headset. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible. If you face any similar noise cancelling issues with your headset, you can follow the steps here: https://cutt.ly/ttqOarQp In case the issue remains, you can follow the steps below and test again: 1. Try connecting the headset to different devices. 2. Try playing different contents. 3. Restart the device being connected, such as your computer or smartphone. 4. Update the headset to the latest software version using this link: https://cutt.ly/ftqOsq6G 5. Reset the headset by following the steps here: https://cutt.ly/LtqOsoFc 6. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/StqOskWO Furthermore, we appreciate your feedback regarding the material and IP rate of the headset; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK
1 out of 5 stars
5 November, 2025
originally posted on sony.com
WH-1000XM5 subpar design - No Support
My son received these headphones (WH-1000XM5 as a gift last Xmas from his grandmother and within a year, the plastic connection broke from simple use. Despite having a “manufacturer warranty” , Sony has no interest in replacing or compensating him for a clearly subpar product. My daughter has the same headphones and the charging port melted. Yes - melted. So there is a trend here of poorly designed and supported product by Sony and based on this, I will never buy any Sony products due to the fact that the company doesn’t stand behind their products. I gave my son my Sennheiser headphones and he is very happy with them. Much better headphones. So from one tech-heavy family to another - Don’t buy Sony headphones!!!
1 reply from Sony North America Customer Support team - 9 days ago
Hi Scorea, Thanks for reaching out to us. We can certainly understand your frustration when a product doesn't fulfill expectations, especially when it was a gift. We're sorry to hear about the issues your son and daughter have experienced with their WH-1000XM5 headphones. We're genuinely sorry to hear that the plastic connection on your son's headphones broke. Damage from simple wear and tear or physical stress of that nature is not covered under our standard manufacturer's warranty. To help you with a cost-effective solution, we have partnered with our official parts supplier, Microland, to offer a low-cost repair service for this type of issue. You can contact them directly for service arrangements: Phone: 1-905-940-1982 Email: sony@microland.ca The issue with your daughter's headphone charging port melting is something we take very seriously. We will absolutely investigate this report appropriately. To allow us to fully evaluate this concern and determine what happened, we will need to examine the product itself. Please email us at cec@sony.ca. Once we have your contact information, we can make the necessary arrangements to have the product evaluated. We appreciate your feedback on our Sony products. We are sorry this happened. Sincerely, Estefany
5 out of 5 stars
4 November, 2025
originally posted on sony.com
Great choice for me
Super quality, extremely comfortable and easy to get set up
5 out of 5 stars
4 November, 2025
originally posted on sony.com
Excellent Headphones
I've had this headphones for about a month. The headphone is beautifully designed and the sound sound quality is next to none. I love the touch and noise cancelling features. However, it leaks outside noise when you turn your head to the right.
5 out of 5 stars
Thumbs up graphic, would recommend
31 October, 2025Verified purchase
(no review title)
Sound quality is fantastic. Very comfortable. I took these with me on a trip i took by airplane. The noise cancellation was a game changer blocking out everyone and everything around me. I actually was able to fall asleep on the ride!
5 out of 5 stars
24 October, 2025
originally posted on sony.com
Quality headphones !
I am very pleased with my new headphones ! The sound quality is excellent. I also want say that these headphones do not have those horrible creaking noises you get with cheaper poor quality headphones when you move your head around, which is wonderful.
5 out of 5 stars
21 October, 2025
originally posted on sony.com
Such a clear and whole sound
A fabulous birthday present, the sound quality is fantastic
1 out of 5 stars
17 October, 2025
originally posted on sony.com
Not worth it
Headphones totally stopped working in a little over a year, Sony will not offer to repair or any support - they just told me to go find a headphone repair center. Google around, there are known problems with these and the software also sucks.
1 reply from Sony North America Customer Support team - 28 days ago
Hi Cust123, We sincerely apologize for the experience you're having with your WH-1000XM5 headphones. We completely understand your frustration after they stopped working. Since your headphones are now out of the limited one-year warranty, you are correct that we can no longer offer a direct repair or replacement service through Sony. However, we can still absolutely point you toward our authorized service center, Encompass, who specializes in repairs for our products. Find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If, for some reason, Encompass is unable to assist with the repair, a great next step is to look for a local electronics repair servicer. You can often find reputable local businesses by checking a business directory like the Yellow Pages. Thanks for considering Sony products. We truly are sorry that you're running into this issue. Sincerely, Estefany
4 out of 5 stars
16 October, 2025
originally posted on sony.com
untangled at last
Been meaning to go wireless for ages, glad I did, 'phones are comfortable to wear and sound quality excellent
1 reply from Sony support team team - 28 days ago
Hi, Thank you for your feedback. We're glad to hear that you are enjoying your WH-1000XM5. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
3 out of 5 stars
16 October, 2025
originally posted on sony.com
Decent performance but uncomfortable and fragile.
Noise cancelling is great, sound quality is decent once you've tweaked it with the EQ on the app. Headband is uncomfortable after about 30 mins and the hinges feel really delicate. Lots of users reporting quality issues with headband padding, too.
1 reply from Sony support team team - 28 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that you're facing difficulties when wearing them. You can find how to wear the headset correctly to prevent any discomfort here: https://cutt.ly/trxZ9hYu Furthermore, regarding your feedback on the fit and material! The XM5, with its "soft fit leather" provides a snug fit around the head, reducing pressure on the ears while blocking external sounds. However, your input helps us improve our products to better match your preferences, we will pass it through the proper channels for future consideration and development. Additionally, you can find the precautions at this link: https://cutt.ly/Kr3CtGvP If you need any further assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
5 out of 5 stars
15 October, 2025
originally posted on sony.com
Just perfect
Comfortable to wear and great sound. Easy to set up.
2 out of 5 stars
13 October, 2025
originally posted on sony.com
Fragile Earmuff Stems
Have not owned more than 7 months and one of the earmuff stems broke. Called for Warranty and they said not covered.
1 reply from Sony North America Customer Support team - 1 month ago
Hi, thank you for your review! We are truly sorry to hear that the stem on the earmuff of your WH-1000XM5 headphones broke in less than seven months, and that this issue was not covered under warranty when you called. We understand how frustrating and disappointing that must be, especially for a premium product. Damage to the physical structure of the headphones, such as a broken stem, is typically classified as physical or accidental damage. Standard limited warranties usually cover defects in materials or workmanship, but they unfortunately do not cover breaks or physical damage from use. We do have an option for you to receive a repair through our authorized servicer, Encompass. They handle out-of-warranty services for physical damage to the WH-1000XM5 headset. To check the details, including the flat-rate pricing and to start the repair submission process, please visit their dedicated repair page here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services We appreciate you choosing Sony and regret the inconvenience this break has caused. We hope this repair option helps you get back to enjoying your headphones quickly! Best regards, Gus, Sony North America Customer Support
3 out of 5 stars
13 October, 2025
originally posted on sony.com
Dissapointed..
Noise cancelling is very good...spent hours adjusting the equalizer and still not satisfied with the sound..sound quality for the cost of the headphones is not great..
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the Noise Cancelling feature on your WH-1000XM5. Yet, we're sorry to learn that that the sound quality didn't meet your expectations. We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0 You may also use the Sound Connect app to adjust the sound settings up to your liking: https://cutt.ly/lrxE9vFA If the issue remains, please follow the steps below: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset following the steps here: https://cutt.ly/TrxmtOpA Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Nadine @Sony Support UK
1 out of 5 stars
Thumbs down graphic, would not recommend
11 October, 2025
No Charger Included
No charger for $400 headphones is HIGHWAY ROBERY.
1 out of 5 stars
Thumbs down graphic, would not recommend
8 October, 2025
Disappiont
Hello, Today I had a very disappointing experience at Target. Around 3 PM, I saw a discounted price for Sony headphones online. I went to the store, found the item, and was told by the staff that the discount only applies to online orders and I could place the order and pick it up two hours later. I followed their instructions, completed the purchase online, and came back two hours later, only to find out that my order had been cancelled. I spent time and effort for nothing. I am very disappointed with this experience and would like to know why my order was cancelled and if you can honor the online price in-store.
5 out of 5 stars
27 September, 2025
originally posted on sony.com
Awesome device
I Bought the product about 2 weeks, no regrets at all
3 out of 5 stars
Thumbs down graphic, would not recommend
26 September, 2025Verified purchase
Make sure to purchase buyer protection
great noise canceling but hinges break VERY easily and quickly which was within a week in my case. Apparently it's a common issue.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 September, 2025Verified purchase
Manufacturing defect, Sony will not replace
This is my second purchase of these same headphones, and both pairs have broken in the exact same location. Many other reviews state the same manufacturers defect. The first pair broke after 13 months, and the second pair after only 9 months. Sony will not repair or replace these faulty headphones because “physical damage voids the warranty”. They only offer to repair for $99. This is after spending $658 on 2 pairs of headphones that lasted less than 2 years, and both broke in the same location.